Worst Dunkin’ Donuts. Customer service sucks. They take forever to help you inside even with no customers. They are so focused on drive thru (mind you it was only 3 cars), and all employees are focused on preparing orders for drive thru. Not the first time it happens. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
William Hamilton
This location, much like many of their locations, cannot figure out how to dispense cream in a coffee. It consistently comes looking like a glass of milk. I'm done with Dunkin. This cold brew was supposed to be 2 creams...not double the cream in a medium. Another $5 wasted, last $5 wasted!
Atmosphere: 1
Food: 1
Service: 1
Michele Joan
Third time ordering from here asking for extra bacon on my sandwich, getting charged for extra bacon, and not getting extra bacon even after sounding redundant and asking them to make sure it’s on there. I guess that’s my bad for going back there expecting anything different. 😤
Service: 1
lakristy Holloway
They are very accommodating but my bagel twist was not fresh. Wasn't able to eat but my coffee was great.
Atmosphere: 4
Food: 1
Service: 5
Shirley Durant
My order was wrong in it took very long to get my order.
Atmosphere: 3
Food: 3
Service: 3
cheryl smelson
I love this DD. The staff here are *always* pleasant . The mornings can get busy in the drive thru but that's the only issue. Tables and bathrooms are always clean as well
Atmosphere: 5
Food: 5
Service: 5
alessandro cordero
Drink was dark for a pumpkin spice latte ?
Chris Murphy
Service was great large facility with plenty of space to put tables and chairs but there are NONE. HAD TO TAKE OUT, would have ordered a meal if there were tables, instead just got coffee
Cocoa Minds
I had the pleasure of going through this establishments drive thru and it wasn’t a pleasant experience at all. After working an 8+ hour shift, I decided to treat myself to a little treat and stopped by here… I was greeted by a male voice through the speaker, I proceeded to tell him my order, and in the midst of me telling him my order, he proceeded to talk to someone else on the speaker where I could hear him, then asked me my order again and proceeded to tell him.
When it came to the drink portion of my order, the customer rep proceeded to rush me and kept saying, “coffee, coffee” what about the coffee? In a rude and VERY condescending way. As if DD only sells coffee lol.
As I was taken aback by his rude attitude, I proceeded to ask him if he could wait, and in a snappy tone, he YELLED “YES!” In between me standing up for myself, he proceeded to tell me “to go home”. As a Black woman, what the hell is that supposed to mean?
That’s when I lost my cool. It was literally 7am, what is the attitude for? I pulled up to this establishment with good intentions, integrity, and respect and I wasn’t treated as such. Not to mention I was the ONLY car in line, so what was the rush? If working in customer service, there is NO reason why a customer rep should ever speak to a customer like that, ESPECIALLY IF IT IS UNPROVOKED. This particular location also gives strong inclinations of them having discriminatory undertones in the way they choose to speak and entertain certain people.
They will NOT be receiving anything from me!
Atmosphere: 1
Food: 1
Service: 1
Faith McGinnis
Very fast service. My drink was made well and correct
Dietary restrictions: Have dairy free milk options
Was handed the wrong order and then she cursed when I pointed it out. Was very rude. Hash browns were mushy and cold.
Atmosphere: 1
Food: 1
Service: 1
William Beattie
There is always an issue at this location, mixed up order cold food inly gave me 1 hash browns I ordered 2 this time waited 12 minutes in drive thru
Atmosphere: 1
Food: 1
Service: 1
Cassandra Nealley
Didn’t get any part of my order right. Couldn’t even put enough cream cheese on my bagel to eat one half of it! Ordered half iced tea with half lemonade and I got iced tea! Terrible even for a Dunkin.
Atmosphere: 2
Food: 1
Service: 2
Nivedita Madhavan
they took over 10 minutes for my order and messed up my coffee. I ordered 2 hashbrown, bagel and coffee, and only got one hashbrown ?♀️
Atmosphere: 3
Food: 3
Service: 1
Ande
I wouldn't put this anywhere near the top of Monmouth County Dunkin Donuts locations. I've received burnt "toasted" sandwiches a few times, and they tend to run out of blueberry muffins. Their service is a bit on the slow side.
Worst Dunkin’ Donuts. Customer service sucks. They take forever to help you inside even with no customers. They are so focused on drive thru (mind you it was only 3 cars), and all employees are focused on preparing orders for drive thru. Not the first time it happens. Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
This location, much like many of their locations, cannot figure out how to dispense cream in a coffee. It consistently comes looking like a glass of milk. I'm done with Dunkin. This cold brew was supposed to be 2 creams...not double the cream in a medium. Another $5 wasted, last $5 wasted!
Atmosphere: 1
Food: 1
Service: 1
Third time ordering from here asking for extra bacon on my sandwich, getting charged for extra bacon, and not getting extra bacon even after sounding redundant and asking them to make sure it’s on there. I guess that’s my bad for going back there expecting anything different. 😤
Service: 1
They are very accommodating but my bagel twist was not fresh. Wasn't able to eat but my coffee was great.
Atmosphere: 4
Food: 1
Service: 5
My order was wrong in it took very long to get my order.
Atmosphere: 3
Food: 3
Service: 3
I love this DD. The staff here are *always* pleasant . The mornings can get busy in the drive thru but that's the only issue. Tables and bathrooms are always clean as well
Atmosphere: 5
Food: 5
Service: 5
Drink was dark for a pumpkin spice latte ?
Service was great large facility with plenty of space to put tables and chairs but there are NONE. HAD TO TAKE OUT, would have ordered a meal if there were tables, instead just got coffee
I had the pleasure of going through this establishments drive thru and it wasn’t a pleasant experience at all. After working an 8+ hour shift, I decided to treat myself to a little treat and stopped by here… I was greeted by a male voice through the speaker, I proceeded to tell him my order, and in the midst of me telling him my order, he proceeded to talk to someone else on the speaker where I could hear him, then asked me my order again and proceeded to tell him.
When it came to the drink portion of my order, the customer rep proceeded to rush me and kept saying, “coffee, coffee” what about the coffee? In a rude and VERY condescending way. As if DD only sells coffee lol.
As I was taken aback by his rude attitude, I proceeded to ask him if he could wait, and in a snappy tone, he YELLED “YES!” In between me standing up for myself, he proceeded to tell me “to go home”. As a Black woman, what the hell is that supposed to mean?
That’s when I lost my cool. It was literally 7am, what is the attitude for? I pulled up to this establishment with good intentions, integrity, and respect and I wasn’t treated as such.
Not to mention I was the ONLY car in line, so what was the rush?
If working in customer service, there is NO reason why a customer rep should ever speak to a customer like that, ESPECIALLY IF IT IS UNPROVOKED.
This particular location also gives strong inclinations of them having discriminatory undertones in the way they choose to speak and entertain certain people.
They will NOT be receiving anything from me!
Atmosphere: 1
Food: 1
Service: 1
Very fast service. My drink was made well and correct
Dietary restrictions: Have dairy free milk options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Restaurantji Recommends
Was handed the wrong order and then she cursed when I pointed it out. Was very rude. Hash browns were mushy and cold.
Atmosphere: 1
Food: 1
Service: 1
There is always an issue at this location, mixed up order cold food inly gave me 1 hash browns I ordered 2 this time waited 12 minutes in drive thru
Atmosphere: 1
Food: 1
Service: 1
Didn’t get any part of my order right. Couldn’t even put enough cream cheese on my bagel to eat one half of it! Ordered half iced tea with half lemonade and I got iced tea! Terrible even for a Dunkin.
Atmosphere: 2
Food: 1
Service: 2
they took over 10 minutes for my order and messed up my coffee. I ordered 2 hashbrown, bagel and coffee, and only got one hashbrown ?♀️
Atmosphere: 3
Food: 3
Service: 1
I wouldn't put this anywhere near the top of Monmouth County Dunkin Donuts locations. I've received burnt "toasted" sandwiches a few times, and they tend to run out of blueberry muffins. Their service is a bit on the slow side.
Food: 3
Service: 3
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