The young girls lack customer service skills. In customers view FaceTiming friends while customers wait in line!
Andrew Davila
You advertise that you close at 8pm but the door is closed at 730pm
Atmosphere: 1
Food: 1
Service: 1
eric novais
This place never has anything they run out of stuff and the hours of operation makes no sense always closed
Atmosphere: 3
Food: 5
Service: 5
Diamond Santos
Every time I order a caramel latte it tastes like milk with sweetener . Who ever made my coffee this morning , i hope you have the day you deserve. & you should probably do things that makes you happy more often and release some of that anger…
Atmosphere: 1
Food: 1
Service: 1
CJ Lannon
I can not believe that the products that are being sold at your chestnut street, newark,Nj are up to Dunkin Donuts’ standards! Since the new management the bagels never feel fresh (I come in a 7am) and see the photo of what is being sold as a blueberry muffin! Very disappointing.
Atmosphere: 3
Food: 1
Service: 5
Sara Rengel
They had terrible service and attitude when they got the order wrong, and started arguing with us.
Atmosphere: 1
Food: 1
Service: 1
Deborah Clark,DTM
This location is upgraded with new equipment, a handicapped reserved seating area. The entrance is handicapped assessable, as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Sofia Quesada
Friendly staff and great atmosphere. Store is clean and service was great!
Atmosphere: 5
Food: 5
Service: 5
Nakia Anderson
The staff here is AWESOME!!!The team leader Madilyn goes above and beyond every time!!!!I pass 2 other Dunkin’s just to come to this one!!
Under renovations, before only the drive-thru was open with walk-ins. But I stopped by on 5-6-2024, and it's completely temporary closed. Renovations continue.
Is been a few times that I stopped here and definitely not a good experience but today 01/03/24 was the worse .I asked for 2 hot coffees and they are like we have no hot beverages only iced drinks , I asked for donuts they have none, I ask for grilled cheese they have none , but the worse part is that after every answer they were about to close hahaha they repeat this after every question I made, but NO !!! you were not about to close , is just that you and your lazy coworkers don’t want to do the job. Hopefully management do something about this kids working at night shift . I passed at 7pm.
Atmosphere: 2
Food: 3
Service: 1
Tania Sousa
Service here is unacceptable, and disgusting. I ordered a bagel twist with cream cheese and they gave me the cream cheese on the side. I specifically advised them that I wanted the cream cheese into the bagel twist and they told me we don't do that. HOW COME? If I never had a problem in other dunkin donuts establishments. Not only was the order off, but four young women had nasty attitudes towards the situation. Soon enough this dunkin donuts store will crumble with the lack of service, and kindness to their customers.
Atmosphere: 1
Service: 1
Michelle Saldana
Whoever made my drink, I hope you have the best day. Came out absolutely perfect! Thanks! Made my day ?
Lisseth Caguana
This place is a mess i ordered two mango juices and it came with bugs. I went to complain and two girls laughed, it seems disrespectful to me.
Muriel G
In the picture this supposed to be a Charlie Cold. It’s supposed to have whip cream foam with cinnamon and sugar sprinkled on top. The avocado toast is missing the everything bagel seasoning and the bacon is not fully cooked. This has constantly been happening at this location. I wish corporate would just train all the employees the same way. Many DD I have gone to don’t know the difference between a Charlie cold foam, and a cold brew.
The young girls lack customer service skills. In customers view FaceTiming friends while customers wait in line!
You advertise that you close at 8pm but the door is closed at 730pm
Atmosphere: 1
Food: 1
Service: 1
This place never has anything they run out of stuff and the hours of operation makes no sense always closed
Atmosphere: 3
Food: 5
Service: 5
Every time I order a caramel latte it tastes like milk with sweetener . Who ever made my coffee this morning , i hope you have the day you deserve.
& you should probably do things that makes you happy more often and release some of that anger…
Atmosphere: 1
Food: 1
Service: 1
I can not believe that the products that are being sold at your chestnut street, newark,Nj are up to Dunkin Donuts’ standards! Since the new management the bagels never feel fresh (I come in a 7am) and see the photo of what is being sold as a blueberry muffin! Very disappointing.
Atmosphere: 3
Food: 1
Service: 5
They had terrible service and attitude when they got the order wrong, and started arguing with us.
Atmosphere: 1
Food: 1
Service: 1
This location is upgraded with new equipment, a handicapped reserved seating area. The entrance is handicapped assessable, as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Friendly staff and great atmosphere. Store is clean and service was great!
Atmosphere: 5
Food: 5
Service: 5
The staff here is AWESOME!!!The team leader Madilyn goes above and beyond every time!!!!I pass 2 other Dunkin’s just to come to this one!!
Kid-friendliness: The staff is just AWESOME!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee, Assorted Half Dozen or Dozen Donuts
Under renovations, before only the drive-thru was open with walk-ins. But I stopped by on 5-6-2024, and it's completely temporary closed. Renovations continue.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
Is been a few times that I stopped here and definitely not a good experience but today 01/03/24 was the worse .I asked for 2 hot coffees and they are like we have no hot beverages only iced drinks , I asked for donuts they have none, I ask for grilled cheese they have none , but the worse part is that after every answer they were about to close hahaha they repeat this after every question I made, but NO !!! you were not about to close , is just that you and your lazy coworkers don’t want to do the job. Hopefully management do something about this kids working at night shift . I passed at 7pm.
Atmosphere: 2
Food: 3
Service: 1
Service here is unacceptable, and disgusting. I ordered a bagel twist with cream cheese and they gave me the cream cheese on the side. I specifically advised them that I wanted the cream cheese into the bagel twist and they told me we don't do that. HOW COME? If I never had a problem in other dunkin donuts establishments. Not only was the order off, but four young women had nasty attitudes towards the situation. Soon enough this dunkin donuts store will crumble with the lack of service, and kindness to their customers.
Atmosphere: 1
Service: 1
Whoever made my drink, I hope you have the best day. Came out absolutely perfect! Thanks! Made my day ?
This place is a mess i ordered two mango juices and it came with bugs. I went to complain and two girls laughed, it seems disrespectful to me.
In the picture this supposed to be a Charlie Cold. It’s supposed to have whip cream foam with cinnamon and sugar sprinkled on top. The avocado toast is missing the everything bagel seasoning and the bacon is not fully cooked. This has constantly been happening at this location. I wish corporate would just train all the employees the same way. Many DD I have gone to don’t know the difference between a Charlie cold foam, and a cold brew.
Atmosphere: 3
Food: 2
Service: 3
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