Cold Stone Creamery
227 Bellevue Ave, Montclair
(973) 655-1170
Recent Reviews
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Ordered on the website. When I picked up my order. Sprinkle waffle cone was not in the bag. I showed my phone to the cashier and said I didn’t get the sprinkle cone. She told me to request a refund on the app and then offered me a plain waffle cone. I asked her how would I get a refund. She couldn’t walk me through the process and then proceeded to grab a plain waffle cone that has been sitting on the counter I front of the register and put it in a bag and hand to me. YUCK!!! She didn’t even wash her hands didn’t grab a fresh cone! Also a plain waffle cone is half the price of a sprinkle cone. She should have offered me something of equal or greater value. It is not my fault the you ran out of product I already paid for. I shouldn’t be stuck with the burden of trying to figure out how I’m going to get reimbursed.
it's closed. some construction? no updates to Google listing?
One of my favorite locations to get me some Cold Stone Creamery treats. My mother and I had a ice cream date to try their new “Cinna Roll Bliss”……OMG, Defreakinglicious. It was a beautiful night, we found parking right near the store and it was empty. It got packed as soon as we made our purchase. This location is clean, has a cute vibe and the staff are the sweetest. Looking forward to trying their pumpkin flavor.
Kid-friendliness: It’s an ice cream parlor for anyone, kids included.
Wheelchair accessibility: There’s enough room and some accommodations to assist anyone that’s wheelchair bound. Love that
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinna Roll Bliss
tasty ice cream
Atmosphere: 4
Food: 4
Service: 4
The manager is disgusting he came out with his hands dirty and stocked his fingers in the ice cream and they had flying gnats inside the container of brownies please don’t eat from this cold stone
Atmosphere: 1
Food: 1
Service: 1
never had a bad experience, service with a smile always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload
full of very polite employees I love the service here
Atmosphere: 5
Food: 5
Service: 5
The chocolate devotion gonna hit everytime!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Devotion
None of the employees were wearing gloves while preparing orders and dealing with money. What a lack of respect for the customer! Won't be coming back.
Atmosphere: 1
Food: 3
Service: 1
Cold Stone Montclair deserves zero stars. For two consecutive visits, our order notes were ignored. Even after calling, the staff was rude and dismissive. This location poorly represents the franchise. Avoid this place!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I gave a chance to the pretentious Gelato place across the street and they have almost none of the flavors we likedand than I went to Coldstone and tried the Mud Pie Mojo and to he honest its very tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Cake Batter Ice Cream, Birthday Cake Remix, Apple Pie a La Cold Stone, Mud Pie Mojo, Chocolate Devotion
The girls in this place are poorly educated, they do not serve well
Atmosphere: 1
Food: 4
Service: 1
$8 for a small ice cream cone in a regular sugar cone. What a rip off. FT Place.
Known about this shop since 2006. It's a cool place and I really liked how I was treated when I ordered.
Atmosphere: 5
Food: 5
Service: 5
1/21/24 8:30PMI asked Isabella for a recommendation, because I was indecisive. The chocolate devotion was pretty good. A bit overwhelming. But I enjoyed the brownies bites. I'll probably be back for another recommendation. She had great energy, customer service, and made the atmosphere very welcoming.Ali
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
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