They do not have 0 star option, this is the by far most worst Baskin Robbins customer service I have ever experienced in my entire life. I wonder how they're even functional after such terrible service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza
Roylan Shaff
They didn’t have the option for 0 stars…how are you going to accept an order on UberEats when you know full well that you don’t have it in stock and wait until a driver is there to tell them and me?!
They wouldn’t cancel my order so I had to sit in a chat to wait for UberEats to cancel it for me. Stop wasting my time and the drivers’ time and get your shit together while you’re at it
tharun deshmukh
Very arrogant even though they have ice cream he is saying don't have and not ready serve at all
Service: 1
Jackie Cherington
My whole order was incorrect. Ordered a root beer float but only got vanilla icecream in a plastic DD cup & no soda at all. Ordered a banana split with pralines & cream icecream, strawberry cheesecake icecream & golden ribbon icecream with caramel pralines syrup, diced strawberries & hot fudge syrup. They made it with only strawberry cheesecake icecream, strawberry topping,whip cream & bananas.
Atmosphere: 1
Food: 1
Service: 1
Nina D
There were only two workers there taking care of the Baskin-Robbins, Dunkin Donuts, and Drive-Thru Orders. I understand that many places are understaffed, so I can get past the long wait with the growing line behind me. What annoyed me the most was that the worker who was taking care of in-store Orders kept playing around with her friend who had come into the store with her dog. She was exchanging info on a cell phone, touching everything (her face,phone, etc), and not paying attention to the other customers.... After awhile, I just got frustrated and walked out. I didn't want her touching my food anyway.
elene
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Katerina
Little options today, but it worked out. The ice cream was good. Medicore customer service.
Fav (Favian)
Do not order on Uber Eats. They ignore your request and give you whatever ice cream they have available instead of what you asked for. I asked for 3 scoops of cookies and cream and they gave me 2 scoops of a different ice cream flavor with nuts and other random toppings. Avoid avoid avoid avoid
Fav (Fav)
Do not order on Uber Eats. They ignore your request and give you whatever ice cream they have available instead of what you asked for. I asked for 3 scoops of cookies and cream and they gave me 2 scoops of a different ice cream flavor with nuts and other random toppings. Avoid avoid avoid avoid
Cynthia Adom-Portuphy
Horrible service. Workers were eating and took ten minutes just to say they didn’t have ice cream.
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Tadasha Ealey
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Renee Fritz
Nothing but enjoyable experiences here.
Cristina Houston
I really loved this place. The place has a good feel to it. Food is similar to a cafe in Indianapolis I liked.
Ronald L
A preferred evening place. Menu is similar to a restaurant in Jacksonville I loved.
They do not have 0 star option, this is the by far most worst Baskin Robbins customer service I have ever experienced in my entire life. I wonder how they're even functional after such terrible service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza
They didn’t have the option for 0 stars…how are you going to accept an order on UberEats when you know full well that you don’t have it in stock and wait until a driver is there to tell them and me?!
They wouldn’t cancel my order so I had to sit in a chat to wait for UberEats to cancel it for me. Stop wasting my time and the drivers’ time and get your shit together while you’re at it
Very arrogant even though they have ice cream he is saying don't have and not ready serve at all
Service: 1
My whole order was incorrect. Ordered a root beer float but only got vanilla icecream in a plastic DD cup & no soda at all. Ordered a banana split with pralines & cream icecream, strawberry cheesecake icecream & golden ribbon icecream with caramel pralines syrup, diced strawberries & hot fudge syrup. They made it with only strawberry cheesecake icecream, strawberry topping,whip cream & bananas.
Atmosphere: 1
Food: 1
Service: 1
There were only two workers there taking care of the Baskin-Robbins, Dunkin Donuts, and Drive-Thru Orders. I understand that many places are understaffed, so I can get past the long wait with the growing line behind me. What annoyed me the most was that the worker who was taking care of in-store Orders kept playing around with her friend who had come into the store with her dog. She was exchanging info on a cell phone, touching everything (her face,phone, etc), and not paying attention to the other customers.... After awhile, I just got frustrated and walked out. I didn't want her touching my food anyway.
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Little options today, but it worked out. The ice cream was good. Medicore customer service.
Do not order on Uber Eats. They ignore your request and give you whatever ice cream they have available instead of what you asked for. I asked for 3 scoops of cookies and cream and they gave me 2 scoops of a different ice cream flavor with nuts and other random toppings. Avoid avoid avoid avoid
Do not order on Uber Eats. They ignore your request and give you whatever ice cream they have available instead of what you asked for. I asked for 3 scoops of cookies and cream and they gave me 2 scoops of a different ice cream flavor with nuts and other random toppings. Avoid avoid avoid avoid
Horrible service. Workers were eating and took ten minutes just to say they didn’t have ice cream.
Restaurantji Recommends
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Worst ever. Flies everywhere, each time I come here I end up leaving because the teenage girls they have working there pretend like they don’t see you and make you wait. The lack of urgency is crazy! And when you say “excuse me” they look at you like you have the audacity to even get their attention for some service. Please reevaluate your team because these girls are rude and have no basic sense of customer service.
Nothing but enjoyable experiences here.
I really loved this place. The place has a good feel to it. Food is similar to a cafe in Indianapolis I liked.
A preferred evening place. Menu is similar to a restaurant in Jacksonville I loved.
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