This review is for the Starbucks in Term B that is in the section with Gate 48. Happened Oct 7 around 11am. The woman that took my order was super rude. I told her my drink order - Chai Latte Grande. What size? she says. So I tell her again, grande. Apparently listening is not one of her strong suits. Then I say I want egg bites. Egg white? she says. No, I say. She then immediately starts explaining to me that they have different types, blah blah, just said in an obnoxious way. Wow, I didn't know they had different kinds of egg bites. Who knew?? But you could have asked, what type? Or bacon or egg white? But no. That would be too easy, you have to go into some sort of condescending speech about we have different kinds of egg bites and I'm just trying to help you. No, you're just trying to be a b with an attitude. So I thanked her and she thanked me back sarcastically. Boy, I sure hope she finds a job where her skill set is compatible with the job duties. And I'm never going to that Starbucks again.
Razorfish
I purchased a mocha Frappuccino at the Newark Airport during a layover for a flight to Houston this past May. It was very weak and did not have the usual espresso flavor. It was very disappointing.
U1622MGjonathans
Service is slow and staff not friendly. There is a 3% "Staff Retention Fee" added onto every transaction, with no signage before checkout to indicate. Seems like management is taking advantage of passengers who want to get to their gates quickly - few people would slow down their morning to argue this after the fact, especially with long lines. As someone who manages restaurants and hotels financially, I can attest to these fees being a lazy profit grab and having no basis in anything related to employee welfare. Hidden fees are illegal in the state of New York, and probably in some violation of the franchise agreement with Starbucks.
TV2451
On the way to catch a plane, we passed this coffee shop in the corridor. We took out cups with us and sipped coffee at the gate where we had plenty of time to relax before boarding.
miolivera
The Starbucks in front of gate C131 is taking orders only « via the app ». There are 3 girls present there, 0 clients but if the app does not work you cannot order. Summary 3 girls payed for chatting among themselves an frustrated customers.
marciapV8742ZC
Starbucks terminal C 133 I had a very bad experience yesterday, the lady gave me a very bad attitud just for asking for more cream in it. She was very rude and threw the entire coffee out.
FredericMartin
15 minutes to get 2 frapaccino, come on, what a poor service. It is not possible to fast the preparation. Stop with your phone you will be more efficient
pietje1
Starbucks near gate C 132. Girl, black hair and eye glasses was very unfriendly at the register. Never againto there. Because there was to much milk in the coffee I asked for some extra coffee. She was giving the second time again to much milk, why she don't ask me to do it myself. Milk was on the hand out counter! I said give me a black coffee and I pay again. Then she said about 10 times have a nice day, but I did not know what that meant, paying or not paying? Very bad behavior, not like Starbucks is.
Mckenzie Baskett
First off let me say I am a big fan of Starbucks, but at this location the staff were nasty and were doing any task other than making drinks, food, etc… After waiting in line which I didn’t mind I finally got my drink which was made incorrectly…just disappointed in the service at this location.
Lazar Bekvalac
There is a woman barking like a dog at customers! And the other lemployes are just laughing every time she screams and shocks a customer! Unprofessional....disgusting
Yikes! Corporate should come check this one out. Baristas blatantly telling us they don’t feel like making the drinks and “we’ll be aight” when the line is super long, and they are laughing about “for real not knowin” how to make basic drinks like a Frappuccino.
O L
The worst Starbucks
Mark Clifford
Staff are more interested in themselves, than customers. I asked for a vegetarian and was given someone else's order the item had bacon in it. Then staff said I had grabbed the item when I had not which I told them I hadn't. The service needs training on customer relations very disappointed. Would not recommend you.
Ryan R
Let me say that the product was good and typically Starbucks priced without being through the roof with other airport prices on top of it. But the major thing here was employee behavior. The stove was down so no one could get food and they were a bit rude to customers in line about this. The one employee at the cash register was actually very nice. But the other employees sort of went off whenever someone requested food. Then the weird thing. While waiting for drinks, a random airport employee walked up and started talking to one of the employees and just totally stood in the way of people getting their items and would not move. Then they started getting confrontational with people who were obviously staring at them confused. The employees made no effort to shoo this woman away, who was also having a livid conversation on her phone as well as with one of the employees. Everyone had to reach around this person to get their items and it was very much making people uncomfortable due to the employee's confrontational behavior and aggressive conversation she was having with the Starbucks employee. If people had not already paid for their items, this random airport employee would have done wonders at chasing off customers. Thankfully she didn't park herself at the cash register and pull this stunt.
Igor Mendes
I was coming back from a trip and I went to this Starbucks in terminal C,one level up before going to downstairs to the baggage claim. I asked a girl to make a Iced matcha latte for me. I thought that the lady would order a large size for me but she didn't even ask me what size of it. Mistake happens,probably she wasn't having a good day,but they charge me more for the iced matcha latte even if it was there Mistake, and they act like they don't even care about me like it was nothing. I think that place can be better if they treat people kind,polite and be nice with them even if the person don't have a nice day.
This review is for the Starbucks in Term B that is in the section with Gate 48. Happened Oct 7 around 11am. The woman that took my order was super rude. I told her my drink order - Chai Latte Grande. What size? she says. So I tell her again, grande. Apparently listening is not one of her strong suits. Then I say I want egg bites. Egg white? she says. No, I say. She then immediately starts explaining to me that they have different types, blah blah, just said in an obnoxious way. Wow, I didn't know they had different kinds of egg bites. Who knew?? But you could have asked, what type? Or bacon or egg white? But no. That would be too easy, you have to go into some sort of condescending speech about we have different kinds of egg bites and I'm just trying to help you. No, you're just trying to be a b with an attitude. So I thanked her and she thanked me back sarcastically. Boy, I sure hope she finds a job where her skill set is compatible with the job duties. And I'm never going to that Starbucks again.
I purchased a mocha Frappuccino at the Newark Airport during a layover for a flight to Houston this past May. It was very weak and did not have the usual espresso flavor. It was very disappointing.
Service is slow and staff not friendly. There is a 3% "Staff Retention Fee" added onto every transaction, with no signage before checkout to indicate. Seems like management is taking advantage of passengers who want to get to their gates quickly - few people would slow down their morning to argue this after the fact, especially with long lines. As someone who manages restaurants and hotels financially, I can attest to these fees being a lazy profit grab and having no basis in anything related to employee welfare. Hidden fees are illegal in the state of New York, and probably in some violation of the franchise agreement with Starbucks.
On the way to catch a plane, we passed this coffee shop in the corridor. We took out cups with us and sipped coffee at the gate where we had plenty of time to relax before boarding.
The Starbucks in front of gate C131 is taking orders only « via the app ». There are 3 girls present there, 0 clients but if the app does not work you cannot order. Summary 3 girls payed for chatting among themselves an frustrated customers.
Starbucks terminal C 133 I had a very bad experience yesterday, the lady gave me a very bad attitud just for asking for more cream in it. She was very rude and threw the entire coffee out.
15 minutes to get 2 frapaccino, come on, what a poor service. It is not possible to fast the preparation. Stop with your phone you will be more efficient
Starbucks near gate C 132. Girl, black hair and eye glasses was very unfriendly at the register. Never againto there. Because there was to much milk in the coffee I asked for some extra coffee. She was giving the second time again to much milk, why she don't ask me to do it myself. Milk was on the hand out counter! I said give me a black coffee and I pay again. Then she said about 10 times have a nice day, but I did not know what that meant, paying or not paying? Very bad behavior, not like Starbucks is.
First off let me say I am a big fan of Starbucks, but at this location the staff were nasty and were doing any task other than making drinks, food, etc… After waiting in line which I didn’t mind I finally got my drink which was made incorrectly…just disappointed in the service at this location.
There is a woman barking like a dog at customers! And the other lemployes are just laughing every time she screams and shocks a customer! Unprofessional....disgusting
Restaurantji Recommends
Yikes! Corporate should come check this one out. Baristas blatantly telling us they don’t feel like making the drinks and “we’ll be aight” when the line is super long, and they are laughing about “for real not knowin” how to make basic drinks like a Frappuccino.
The worst Starbucks
Staff are more interested in themselves, than customers. I asked for a vegetarian and was given someone else's order the item had bacon in it. Then staff said I had grabbed the item when I had not which I told them I hadn't. The service needs training on customer relations very disappointed. Would not recommend you.
Let me say that the product was good and typically Starbucks priced without being through the roof with other airport prices on top of it. But the major thing here was employee behavior. The stove was down so no one could get food and they were a bit rude to customers in line about this. The one employee at the cash register was actually very nice. But the other employees sort of went off whenever someone requested food. Then the weird thing. While waiting for drinks, a random airport employee walked up and started talking to one of the employees and just totally stood in the way of people getting their items and would not move. Then they started getting confrontational with people who were obviously staring at them confused. The employees made no effort to shoo this woman away, who was also having a livid conversation on her phone as well as with one of the employees. Everyone had to reach around this person to get their items and it was very much making people uncomfortable due to the employee's confrontational behavior and aggressive conversation she was having with the Starbucks employee. If people had not already paid for their items, this random airport employee would have done wonders at chasing off customers. Thankfully she didn't park herself at the cash register and pull this stunt.
I was coming back from a trip and I went to this Starbucks in terminal C,one level up before going to downstairs to the baggage claim. I asked a girl to make a Iced matcha latte for me. I thought that the lady would order a large size for me but she didn't even ask me what size of it. Mistake happens,probably she wasn't having a good day,but they charge me more for the iced matcha latte even if it was there Mistake, and they act like they don't even care about me like it was nothing. I think that place can be better if they treat people kind,polite and be nice with them even if the person don't have a nice day.
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