Ordered a wake up wrap with egg, bacon and cheese today and it was not cooked enough. I took two bites of it, and it was so squishy and they didn’t leave it in the oven for as long as they usually do. Just disgusting.
Atmosphere: 1
Food: 1
Service: 1
Lenna Arnone
Worst Dunkin’ in town! Gross microwaved soggy food. Never have actual donuts of any kind. Rude customer service. Do better Dunkin!
Staff is polite! Service is quick! They just need to remember to put napkins in the bag.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Galante
I never leave bad reviews but Sunday with 10 employees never got my coffee. People come up and grab others peoples orders to see if it’s theirs. Nobody knows what they’re doing!! Never got my coffee.
John John
Honestly the best dunkin donuts I have been to overall the place is nice clean staff is friendly and professional kid friendly and it feels like home please give the staff my thanks and please give them a raise especiall Jessica and Cassandra because they go up and beyond the bar to make sure this location is ran smoothly and effeciently
Atmosphere: 5
Food: 5
Service: 5
Cami Loghry
I had such an unfortunate experience at this Dunkin today and I just need people to know. I placed a mobile order for a cold brew and a wrap today. When I arrive to pick up my drink, I tasted it before I drove away as I usually do, and it was a lot more bitter than normal. Not to mention, it had no cold foam on top, which I ordered. I also received a large when I ordered a medium. I hate being a problem but I just couldn’t drink what they gave me, so I asked for a remake. The guy at the window took my drink back and I immediately hear them laughing and giggling just beyond the window. I was very polite, apologetic for holding up the line, and they met me with hostility and passive aggressiveness. I didn’t catch the girls name, but the little girl who made my drink had a lot to say about me and asking for a remake. Saying it was gonna be the same and it was dumb to send it back and some other derogatory things I can’t say publicly here. I could hear them both clearly making comments about me and secretly jeering at me. I confronted them directly and they BOTH stopped in their tracks, wide eyes, lips buttoned. She quickly put my drink together and handed it to me directly, this time it included the cold foam that I paid for, however the drink was still a large. Now, my drink is watered down because the flavors I added to the drink were meant to be for the portions of a medium. But I wouldn’t dare ask for a remake, at the risk of being scrutinized further by this staff for being dissatisfied with THEIR work. I’m incredibly disappointed with this experience, this is my local Dunkin that I visit on a regular basis, I’ve been a resident of williamstown for close to 10 years and I’ve never had a problem like this with this location. However, I think I’ll be avoiding this location for further notice, not even for the mistake on the drink, but for the mistreatment by the staff that’s SUPPOSED to be carrying themselves professionally. I understand petty disputes with customers, I understand laughing it off with your co-workers after the fact, I also work food service and I experience the same things. But to do it in front of my face??? That is so highly unprofessional and embarrassing for Dunkin as a whole, allowing their associates to behave with such intolerance. I will be avoiding this location from here on out, and I encourage you to do the same.
Atmosphere: 1
Food: 2
Service: 1
Molly Coles
Got a medium.. he just didn’t fill my coffee. Paid 4.99 for my drink which is more expensive than any other dunkin I’ve been too. He also didn’t put Carmel in it… so I paid $5 for a coffee to not be filled, and to be messed up :)
Atmosphere: 1
Food: 1
Service: 1
Kristine Zuggi
Incredibly slow drive thru every day
Atmosphere: 2
Food: 2
Service: 1
Jeremy Styer
Bagels were a little stale, but everything else was great.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Doughnut, Iced Tea & Hot Coffee
Megan Dougherty
Ordered a cookie butter cold brew with foam and cream and they originally gave me the cold brew without cream. The girl at the window was clueless and rude. I asked her to have them add cream. Then she handed me a different drink, it’s not even close to what I ordered . It’s missing any semblance of coffee. It taste like dirt water. Save your money and taste buds and avoid this dunkin
They ladies that work there are so rude and very mad all the time like I have been there 3 times now cause of work everytime they are rude . You pull up to the window they snatch you card out of your hand. This is how u run your business while I am ok I don't want you coffee not even sure if I should drink It the last one I threw out cause It just didn't seem right the way they acted.Also how long it took to get it.Its not ok to let your workers to rude to customers just cause they hate them selfs the job its not are fault this is such a horrible experience from there all 3 times there it wasn't like It was one no all 3 times you lost my money I know that. And I read all the other reviews they are all saying the same thing I am wow and they are still there shows who ever is the manager don't care about the customer.n
Atmosphere: 1
Food: 1
Service: 1
Justin Boccaleri
Always giving an attitude to customers. Pulled up and the girl let us order everything we were getting then proceeded to tell us to pull up.Where a different guy took my card and let us pay.Got our donuts and we were waiting for our bagels and then another person comes to the window and just says “we don’t have everything what do you want” ,such a rude and ignorant experience and to top that off they were arguing and joking around talking while holding our food in the window.
Shout out to the nicest barista tatted up an all I forget her name ..but yeah I like coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
john underwood
It's the same setup as every Dunkin'. The staff seem friendly and they are pretty fast with getting orders out. Most times when I stop here, I get get a large hot French Vanilla , extra cream and sugar.
Ordered a wake up wrap with egg, bacon and cheese today and it was not cooked enough. I took two bites of it, and it was so squishy and they didn’t leave it in the oven for as long as they usually do. Just disgusting.
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin’ in town! Gross microwaved soggy food. Never have actual donuts of any kind. Rude customer service. Do better Dunkin!
Atmosphere: 1
Food: 1
Service: 1
Staff is polite! Service is quick! They just need to remember to put napkins in the bag.
Atmosphere: 5
Food: 5
Service: 5
I never leave bad reviews but Sunday with 10 employees never got my coffee. People come up and grab others peoples orders to see if it’s theirs. Nobody knows what they’re doing!! Never got my coffee.
Honestly the best dunkin donuts I have been to overall the place is nice clean staff is friendly and professional kid friendly and it feels like home please give the staff my thanks and please give them a raise especiall Jessica and Cassandra because they go up and beyond the bar to make sure this location is ran smoothly and effeciently
Atmosphere: 5
Food: 5
Service: 5
I had such an unfortunate experience at this Dunkin today and I just need people to know. I placed a mobile order for a cold brew and a wrap today. When I arrive to pick up my drink, I tasted it before I drove away as I usually do, and it was a lot more bitter than normal. Not to mention, it had no cold foam on top, which I ordered. I also received a large when I ordered a medium. I hate being a problem but I just couldn’t drink what they gave me, so I asked for a remake. The guy at the window took my drink back and I immediately hear them laughing and giggling just beyond the window. I was very polite, apologetic for holding up the line, and they met me with hostility and passive aggressiveness.
I didn’t catch the girls name, but the little girl who made my drink had a lot to say about me and asking for a remake. Saying it was gonna be the same and it was dumb to send it back and some other derogatory things I can’t say publicly here. I could hear them both clearly making comments about me and secretly jeering at me. I confronted them directly and they BOTH stopped in their tracks, wide eyes, lips buttoned. She quickly put my drink together and handed it to me directly, this time it included the cold foam that I paid for, however the drink was still a large. Now, my drink is watered down because the flavors I added to the drink were meant to be for the portions of a medium. But I wouldn’t dare ask for a remake, at the risk of being scrutinized further by this staff for being dissatisfied with THEIR work.
I’m incredibly disappointed with this experience, this is my local Dunkin that I visit on a regular basis, I’ve been a resident of williamstown for close to 10 years and I’ve never had a problem like this with this location. However, I think I’ll be avoiding this location for further notice, not even for the mistake on the drink, but for the mistreatment by the staff that’s SUPPOSED to be carrying themselves professionally. I understand petty disputes with customers, I understand laughing it off with your co-workers after the fact, I also work food service and I experience the same things. But to do it in front of my face??? That is so highly unprofessional and embarrassing for Dunkin as a whole, allowing their associates to behave with such intolerance. I will be avoiding this location from here on out, and I encourage you to do the same.
Atmosphere: 1
Food: 2
Service: 1
Got a medium.. he just didn’t fill my coffee. Paid 4.99 for my drink which is more expensive than any other dunkin I’ve been too. He also didn’t put Carmel in it… so I paid $5 for a coffee to not be filled, and to be messed up :)
Atmosphere: 1
Food: 1
Service: 1
Incredibly slow drive thru every day
Atmosphere: 2
Food: 2
Service: 1
Bagels were a little stale, but everything else was great.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Doughnut, Iced Tea & Hot Coffee
Ordered a cookie butter cold brew with foam and cream and they originally gave me the cold brew without cream. The girl at the window was clueless and rude. I asked her to have them add cream. Then she handed me a different drink, it’s not even close to what I ordered . It’s missing any semblance of coffee. It taste like dirt water. Save your money and taste buds and avoid this dunkin
Service: 1
Restaurantji Recommends
They ladies that work there are so rude and very mad all the time like I have been there 3 times now cause of work everytime they are rude . You pull up to the window they snatch you card out of your hand. This is how u run your business while I am ok I don't want you coffee not even sure if I should drink It the last one I threw out cause It just didn't seem right the way they acted.Also how long it took to get it.Its not ok to let your workers to rude to customers just cause they hate them selfs the job its not are fault this is such a horrible experience from there all 3 times there it wasn't like It was one no all 3 times you lost my money I know that. And I read all the other reviews they are all saying the same thing I am wow and they are still there shows who ever is the manager don't care about the customer.n
Atmosphere: 1
Food: 1
Service: 1
Always giving an attitude to customers.
Pulled up and the girl let us order everything we were getting then proceeded to tell us to pull up.Where a different guy took my card and let us pay.Got our donuts and we were waiting for our bagels and then another person comes to the window and just says “we don’t have everything what do you want” ,such a rude and ignorant experience and to top that off they were arguing and joking around talking while holding our food in the window.
Atmosphere: 1
Food: 2
Service: 1
Quick service and good prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Dunkin' Refreshers, Bacon Egg and Cheese, Hash Browns, Halloween Donuts
Shout out to the nicest barista tatted up an all I forget her name ..but yeah I like coffee and donuts
Atmosphere: 5
Food: 5
Service: 5
It's the same setup as every Dunkin'. The staff seem friendly and they are pretty fast with getting orders out. Most times when I stop here, I get get a large hot French Vanilla , extra cream and sugar.
Atmosphere: 5
Food: 5
Service: 5
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