Casiano's Italian Specialties

Ordered food through the kiosk and nobody was working, waited over 20 minutes.

Atmosphere: 1

Food: 1

Service: 1

The lady who prepares the sandwiches here is extremely rude and angry just for doing her job.

Atmosphere: 1

Service: 1

Items on the menu are mislabeled with incorrect and misleading allergen information. There are differences between the menu on the sign and the mobile ordering, and also the nearby Ikaedama bar which serves the gelato from this location. Staff was unhelpful and unwilling to clarify. Mislabeled allergen information is dangerous and irresponsible and this needs to be corrected. Very disappointing and rude service.

Atmosphere: 1

Food: 1

Service: 1

Ordered a gelato and they took 20+ minutes just to scoop some icecream into a cup with no line.

Atmosphere: 1

Food: 1

Service: 1

Ordinary sandwich, but Super slow. One person working-not her fault.

Atmosphere: 2

Food: 3

Service: 1

Do not under any circumstances attempt to order a sandwich from here.
The employees literally sat behind the counter openly mocking customers asking about the status of their orders. I watched an employee just straight up leave bc she didn't want to deal with orders.
Mind you, there were like 5 outstanding orders. It wasn't even busy. The employee just had pure hatred in her eyes. She wanted to ruin people's days and you could see her giddy while she denied people service laughing at them.
I had to leave, wasted $24.

Atmosphere: 1

Service: 1

After waiting twenty minutes for my food, I received only half of my order. When I asked one employee for help, she pointed me toward another person preparing breakfast sandwiches. That second employee replied, “I don’t know when yours will be ready,” with a noticeably dismissive attitude. If the staff dislikes their job that much, they should not be working in customer service. I ultimately had to leave to catch my flight without the rest of my very expensive, prepaid “fast food.”

Food: 1

Service: 1

Over charged and under served!

Although the quality of the food is good, I am not happy with the outcome. I spent $60 on 2 sandwiches and a coke. I understand airport food is expensive and I also got extra ham (that was an additional $3) with my turkey sandwich but when I received the order there was barely any turkey let alone any ham on it. My recommendation, if you’re going to eat here order the bare minimum and make sure they got everything correctly.

I should have read reviews. I swear my sandwich is the only one in the queue and it's been 15min. No sense of urgency at all. Still waiting but after reading these reviews, I have low expectations for the quality.

The food is so bland and expensive. And why is the turkey so wet?

Atmosphere: 2

Food: 1

Service: 2

So, each time i eat at an Italian place or a sandwich shop , I usually get the meatballs . This place has one of the best meatball subs i've eaten in my life. The sandwich came with at least 4 giant meatballs , I ate half and i was full . The other half i ate in Porto Portugal. It's too bad , I couldn't find this place anywhere else. I am literally dreaming of this sandwich.

Atmosphere: 4

Food: 5

Service: 4

I have to agree with the majority, this deserves the terrible terrible ratings. I got an Italian sub and the eggplant was gray and soggy, the meat was tough and hard to bite through. There was so much oil on it it was dripping everywhere. I ate half of it and regret it. All that for $20, and poor service.

Atmosphere: 1

Food: 1

Service: 1

I have to agree with the majority, this deserves the terrible terrible ratings. I got an Italian sub and the eggplant was gray and soggy, the meat was tough and hard to bite through. There was so much oil on it it was dripping everywhere. I ate half of it and regret it. All that for $20, and poor service.

Atmosphere: 1

Food: 1

Service: 1

Terrible food terrible service. We asked for a sandwich with mayonnaise and mustard. They didn’t put any mayonnaise or mustard on the sandwich, and when we went back, they refused to fix it, telling us they were too busy. Trash service trash food. Oh yeah, $20 for nothing.

Atmosphere: 1

Food: 1

Service: 1

I ordered the Italian sandwich and didn’t enjoy it at all. The meat was chewy, the bread was dry, and the eggplant/brinjal inside was disgusting. I had to remove it from the second half of the sandwich just to make it somewhat edible

Food: 1

Service: 2