Rita's Italian Ice & Frozen Custard

Ordered a large custard and got maybe the amount of a small custard in the cup. I always thought you were supposed to fill the cup with the custard, so it at least touched the sides extremely disappointed the price is outrageous for what they give you. You better off going to the store and buying ice cream at Foodtown or ShopRite too half gallons for the price of one readers. I’ll never go there again and I’ve been going in an ice cream stand for over 40 years

Always delicious, friendly staff .

Good location and always quick!

Their customer service is horrible. I’m 6 months pregnant and I had to wait in the heat for 10 mins for them to finish with one customer. Meanwhile 2 other employees were in the back talking while one lady handled the line. After waiting forever they proceeded to make me a melted milkshake. When I brought my drink back to the window to ask for another one, she claimed she would give me a large for my trouble. No I got the same size plus an attitude when I asked what happened to the large. If you don’t like your job then quit lady and this is coming from a fellow service industry worker.

Food: 1

Service: 1

Delicious as alwayß

Atmosphere: 5

Food: 5

Service: 5

The Ritas Italian ice in Neptune, New Jersey is on my way home from my gym. I visited for the first time after grueling workout not expecting much. I was honestly floored by the customer service experience I received and how well the team seem to gel together. One employee, Desiree, whose name I asked for specifically for this review, was particularly adapt to handling large orders and tedious requests coming from customers, Myself included. Despite the calamity of a busy summer, high traffic, ice cream shop, Desiree as well as the rest of the team Remain poised and courteous to all of the customers who were at the store. Yes, ice cream was good, but the customer service was better.

Atmosphere: 4

Food: 5

Service: 5

Great selection of flavors. Can't seem to drive.
Past this place without stopping for a frozen snack. Summer favorite...

Atmosphere: 4

Food: 5

Service: 5

Was there on May 19th. Been to this location many times. I had the app. It was the last day for 60% off frozen lemonade. I bought 2 gelati and the Lemonade. I showed the young Asian girl the app with discount. It was also posted outside the building. She was charging me FULL price for the Lemonade. After debating and tell her hiw math works plus uding a calculator, She said she didn't know. It was small and cost more than a small ice my daughter was getting. Never recieved the discount. She said manager left already for day and it was about 2pm or so already. There was another guy here a tal African American boy who surfaced after I told the girl forget it I don't want it after all this went on for minutes. She gave me managers name after I asked but haven't had time to call or write this until now. Im in Neptune daily on site for work and my husband grew up down the street from there. I was highly disappointed and am not surecat the prices they are dishing out thst I will be back. Rita's for that matter are very pricey and have been getting stingy on Gelato with rather ice cream portion and adding more ice. My husband on this day got one with the Florida orange and the amount of ice to Gelato ice cream was overwhelming. There were also orange stains and pieces in his cup.

Also piece of advice to managers, no employee should be wearing long necklaces or bracelets to work if your scooping. I've witnessed many establishments where rope bracelets have touched and went into the ice cream and then get served to public. Unsanitary. I've also told places like DQ to remake a cone 3x after worked handled money then put their fingers on a cone my child was going to eat. Also Unsanitary. They put paper on cones for a reason. For safe handling. Train your employees better because even telling her directly what she was doing she didn't get it. Finally she grabbed the cone with a napkin. DQ will hear about this as well.

Atmosphere: 1

Food: 3

Service: 1

Great service awesome birthday cake shake!

Atmosphere: 5

Food: 5

Service: 5

Best Ice Cream

Best Ice Cream

Always delicious. Watermelon is the best flavor.

Mango gelatti is the bomb!!

Love their Italian Ice

Very hard working team here