Our server was inattentive and we as chatting with other employees for our entire shift. Food was fine for the airport but the service from Laura was egregiously bad.
Atmosphere: 3
Food: 3
Service: 1
Wini Mae Bettenburg
“margarita” pizza came out 35 min after I ordered- after 30 I asked why it was taking so long and the staff looked shocked and put it in right away— however the rush to complete my order after forgetting about it lead to my pizza being underdone (doughy and chewy) and having approximately a single piece of basil on it. Total mistake for paying $20 for the smallest pizza I’ve ever seen and wasting my time waiting when I should have been at my gate
Atmosphere: 3
Food: 1
Service: 1
Justin Roy
Delicious Italian food. Not sure why the reviews are so bad.
Atmosphere: 5
Food: 5
Service: 5
p l
Wanted to share a positive review. Came in during a quiet lunch hour looking for a spot to grab food and take a call. There are a few small booths to the side with power outlets, and service was quick and efficient. I had the bucati cacio e pepe with meatballs and it was great. Thank you for the gracious service and cozy atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Jairus P
I ordered a pizza off the kiosk and when I went to sit down with my pizza I was yelled at by a waitress saying I wasn’t allowed to eat my pizza that I ordered there since I ordered off the kiosk instead of from a waitress. Never heard of that and the instructions were extremely unclear. If that was a common rule I would’ve ordered from a waitress. She proceeded to berate me, my wife, and my 1 year old for “intentionally” ordering off the kiosk to avoid giving her a tip. With that attitude she definitely didn’t deserve a tip! I work in food service and could never imagine belittling and disrespecting a paying customer like the way she treated me and my family! I would’ve left some cash on the table if she were nicer about it. Would definitely never dine there again.
Atmosphere: 1
Food: 1
Service: 1
Nija Golden
On 8/10 around 8:30am, my friend and I were discriminated against by the bar tender/waiter. We sat at the bar, and once we put our order in for drinks, the waiter pointed to the price of the drink to let us know how much it would be (even though we did not ask), and we said “ok.” He then told us that it would be a service charge, and we once again said “ok.” He then proceeded to tell us that the establishment did not take cash (again without us asking about it), and we still replied that it were fine. He proceeded to make our drinks l, brought them over and then asked for our ID’s. We joked about why we were being asked for them after the drinks were made. He stated that it were company policy to card everyone, which is understandable. As time went on, more customers arrived to the seating area and the bar. Customers with different skin color than my friend and myself. The bartender/waiter did not ask for any of their ID’s when they asked for drinks, nor did he tell them about a service fee or the fact that they did not accept cash. This did not sit well with me and made me feel discriminated against because why were we the only customers that he decided to relay this information to about prices, service charges and card payments while also not carding anyone else but us? He also never came back to ask us if we needed anything else or wanted another round of drinks, but did so with other customers. Once we were finished and needed to be on our way to our gate, we asked for the check. When he brought it over, I asked to speak with him on the side to let him know how he made us feel as paying customers. He told us that some people do not tip and that’s why he told us about the service charge. Also that we didn’t have to tip if we weren’t happy. It was never about the tip. It was about singling us out and not treating other customers the same. He then went on about telling people about the service charge who only order drinks. A gentleman a few seats down from us only ordered a drink but was never told about the service charge or carded for ID. I let him know this as we had been watching since the gentleman sat down. He just kept repeating that we didn’t have to tip. I repeatedly told him that it wasn’t about the top. Once I saw that the conversation was going in circles, I paid our bill and left. It has been on my mind all day, so I felt the need to relay this information. I’m not sure what experience he may have had in the past with people of color, but it was completely unprofessional to treat us that way and not anyone else. Had he been this way with all customers, it would not have been a problem. Please provide additional training to this employee on discrimination and workplace ethics. It would be a shame for him to treat others this way and put your establishment at risk for a third party racial discrimination claim.
Atmosphere: 1
Service: 1
Trey Brummett
garbage quality breakfast food. grab something out the trash, it’ll taste better.
Food: 1
Service: 1
Andrew McKinlay
While the atmosphere seemed inviting, my experience was anything but. I waited over 30 minutes just to place a to-go order. This was not because there was a line of customers, but because the staff was overwhelmed attending to seated diners. The woman taking my order expressed her frustration with how busy the restaurant was.
When I received my food, one of the items was made incorrectly. The salad, which was supposed to have the dressing on the side, was soggy from how much had been added. When I pointed this out, I was told they were too busy to remake it. To make matters worse, when I opened the other item, I found a hair stuck to one of the fries.
I understand that they were busy, but this was a really disappointing experience. We ended up throwing both meals away - a total waste of $55USD.
Atmosphere: 4
Food: 2
Service: 1
Adrian Buritica
I wish I can give this place zero stars i ordered thru the kiosk waited an hour for a personal pie just for them to say they were never making it and when asking for a refund they had the sass to say most people wait longer like what kind of service is that not even a sorry. Never will be going back and never recommend this place.
Atmosphere: 1
Food: 1
Service: 1
R Joiner
I stood in line at the counter for about 15 minutes, nobody even acknowledged me. An airport worker came in right in front of me, sat down, and was instantly acknowledged. They took her order and instantly started to prepare her food. The worker then realized she cut in front of me and asked had I ordered and I said no Im waiting on someone to even acknowledge that im here. The worker told one of the workers that I needed some assistance and she says she will be right with me. Mind you during this time the same person that said I'll be right with you starts servicing folks that came in after me... I waited another 10 minutes then I just walked away. I do not recommend!!!
What you read on the menu is not what you get. Had to ask for something else because half the ingredients were missing.
Atmosphere: 1
Food: 1
Service: 1
Camille Kiker
Lol $13 for an angry orchard and for y’all to not even have the ingredients for a caprese or bruschetta. Don’t care if it’s in the airport, your employees should be nicer as well. She didn’t even smile and she took the menu before I was done looking because I said I did t want a pizza.
Atmosphere: 2
Food: 1
Service: 1
Grace Anderson
Horrible customer service experience. My husband and I sat at the (mostly empty) bar and both ordered a soda. A couple minutes later the bartender asked if we’re ready to order anything else. I said need a little more time and she rolled her eyes and rudely informed us that “you can’t sit at the bar and just drink soda” and tells us that we have to order something else if we want to keep sitting there. I hadn’t even drank half of my soda yet. I was planning on getting a cocktail or two and having a meal there, but we paid for our two sodas and left. So off putting.
Atmosphere: 1
Food: 1
Service: 1
NullZeal Cameron Klein
Yes, you have to pay money for food in an airport... If you're open to spending a little more at terminal A look no further. Great food (I had the mushroom burger) with excellent wine choices and their pizzas are great too!
Our server was inattentive and we as chatting with other employees for our entire shift. Food was fine for the airport but the service from Laura was egregiously bad.
Atmosphere: 3
Food: 3
Service: 1
“margarita” pizza came out 35 min after I ordered- after 30 I asked why it was taking so long and the staff looked shocked and put it in right away— however the rush to complete my order after forgetting about it lead to my pizza being underdone (doughy and chewy) and having approximately a single piece of basil on it. Total mistake for paying $20 for the smallest pizza I’ve ever seen and wasting my time waiting when I should have been at my gate
Atmosphere: 3
Food: 1
Service: 1
Delicious Italian food. Not sure why the reviews are so bad.
Atmosphere: 5
Food: 5
Service: 5
Wanted to share a positive review. Came in during a quiet lunch hour looking for a spot to grab food and take a call. There are a few small booths to the side with power outlets, and service was quick and efficient. I had the bucati cacio e pepe with meatballs and it was great. Thank you for the gracious service and cozy atmosphere!
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza off the kiosk and when I went to sit down with my pizza I was yelled at by a waitress saying I wasn’t allowed to eat my pizza that I ordered there since I ordered off the kiosk instead of from a waitress. Never heard of that and the instructions were extremely unclear. If that was a common rule I would’ve ordered from a waitress. She proceeded to berate me, my wife, and my 1 year old for “intentionally” ordering off the kiosk to avoid giving her a tip. With that attitude she definitely didn’t deserve a tip! I work in food service and could never imagine belittling and disrespecting a paying customer like the way she treated me and my family! I would’ve left some cash on the table if she were nicer about it. Would definitely never dine there again.
Atmosphere: 1
Food: 1
Service: 1
On 8/10 around 8:30am, my friend and I were discriminated against by the bar tender/waiter. We sat at the bar, and once we put our order in for drinks, the waiter pointed to the price of the drink to let us know how much it would be (even though we did not ask), and we said “ok.” He then told us that it would be a service charge, and we once again said “ok.” He then proceeded to tell us that the establishment did not take cash (again without us asking about it), and we still replied that it were fine. He proceeded to make our drinks l, brought them over and then asked for our ID’s. We joked about why we were being asked for them after the drinks were made. He stated that it were company policy to card everyone, which is understandable. As time went on, more customers arrived to the seating area and the bar. Customers with different skin color than my friend and myself. The bartender/waiter did not ask for any of their ID’s when they asked for drinks, nor did he tell them about a service fee or the fact that they did not accept cash. This did not sit well with me and made me feel discriminated against because why were we the only customers that he decided to relay this information to about prices, service charges and card payments while also not carding anyone else but us? He also never came back to ask us if we needed anything else or wanted another round of drinks, but did so with other customers. Once we were finished and needed to be on our way to our gate, we asked for the check. When he brought it over, I asked to speak with him on the side to let him know how he made us feel as paying customers. He told us that some people do not tip and that’s why he told us about the service charge. Also that we didn’t have to tip if we weren’t happy. It was never about the tip. It was about singling us out and not treating other customers the same. He then went on about telling people about the service charge who only order drinks. A gentleman a few seats down from us only ordered a drink but was never told about the service charge or carded for ID. I let him know this as we had been watching since the gentleman sat down. He just kept repeating that we didn’t have to tip. I repeatedly told him that it wasn’t about the top. Once I saw that the conversation was going in circles, I paid our bill and left. It has been on my mind all day, so I felt the need to relay this information. I’m not sure what experience he may have had in the past with people of color, but it was completely unprofessional to treat us that way and not anyone else. Had he been this way with all customers, it would not have been a problem. Please provide additional training to this employee on discrimination and workplace ethics. It would be a shame for him to treat others this way and put your establishment at risk for a third party racial discrimination claim.
Atmosphere: 1
Service: 1
garbage quality breakfast food. grab something out the trash, it’ll taste better.
Food: 1
Service: 1
While the atmosphere seemed inviting, my experience was anything but. I waited over 30 minutes just to place a to-go order. This was not because there was a line of customers, but because the staff was overwhelmed attending to seated diners. The woman taking my order expressed her frustration with how busy the restaurant was.
When I received my food, one of the items was made incorrectly. The salad, which was supposed to have the dressing on the side, was soggy from how much had been added. When I pointed this out, I was told they were too busy to remake it. To make matters worse, when I opened the other item, I found a hair stuck to one of the fries.
I understand that they were busy, but this was a really disappointing experience. We ended up throwing both meals away - a total waste of $55USD.
Atmosphere: 4
Food: 2
Service: 1
I wish I can give this place zero stars i ordered thru the kiosk waited an hour for a personal pie just for them to say they were never making it and when asking for a refund they had the sass to say most people wait longer like what kind of service is that not even a sorry. Never will be going back and never recommend this place.
Atmosphere: 1
Food: 1
Service: 1
I stood in line at the counter for about 15 minutes, nobody even acknowledged me. An airport worker came in right in front of me, sat down, and was instantly acknowledged. They took her order and instantly started to prepare her food. The worker then realized she cut in front of me and asked had I ordered and I said no Im waiting on someone to even acknowledge that im here. The worker told one of the workers that I needed some assistance and she says she will be right with me. Mind you during this time the same person that said I'll be right with you starts servicing folks that came in after me... I waited another 10 minutes then I just walked away. I do not recommend!!!
Restaurantji Recommends
Rude, Rude Rude
Service: 1
What you read on the menu is not what you get. Had to ask for something else because half the ingredients were missing.
Atmosphere: 1
Food: 1
Service: 1
Lol $13 for an angry orchard and for y’all to not even have the ingredients for a caprese or bruschetta. Don’t care if it’s in the airport, your employees should be nicer as well. She didn’t even smile and she took the menu before I was done looking because I said I did t want a pizza.
Atmosphere: 2
Food: 1
Service: 1
Horrible customer service experience. My husband and I sat at the (mostly empty) bar and both ordered a soda. A couple minutes later the bartender asked if we’re ready to order anything else. I said need a little more time and she rolled her eyes and rudely informed us that “you can’t sit at the bar and just drink soda” and tells us that we have to order something else if we want to keep sitting there. I hadn’t even drank half of my soda yet. I was planning on getting a cocktail or two and having a meal there, but we paid for our two sodas and left. So off putting.
Atmosphere: 1
Food: 1
Service: 1
Yes, you have to pay money for food in an airport...
If you're open to spending a little more at terminal A look no further. Great food (I had the mushroom burger) with excellent wine choices and their pizzas are great too!
Atmosphere: 4
Food: 5
Service: 4
Loading...