Waited 25 mins for an ice cream they ran out of. No sign that flavors were sold out. 1 person working alone - do not recommend during their busy hours.
Maryam Mohammed
$10+ for an ice cream but well worth it for the size and quality - if you can finish it! This is a treat every couple of months because it’s just so much lol. The standard soft serve cup easily weighs a pound. Plenty of toppings to choose from and interesting ice cream flavors and combinations. Nice atmosphere and usually bustling! The taro matcha swirl is my favorite flavor. The boba is usually hard/crunchy, I’d recommend staying away from it
Keleisha Chavis
Great treats never disappoints
Katie Greco
We love surreal and miss it now that it moved away from our area. No other ice cream place has the unique flavors and combinations of Surreal. The Earl grey Vietnamese coffee or the Matcha and Tarro flavors are the best.
Harvir Kaur Bhooi
Horrible experience and bad service. The servers on 28th July 2025 evening around 10pm were clearly not interested in their job, were unprofessional, racists and rude. Instead of serving the customers they were interested in passing notes to each other with mean and rude comments. If you need repeat customers you need to have better customer service and definitely better ice creams and bobas. The whole experience made me feel uncomfortable and unsafe.
Daniel Baik
Ice cream was completely melted and there’s no branding on the mason jars anymore. Even after giving us the ice cream completely melted, we weren’t given the option to switch to another flavor when the machine was clearly broken. Paying nearly 12 dollars for liquid cream and just a plain mason jar is just sad and not right, and completely not up to the standard of other Surreal Creamery locations.
Dave Zatorski
Not sure what happened to Surreal creamery but they went downhill from a few years ago. The place is dirty, boxes everywhere, and lackluster customer support. My wife’s ice cream was melted before they even handed it to her! It went all over her dress. Shame. My ice cream had minimal toppings. Completely disappointed. Oh and a waste of money for expensive, mediocre ice cream.
Ayaan Qayyum
Great place but the seating is a bit cramped.
Ash A
Surreal used to be good but recently it seems like this location has been understaffed and just not clean. The day I went in, there was one worker and a line filling up the place. The worker was trying his best but he seemed exhausted and was struggling to keep up with the volume of orders. Upon receiving my ice cream, there was a hair in it and I was unable to finish it because it also tasted sour (maybe the whip cream). I felt so bad for the worker, I didn’t say anything and left. Literally my worst experience here and I’ve been coming to surreal for well over 5 years.
Robert de Leon
The desserts were well-made and delicious. The place was bustling with college students with energetic music playing. The staff, though pleasant, didn't go out of their way to make me feel like anything more than a number, as they were busy cranking out desserts. There was a bucket catching leaking water right next to where I was sitting. Still, I would probably come back, being that their ice cream, teas, and cake jars really hit the spot.
Terrible. The lady who made my order not only put the ice creams in a diagonal which caused it to fall IN THE SHOP!! But Refuse to give us spoons. Never coming here again. Please do better. If you want GOOD surreal creamery go to Westfield. NOT New Brunswick.
Todd Brewer
First time going, wanted to try something with my girlfriend but buddy behind the counter was to worried about eating his chipotle and made both drinks horrible, won’t be back..
radha ramya
I ordered Dulce De Leche, Chocolate meltdown overload and chocolate blackout. They tasted yummy.
Noori Kay
Love this place!! The Cookie Monster is a big hit with my kids and the bubble tea and honestly all the ice cream combos are outstanding. The staff at this location is superb and great with recommendations!
Yawer Khan
Absolutely disgusting experience worst place ever! Stood in line for 10 mins . The guy behind the counter was working all alone and had plenty orders it seemed like he got overwhelmed and went to bathroom and threw Up and everyone could hear him throwing up! Everyone walked out and wasted their time! Owners should be more considerate and have more than 1 person working when it’s packed do not recommend!
Waited 25 mins for an ice cream they ran out of. No sign that flavors were sold out. 1 person working alone - do not recommend during their busy hours.
$10+ for an ice cream but well worth it for the size and quality - if you can finish it! This is a treat every couple of months because it’s just so much lol. The standard soft serve cup easily weighs a pound. Plenty of toppings to choose from and interesting ice cream flavors and combinations. Nice atmosphere and usually bustling! The taro matcha swirl is my favorite flavor. The boba is usually hard/crunchy, I’d recommend staying away from it
Great treats never disappoints
We love surreal and miss it now that it moved away from our area. No other ice cream place has the unique flavors and combinations of Surreal. The Earl grey Vietnamese coffee or the Matcha and Tarro flavors are the best.
Horrible experience and bad service. The servers on 28th July 2025 evening around 10pm were clearly not interested in their job, were unprofessional, racists and rude. Instead of serving the customers they were interested in passing notes to each other with mean and rude comments. If you need repeat customers you need to have better customer service and definitely better ice creams and bobas. The whole experience made me feel uncomfortable and unsafe.
Ice cream was completely melted and there’s no branding on the mason jars anymore. Even after giving us the ice cream completely melted, we weren’t given the option to switch to another flavor when the machine was clearly broken. Paying nearly 12 dollars for liquid cream and just a plain mason jar is just sad and not right, and completely not up to the standard of other Surreal Creamery locations.
Not sure what happened to Surreal creamery but they went downhill from a few years ago. The place is dirty, boxes everywhere, and lackluster customer support. My wife’s ice cream was melted before they even handed it to her! It went all over her dress. Shame. My ice cream had minimal toppings. Completely disappointed. Oh and a waste of money for expensive, mediocre ice cream.
Great place but the seating is a bit cramped.
Surreal used to be good but recently it seems like this location has been understaffed and just not clean. The day I went in, there was one worker and a line filling up the place. The worker was trying his best but he seemed exhausted and was struggling to keep up with the volume of orders. Upon receiving my ice cream, there was a hair in it and I was unable to finish it because it also tasted sour (maybe the whip cream). I felt so bad for the worker, I didn’t say anything and left. Literally my worst experience here and I’ve been coming to surreal for well over 5 years.
The desserts were well-made and delicious. The place was bustling with college students with energetic music playing. The staff, though pleasant, didn't go out of their way to make me feel like anything more than a number, as they were busy cranking out desserts. There was a bucket catching leaking water right next to where I was sitting. Still, I would probably come back, being that their ice cream, teas, and cake jars really hit the spot.
Restaurantji Recommends
Terrible. The lady who made my order not only put the ice creams in a diagonal which caused it to fall IN THE SHOP!! But Refuse to give us spoons. Never coming here again. Please do better. If you want GOOD surreal creamery go to Westfield. NOT New Brunswick.
First time going, wanted to try something with my girlfriend but buddy behind the counter was to worried about eating his chipotle and made both drinks horrible, won’t be back..
I ordered Dulce De Leche, Chocolate meltdown overload and chocolate blackout. They tasted yummy.
Love this place!! The Cookie Monster is a big hit with my kids and the bubble tea and honestly all the ice cream combos are outstanding. The staff at this location is superb and great with recommendations!
Absolutely disgusting experience worst place ever! Stood in line for 10 mins . The guy behind the counter was working all alone and had plenty orders it seemed like he got overwhelmed and went to bathroom and threw Up and everyone could hear him throwing up! Everyone walked out and wasted their time! Owners should be more considerate and have more than 1 person working when it’s packed do not recommend!
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