Wow! So many negative reviews for this location! There's no way they deserve a 4.2 rating.We usually go to the location on Egg Harbor Rd but decided last Tuesday morning to stop by the Mullica Hill store since it was on the drive home.Purchased 10 pretzels at 7:10 am. We each had 1 pretzel on the 2.5 hr drive home. The pretzels were both hard - definitely not the quality we have always experienced and come to expect.Tried 2 more when we arrived home; 2.5 hrs after having purchased. Even harder now. Extremely disappointing because we do not have PPF stores in our area.It was after trying to eat our 2nd pretzels we noticed they were burnt. Checked the others - all were burnt and very hard. Completely inedible 2.5 hrs after time of purchase.We cannot recommend the Mullica Hill location. The Washington Twp location on Egg Harbor Rd. offers pretzels that are always perfectly cooked. Their wonderful customer service is another difference to the Mullica Hill location.I've attached photos of the burnt Pretzels.
Atmosphere: 2
Food: 1
Service: 2
Len S.
Unfriendly staff. The owner needs to work on his and his staff's customer service skills. When your given I friendly smile and a good morning you need to respond and not act like your bothering them by coming in. I have been stopping here for 10 years at least once maybe twice a month. You would think by now they would know me and be friendly to a regular. On Friday I stop in to put 25 pretzels. I noticed they are selling pork roll and cheese sandwiches. They had 6 in the show case. I said I would like all six. I was was told could only buy 3. When I asked why I was told the others were for another customer. Since I was the only customer in the store I questioned his response. He said he was the other customer. My response was why can't you make 3 more. Well that would take 10 mins. I said ok problem solved. You make more and sell me these . He said no. I said goodbye I will not be back. I went to the Amish market and bought better breakfast sandwiches there. Please stop in and tell me I'm wrong
Shatzyt Lisboa
Mini cheesesteaks and pretzel dogs are delicious with any of their dips! ?
Food: 5
Service: 5
Recommended dishes: lg - Salted Caramel, Mini Pretzel Tray, Mini Cheesesteaks & Mini Dog, All Mini Dogs
Nicole Nicole
Had a big order and they were super busy, but the staff couldn’t have been nicer.
Maria Unger
I will never waste my time here and I hope you didn’t either. They never answer their phone, are extremely rude and can’t ever fill orders. I’d rather drive 30 minutes out of my way the. Give this horrible place our business.
Heather R.
Ordered a pretzel nugget tray. It was 0% ready when I arrived. Their excuse was "we though everyone picked up already". What? They said it would be 5 mins to get ready. It was over 20. No sense of urgency or apology for not being ready.
stan ojeda
Our family has been going to this location for years. My wife placed an order last Monday for a pretzel platter to be picked up after 1pm on Saturday . When I arrived at 2:30, they were franticly looking for our order. They looked at their message board and order book for about 15min, as if my order was going to magically appear. The owner then proceeded to tell me that the order was picked up at 12 by a person with the same name as my wife? Really, Did you have another order for a Brenda? He said no. Then he said well, you were not here by 12 pm. So, he not only lied by telling us that he gave are order away accidentally, but then he tried to justify it becuase we were not there at 12. Very bad business practice and poor customer service. Its a shame because we pride ourselves in supporting local businesses. We ended waiting 30 minutes and taking a new order just because we were having pretzels for the kids at our party.
8990000 at Gmail dot com
I like Philly pretzel factory and this one is no different but I like them super fresh and I didn’t think they were up to my standard on that last time.
Chris Rod
Gave me what I ordered really fast.
Dave Polizzi
Always a real treat….sometimes I’ll even share !!!
Place is dirty! Employees touch pretzels and money with no sanitary requirements. I just got a uncooked hot dog pretzel that I had to throw out. I will not return.
R A
First time visiting, ordered a small rivet box and the lady filled the box with her bare hands. I asked her is the normal protocol and why wasn't she wearing gloves and she said they were too hot and they would Melt right through the gloves?really, then how about a scoop, some paper, something besides your dirty hand that I never saw you wash or sanitize. Disgusting?
Julie
Great pretzels and always in and out quickly.
Tecno Worrior
Gave me what I ordered really fast.
Kevin B.
Went here to get a quick snack for my family, i watched the cashier take cash money from patrons and then handle my food ungloved without any washing or sanitary measures performed. Even before Covid this would be a problem but more so now. I looked around and saw the other woman behind the counter with 1 glove on involved with her smart phone with the gloved hand, so i knew there was no scenario where i spoke up and got a different outcome. Trust is lost and will not return to this location again
Wow! So many negative reviews for this location! There's no way they deserve a 4.2 rating.We usually go to the location on Egg Harbor Rd but decided last Tuesday morning to stop by the Mullica Hill store since it was on the drive home.Purchased 10 pretzels at 7:10 am. We each had 1 pretzel on the 2.5 hr drive home. The pretzels were both hard - definitely not the quality we have always experienced and come to expect.Tried 2 more when we arrived home; 2.5 hrs after having purchased. Even harder now. Extremely disappointing because we do not have PPF stores in our area.It was after trying to eat our 2nd pretzels we noticed they were burnt. Checked the others - all were burnt and very hard. Completely inedible 2.5 hrs after time of purchase.We cannot recommend the Mullica Hill location. The Washington Twp location on Egg Harbor Rd. offers pretzels that are always perfectly cooked. Their wonderful customer service is another difference to the Mullica Hill location.I've attached photos of the burnt Pretzels.
Atmosphere: 2
Food: 1
Service: 2
Unfriendly staff. The owner needs to work on his and his staff's customer service skills. When your given I friendly smile and a good morning you need to respond and not act like your bothering them by coming in. I have been stopping here for 10 years at least once maybe twice a month. You would think by now they would know me and be friendly to a regular. On Friday I stop in to put 25 pretzels. I noticed they are selling pork roll and cheese sandwiches. They had 6 in the show case. I said I would like all six. I was was told could only buy 3. When I asked why I was told the others were for another customer. Since I was the only customer in the store I questioned his response. He said he was the other customer. My response was why can't you make 3 more. Well that would take 10 mins. I said ok problem solved. You make more and sell me these . He said no. I said goodbye I will not be back. I went to the Amish market and bought better breakfast sandwiches there. Please stop in and tell me I'm wrong
Mini cheesesteaks and pretzel dogs are delicious with any of their dips! ?
Food: 5
Service: 5
Recommended dishes: lg - Salted Caramel, Mini Pretzel Tray, Mini Cheesesteaks & Mini Dog, All Mini Dogs
Had a big order and they were super busy, but the staff couldn’t have been nicer.
I will never waste my time here and I hope you didn’t either. They never answer their phone, are extremely rude and can’t ever fill orders. I’d rather drive 30 minutes out of my way the. Give this horrible place our business.
Ordered a pretzel nugget tray. It was 0% ready when I arrived. Their excuse was "we though everyone picked up already". What? They said it would be 5 mins to get ready. It was over 20. No sense of urgency or apology for not being ready.
Our family has been going to this location for years. My wife placed an order last Monday for a pretzel platter to be picked up after 1pm on Saturday . When I arrived at 2:30, they were franticly looking for our order. They looked at their message board and order book for about 15min, as if my order was going to magically appear. The owner then proceeded to tell me that the order was picked up at 12 by a person with the same name as my wife? Really, Did you have another order for a Brenda? He said no. Then he said well, you were not here by 12 pm. So, he not only lied by telling us that he gave are order away accidentally, but then he tried to justify it becuase we were not there at 12. Very bad business practice and poor customer service. Its a shame because we pride ourselves in supporting local businesses. We ended waiting 30 minutes and taking a new order just because we were having pretzels for the kids at our party.
I like Philly pretzel factory and this one is no different but I like them super fresh and I didn’t think they were up to my standard on that last time.
Gave me what I ordered really fast.
Always a real treat….sometimes I’ll even share !!!
Restaurantji Recommends
Place is dirty! Employees touch pretzels and money with no sanitary requirements. I just got a uncooked hot dog pretzel that I had to throw out. I will not return.
First time visiting, ordered a small rivet box and the lady filled the box with her bare hands. I asked her is the normal protocol and why wasn't she wearing gloves and she said they were too hot and they would Melt right through the gloves?really, then how about a scoop, some paper, something besides your dirty hand that I never saw you wash or sanitize. Disgusting?
Great pretzels and always in and out quickly.
Gave me what I ordered really fast.
Went here to get a quick snack for my family, i watched the cashier take cash money from patrons and then handle my food ungloved without any washing or sanitary measures performed. Even before Covid this would be a problem but more so now. I looked around and saw the other woman behind the counter with 1 glove on involved with her smart phone with the gloved hand, so i knew there was no scenario where i spoke up and got a different outcome. Trust is lost and will not return to this location again