Zaro's Family Bakery

You guys cookies are the best today was my first time trying a sandwich and please cook the bacon and eggs longer my bacon is pink and disgusting eggs taste weird please make food you would eat because you can see this bacon not cooked I got sick so I am very upset but again the cookies and desserts is everything.

Found what appeared to be a worm in my coffee. Woman working there accused me of putting it in myself. I didn't even ask for my money back. Disgusting and vile.

Quick service, polite, excellent cup of coffee. Decently priced as well. A good stop if you are passing through penn station

The bacon egg and cheese was bad. The roll tasted horrid. The coffee is so bitter with sugar and cream. Can’t taste the hazelnut🤮🤮. Worst money spent

A well-oiled machine at 7:25 in the morning. Pleasant and efficient service and, of course, the bagels are the best! One of the best things about Newark Penn Station.

Lisa from Zaro’s at Newark Penn Station was the sweetest, most genuine helpful person who I have encountered in a long time. I placed a coffee catering order with a request for immediate pick up rather than the 3 days, and she not only swiftly accommodated me but she helped guide me so in the future when I place orders I won’t run into the same issue again. The quality of the coffee was amazing and came with cups, milk, and utensils without me even having to ask. Due to her incredible service and kindness, I will use this location for all of my catering orders!!

Thomas always take good care of me!!! Thank you thomassss <3

Was asking for some napkins, the cashier was rude and racist, price was high, don’t go this place, there’s dinkin on the other side

PLEASE AVOID THIS EATERY!
The staff here is absolutely worst. Not only do they lack customer centricity, they are rude as hell. They are more interested in gossiping amongst themselves rather than attending to customers. You're better off going to Dunkin or Starbucks which are a few steps away.
If this chain really wants to retain or acquire customers it should look closely at who they hire and how they're trained.
*Feedback especially for staff at the counter at around 9:50 am on 8th of February.*

Atmosphere: 1

Food: 1

Service: 1

Over priced trash!!! I rather go to Dunkin Donuts or one of those small food carts on corners before this place. They have fresh donuts at least. This morning at 5am when you expect everything to be fresh, I was charged $10 for horrible coffee and hard bagels. Customer service was fine but never again would i spend money here.

Atmosphere: 1

Food: 1

Service: 4

Very disappointed this time around went to get a bagel with cream cheese and a croissant, there was someone ordering so I waited my turn then ordered the lady making the order was very rude and disrespectful made my order and put it at the end of the counter away from where you usually pick up and treated me like I was a beggar looking down on me because the lady after me was well dressed smh. The food tasted terrible like soap had to throw it away as I was already on a train. I have wasted $7.95 and I will never buy anything from there again

Atmosphere: 1

Food: 1

Service: 1

So I frequent Zaro’s and also recommend quite often. Two days ago I went to order a bagel and notice the worker Jackie wiped her self eat and with the same glove processed to pick up my bagel to service me next. So instead of calling her out. I went and spoke with the manager Lisa who was no help at all. I whispered “ could you just have her change her glove” she yells out loud huh you want her to change her gloves🙄Now I’m just pissed. So I said never mind. I ask her to change her gloves nicely she replied with a lil attitude & that was fine. Fast forward to today 12/13/24 I went as I do every morning I said hello she rolled her eyes and refused service me! SMH I guess if o would have called health department they could have handled it a lil better. So sad! You can’t mix body fluids working in the food industry!!!!!!!

Recommended dishes: Family Bagels

Been frequenting here for many many years, generally good but the bagels have been getting really small as of late! Also that lady working the bagel stand downstairs is very stingy with the cream cheese. Please adjust. The popcorn is great as always though.

Atmosphere: 4

Food: 3

Service: 4

Had a cold croissant for $5

Atmosphere: 4

Food: 4

Service: 3

I was hesitant to try this spot due to some negative reviews, but I’m so glad I took the chance. I was in NYC for the weekend and had the best croissant breakfast sandwich here, with both bacon and sausage. The croissant was baked to perfection—crispy yet flaky, with a delicate, wafer-like texture that was just right. Absolutely delicious! Looking forward to my next visit."

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery