Do not place online orders with this location. I ordered a triple pint of cake batter with 3 yellow cake, 2 brownie, and 1 whipped topping. I drove 40 minutes to pick up this ice cream for my daughter’s birthday party just to see they only put brownie. As soon as I got home and checked for the yellow cake I called and spoke to the manager and told her there was no yellow cake or whipped topping. she did not offer a solution and basically gaslit me saying that there was yellow cake when I was clearly looking at the pint that had only brownie with a crumb of yellow cake. I love cold stone, however, the distance and money spent was not worth it this time. Terrible customer service
Eileen Costello
We got there close to closing time and there was still a pretty long line but it moved fast. The service was good. But at 10 on the dot they started cleaning up. Otherwise really good ice cream and decent atmosphere.
Anthony Filmore
This location used to be the best of the best. I swore by it. The past year or two they have pulling heists on their customers and I’m pretty fed up with it. For example, if you get a Founder’s favorite, (which comes with chocolate syrup and caramel) they squeeze the most ridiculous small amount they can. Then you logically ask for more and then they up charge you. Their reasoning is because you ask for “extra”. It’s not really extra when you squeezed a pea size on the ice cream initially, is it? The problem is, the amount being used is at the server’s discretion. No two people squeeze the same amount. Some use a reasonable amount and not others. So how are we gauging what “extra” is. I don’t know how they remedy this but it seems rather intentional. Like they are being told to give as little as possible so we ask for more. This has never been an issue before. I’ll most likely be going to Applegate farms from now on
Jerell Rollins
The couple that manage this Cold Stone are honoring the long-standing tradition of Asians coming to this country and profiting off American dollars while completely disrespecting the African-American clientele that help contribute to their livelihood and success. The husband uses the language barrier and his inability to speak adequate English to be rude, dismissive and accusatory, and his wife justifies his behavior and is truthfully no better. There are multiple reviews that attest to the rudeness of these people and the majority of the unfavorable reviews indicate poor treatment and communication toward people of color. I will leave it up to the reader to determine if this is coincidence. To people of color, specifically Black people: spend your money elsewhere. These people will line their pockets with the profits from your purchases, but couldn’t care less about you. You’ve been warned.
Also, thank you Michele (female owner) for calling “me” due to an error from your staff, offering me a complimentary sundae (only after I highlighted your husband’s rude, unprofessional and insulting behavior), and then being unresponsive to my message when I attempted to act on the gesture that was owed to me. You and your husband are classless.
Renee Cooper
This location has a roach infestation.
Melody
I bought two gotta have it ice creams from this location and this is what arrived. This is unacceptable. I feel like I waisted my money. This is clearly not a “gotta have it” portion. When I called the young lady said “she couldn’t help me.”
OG Juju
Terrible business, always get my orders wrong
Chanel Wright
Ordered on the website. When I picked up my order. Sprinkle waffle cone was not in the bag. I showed my phone to the cashier and said I didn’t get the sprinkle cone. She told me to request a refund on the app and then offered me a plain waffle cone. I asked her how would I get a refund. She couldn’t walk me through the process and then proceeded to grab a plain waffle cone that has been sitting on the counter I front of the register and put it in a bag and hand to me. YUCK!!! She didn’t even wash her hands didn’t grab a fresh cone! Also a plain waffle cone is half the price of a sprinkle cone. She should have offered me something of equal or greater value. It is not my fault the you ran out of product I already paid for. I shouldn’t be stuck with the burden of trying to figure out how I’m going to get reimbursed.
Shivam Sharma
it's closed. some construction? no updates to Google listing?
NapturalDivas2Adore Journey
One of my favorite locations to get me some Cold Stone Creamery treats. My mother and I had a ice cream date to try their new “Cinna Roll Bliss”……OMG, Defreakinglicious. It was a beautiful night, we found parking right near the store and it was empty. It got packed as soon as we made our purchase. This location is clean, has a cute vibe and the staff are the sweetest. Looking forward to trying their pumpkin flavor.
Kid-friendliness: It’s an ice cream parlor for anyone, kids included.
Wheelchair accessibility: There’s enough room and some accommodations to assist anyone that’s wheelchair bound. Love that
The manager is disgusting he came out with his hands dirty and stocked his fingers in the ice cream and they had flying gnats inside the container of brownies please don’t eat from this cold stone
Atmosphere: 1
Food: 1
Service: 1
Syssa Da Kidd
never had a bad experience, service with a smile always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload
Jeremiah Serna
full of very polite employees I love the service here
Do not place online orders with this location. I ordered a triple pint of cake batter with 3 yellow cake, 2 brownie, and 1 whipped topping. I drove 40 minutes to pick up this ice cream for my daughter’s birthday party just to see they only put brownie. As soon as I got home and checked for the yellow cake I called and spoke to the manager and told her there was no yellow cake or whipped topping. she did not offer a solution and basically gaslit me saying that there was yellow cake when I was clearly looking at the pint that had only brownie with a crumb of yellow cake. I love cold stone, however, the distance and money spent was not worth it this time. Terrible customer service
We got there close to closing time and there was still a pretty long line but it moved fast. The service was good. But at 10 on the dot they started cleaning up. Otherwise really good ice cream and decent atmosphere.
This location used to be the best of the best. I swore by it. The past year or two they have pulling heists on their customers and I’m pretty fed up with it. For example, if you get a Founder’s favorite, (which comes with chocolate syrup and caramel) they squeeze the most ridiculous small amount they can. Then you logically ask for more and then they up charge you. Their reasoning is because you ask for “extra”. It’s not really extra when you squeezed a pea size on the ice cream initially, is it? The problem is, the amount being used is at the server’s discretion. No two people squeeze the same amount. Some use a reasonable amount and not others. So how are we gauging what “extra” is. I don’t know how they remedy this but it seems rather intentional. Like they are being told to give as little as possible so we ask for more. This has never been an issue before. I’ll most likely be going to Applegate farms from now on
The couple that manage this Cold Stone are honoring the long-standing tradition of Asians coming to this country and profiting off American dollars while completely disrespecting the African-American clientele that help contribute to their livelihood and success. The husband uses the language barrier and his inability to speak adequate English to be rude, dismissive and accusatory, and his wife justifies his behavior and is truthfully no better. There are multiple reviews that attest to the rudeness of these people and the majority of the unfavorable reviews indicate poor treatment and communication toward people of color. I will leave it up to the reader to determine if this is coincidence. To people of color, specifically Black people: spend your money elsewhere. These people will line their pockets with the profits from your purchases, but couldn’t care less about you. You’ve been warned.
Also, thank you Michele (female owner) for calling “me” due to an error from your staff, offering me a complimentary sundae (only after I highlighted your husband’s rude, unprofessional and insulting behavior), and then being unresponsive to my message when I attempted to act on the gesture that was owed to me. You and your husband are classless.
This location has a roach infestation.
I bought two gotta have it ice creams from this location and this is what arrived. This is unacceptable. I feel like I waisted my money. This is clearly not a “gotta have it” portion. When I called the young lady said “she couldn’t help me.”
Terrible business, always get my orders wrong
Ordered on the website. When I picked up my order. Sprinkle waffle cone was not in the bag. I showed my phone to the cashier and said I didn’t get the sprinkle cone. She told me to request a refund on the app and then offered me a plain waffle cone. I asked her how would I get a refund. She couldn’t walk me through the process and then proceeded to grab a plain waffle cone that has been sitting on the counter I front of the register and put it in a bag and hand to me. YUCK!!! She didn’t even wash her hands didn’t grab a fresh cone! Also a plain waffle cone is half the price of a sprinkle cone. She should have offered me something of equal or greater value. It is not my fault the you ran out of product I already paid for. I shouldn’t be stuck with the burden of trying to figure out how I’m going to get reimbursed.
it's closed. some construction? no updates to Google listing?
One of my favorite locations to get me some Cold Stone Creamery treats. My mother and I had a ice cream date to try their new “Cinna Roll Bliss”……OMG, Defreakinglicious. It was a beautiful night, we found parking right near the store and it was empty. It got packed as soon as we made our purchase. This location is clean, has a cute vibe and the staff are the sweetest. Looking forward to trying their pumpkin flavor.
Kid-friendliness: It’s an ice cream parlor for anyone, kids included.
Wheelchair accessibility: There’s enough room and some accommodations to assist anyone that’s wheelchair bound. Love that
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinna Roll Bliss
Restaurantji Recommends
tasty ice cream
Atmosphere: 4
Food: 4
Service: 4
The manager is disgusting he came out with his hands dirty and stocked his fingers in the ice cream and they had flying gnats inside the container of brownies please don’t eat from this cold stone
Atmosphere: 1
Food: 1
Service: 1
never had a bad experience, service with a smile always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload
full of very polite employees I love the service here
Atmosphere: 5
Food: 5
Service: 5
The chocolate devotion gonna hit everytime!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Devotion
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