Riviera

Waitress added her own tip, and I’m 99% sure I watched her do it to the guy across from me. When it didn’t fly well he gave her cash but clearly didn’t understand what he had. I watched her take a lot more money than you would expect. I said nothing just watched. She seemed to notice and within 30 mins of sitting down I was asked to use my computer in the rest of the airport even tho I’d just finished. I was debating ordering more on the app but at that point forget it. Theives and rude. Forget getting another drink. Don’t eat here.

Atmosphere: 1

Food: 2

Service: 1

Hope you are not in a Hurry

Atmosphere: 4

Food: 3

Service: 3

One of the worst restaurant experiences I’ve had. I had about 40 minutes before my flight and needed a bite to eat. I sat myself at a table and ordered using the QR code. After about 10-15 min the waitress showed up just to put the silverware on my table. I greeted her and she said absolutely nothing. About 25 minutes passed by and still nothing from the waitress. There was only 1 other table that was occupied so we can’t use busy as excuse. I tried to ask her if we could get an update on the food and she gave me a dirty look and kept walking! At this point I was pissed. She left again and when I saw her walking I got up and asked her where the food is. She mumbled something, again giving me a dirty look and walked across to the other restaurant across the aisle. I guess they’re under the same management? I’d like to emphasize that all I ordered was a bunless burger with fries. The place was not just - that house take 15-20 minutes tops. She finally came came (total of 30 minutes later) and had the food in a to-go bag. I told her she was extremely rude and gave terrible service and I complained to the manager. I spent $31 for terrible service and mediocre food. If I wasn’t in a rush, I would’ve asked for a refund. Stay away from this restaurant!!

Atmosphere: 1

Food: 1

Service: 1

Do not go here. The service is beyond slow. Sat for 20 minutes before they brought weak coffee. 25 minutes more and still no breakfast. You have to order and pay through your phone instead of speaking to human. Got here with more than an hour to spare and by the time we got out food had to rush to eat lukewarm food and left before finishing to board plane.

Atmosphere: 2

Food: 1

Service: 1

Unfortunately, this was the worst steak I’ve ever had. It was tough, dry, and poor meat quality. Really disappointing experience.

Atmosphere: 1

Food: 1

Service: 1

Astral Cosmey was an excellent server. Highly attentive and timely! The food was excellent. Burrata app and the salmon entree, delicious. Probably the best experience food wise I’ve ever had a Newark Airport in my 40 years of life.

Atmosphere: 5

Food: 5

Service: 5

Horrible service. The staff are like robots. 3 tables were occupied and I waited 14 minutes for water. 2 pieces of ice. The waitress never took our order AFTER she said she would take the order. Reluctantly I ordered from the QR code. COLD food. Steak was over cooked, fries soggy and checking right out of a box. Tasted like chemicals. If you eat here, make sure you have a full pack of wet wipes

Atmosphere: 4

Food: 2

Service: 1

Mediocre food, short staffed so bad service.

Atmosphere: 1

Food: 1

Service: 1

I am beyond disgusted with the appalling treatment I received at this restaurant. Despite having multiple empty tables available, the server REFUSED to seat me at a separate table and instead demanded I share a table with a complete stranger who was already eating their meal. This is completely inappropriate and unprofessional!

The server's attitude was unfriendly, dismissive, and downright rude. I was greeted with a frowning face and treated like an inconvenience rather than a paying customer.

To management: Your staff clearly has no idea how to properly serve customers. Travelers pass through airports expecting decent service, not to be treated like we're doing YOU a favor. Hire trained professionals who can greet customers with a smile instead of making us feel unwelcome.

This happened on Sep 3 at 7:35 PM ET

Service: 1

Ughh. Gona anywhere else. Other then the bad food and rude non existent service it's great

Atmosphere: 1

Food: 2

Service: 1

25 minutes for a bowl of tomato soup. Not a place to stop at if you’re in or rush…or even if you have time to kill. Not a si gel person asked if I wanted a glass of water or a drink. Lesson learned

Atmosphere: 2

Food: 1

Service: 1

I had an issue with the service and the way my bill was handled. First off, they don’t take Apple Pay so you need to have a physical credit card with you. Second off,
the waiter manually typed my credit card number on his iPad, away from my field of view, which was a little odd, and asked for my email to send a receipt. He later brought my burger (fine, good size, with lettuce and tomato, but no condiments) and French fries (floppy, not fresh, slightly warm.)

The issue came when I was trying to close out my bill and he tried to get me to just leave. He said that my tab would close automatically and I would receive the bill by email. Feeling suspicious, I asked to “close it now” and he begrudgingly walked over to his iPad while I followed, and he tapped a button on the screen. I got the receipt by email a moment later and saw that he had added an 18% tip to my bill without my permission and without telling me. Nowhere on the menu or at the restaurant was it written that a tip would be automatically included. I dined alone, so it wasn’t a group-size premium.

This waiter arguably did not deserve a tip, as he did little work and was solely transactional. But still, if I had chosen myself, I would have selected a 20% tip like I always do (whether the waiter deserves it or not.) I am bothered, not because I was charged for a tip, but because I was unaware that it was happening.

Atmosphere: 3

Food: 3

Service: 2

French onion burger and fries. Great burger with a nice sear and crispy fries. Great service and nice atmosphere. 5 stars for it being at an airport, 4 stars if it were elsewhere.

Atmosphere: 4

Food: 4

Service: 5

Huge disappointment. Food came out cold and wheeled out in a storage cart that suggested it was pre-made far away and far in advance. Every person’s plate came out at vastly different times…like 15+ minutes apart. Very slow service (do NOT go here if you have less than 45 minutes) and they also forgot basic things like bringing water…but the servers were nowhere to be found to even ask. Oh, and the food wasn’t good either, seemingly made with low-quality ingredients to maximise their profits by charging airport prices for very sub-par dishes. I was super hungry and could only get thru half of the Croque Monsieur it was so bad. :/

Atmosphere: 2

Food: 2

Service: 2

Rubbish omelette: 50% was burnt. Food arrived 30 mins after ordering. So 25$ for being hungry at the end. Coffee has no flavour. Don’t waste your money here.

Atmosphere: 2

Food: 1

Service: 2