I ordered a Cuban sandwich through GrubHub and not only was the sandwich terrible, they forgot one of the sodas. Never again!
Eduardo Varela
Excellent food, and better service and atmosphere. Congratulations on an excellent job.
Atmosphere: 5
Food: 4
Service: 5
Francisco Vidot
The quality of service on Monday and Thursday afternoons is excellent at El Fénix bakery. Thank you for the attention that the employees provide to the consumer in said establishment. Sincerely: Francisco Vidot.
Atmosphere: 5
Food: 5
Service: 5
Moe
Crew is friendly and always smiling. I love their coffee and cakes
Atmosphere: 4
Food: 5
Service: 4
Marcela Barrels are
Excellent service and what I suggest is to put tables inside instead of the long bar and that way it is more comfortable to be in.
Vegetarian options: There may be more vegetarian options and brown sugar too.
Wheelchair accessibility: Alright.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pudin de Pan, Galletas Cubanas, Papas Rellenas
Lisett Bonilla
On 10/02 in the morning I received the worst service possible. I asked the Cuban looking lady a question and she refused to answer. Next time better believe I’m calling management.
La señorita trabajando 10/02 de procedencia Cubana me atendió con muy mala gana. Zero por servicio al cliente.
Atmosphere: 4
Food: 4
Service: 1
VIVIANA ORTIZ
Food is fine but customer services is horrible. The lady the works there, is so rude. She sad is she was Cuban, very rude!!! The food is good but the customer service is the worst. The saddest thing is that many people complain and that lady continues working there even in the photos. The place is very clean and nice but I don't think people will come back, I won't go back there.
Kelly B
I almost didn’t come here because of the reviews but I’m glad I did. The employees behind the counter are so sweet, the establishment is clean, and the food is so good. A little pricey, but I ordered the croqueta preparada and it was delicious. They do leave in between ordering to start prepping your order before you pay, but I didn’t mind. I had a good experience.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cortadito, Ham and Cheese Croissant
Milko Mezarina
The small Cuban place right in front of the park makes it even better with delicious pastries coffee and and variety of cold drinks, friendly staff willing always to help in a very clean and quiet atmosphere .... even the chairs outside makes u feel like u want more croquetas, enjoy the day !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel w Butter, Snapple, Cortadito, Guava & Cheese Empanada, Ham and Cheese Sandwich, Cuban Sandwich, Palitroques, Marquesitas, Pastel Guava and Cheese, Una Empanada Dulce De Carne Uly Un Empanada Redondo De Guyaba Y Queso, Plain Eggs Sandwich, Empanadas, Brazo Gitano, Ham and Cheese Croissant
doris lopez
Very good I hate the Gubano coffee and even more so the weather is calm and stressful.
Bad customer service! Customer service is very bad!
Miguel Gonzalez
Wooo since they opened this place we always came to enjoy coffee and desserts, they took good care of us, but when the employees that you serve today died, they are the worst, they serve you with a bad temper, and the worst thing is that when I paid them I threw away the change and he turned around, as if it bothered him to serve customers, or as if someone was asking him a favor, I hope the owner of the establishment reads this comment, and not to mention the coffees he served us that there are no words to describe it , deplorable service
Service: 1
Dave G.
Bright and friendly atmosphere. You feel welcome. Good coffee.
Atmosphere: 5
Food: 5
Service: 5
Mar Espinal
The worst customer services ever. I came to buy a cake for someone birthday.From the GET GO the girl that works there tell me I CAN'T write anything on it without me asking her .When she start putting the cake in the box I asked HER can I SEE how it looks with tiny little sign HAPPY BIRTHDAY before u close the box and she was ignoring me like my MONEY don't have any value finally she let me see it.I told her can I GET THE BIGGER HAPPY BIRTHDAY SIGN I will pay extra if I need 2 and her answer was NO . The other girl asked her what happen ? Because she noticed something wasn't right but I couldn't hear what she said but I LEFT the cake right there at the counter. I WILL NEVER COME HERE AGAIN. Attitude like this a lot business go out of business . CUSTOMER SERVICES IS KEY for any business .
Atmosphere: 1
Food: 4
Mayra Iraheta
The coffee is delicious but don't even think about buying cake slices, they are super hard and old.
I ordered a Cuban sandwich through GrubHub and not only was the sandwich terrible, they forgot one of the sodas. Never again!
Excellent food, and better service and atmosphere. Congratulations on an excellent job.
Atmosphere: 5
Food: 4
Service: 5
The quality of service on Monday and Thursday afternoons is excellent at El Fénix bakery. Thank you for the attention that the employees provide to the consumer in said establishment. Sincerely: Francisco Vidot.
Atmosphere: 5
Food: 5
Service: 5
Crew is friendly and always smiling. I love their coffee and cakes
Atmosphere: 4
Food: 5
Service: 4
Excellent service and what I suggest is to put tables inside instead of the long bar and that way it is more comfortable to be in.
Vegetarian options: There may be more vegetarian options and brown sugar too.
Wheelchair accessibility: Alright.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pudin de Pan, Galletas Cubanas, Papas Rellenas
On 10/02 in the morning I received the worst service possible. I asked the Cuban looking lady a question and she refused to answer. Next time better believe I’m calling management.
La señorita trabajando 10/02 de procedencia Cubana me atendió con muy mala gana. Zero por servicio al cliente.
Atmosphere: 4
Food: 4
Service: 1
Food is fine but customer services is horrible. The lady the works there, is so rude. She sad is she was Cuban, very rude!!! The food is good but the customer service is the worst. The saddest thing is that many people complain and that lady continues working there even in the photos. The place is very clean and nice but I don't think people will come back, I won't go back there.
I almost didn’t come here because of the reviews but I’m glad I did. The employees behind the counter are so sweet, the establishment is clean, and the food is so good. A little pricey, but I ordered the croqueta preparada and it was delicious.
They do leave in between ordering to start prepping your order before you pay, but I didn’t mind. I had a good experience.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cortadito, Ham and Cheese Croissant
The small Cuban place right in front of the park makes it even better with delicious pastries coffee and and variety of cold drinks, friendly staff willing always to help in a very clean and quiet atmosphere .... even the chairs outside makes u feel like u want more croquetas, enjoy the day !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel w Butter, Snapple, Cortadito, Guava & Cheese Empanada, Ham and Cheese Sandwich, Cuban Sandwich, Palitroques, Marquesitas, Pastel Guava and Cheese, Una Empanada Dulce De Carne Uly Un Empanada Redondo De Guyaba Y Queso, Plain Eggs Sandwich, Empanadas, Brazo Gitano, Ham and Cheese Croissant
Very good
I hate the Gubano coffee and even more so the weather is calm and stressful.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad customer service! Customer service is very bad!
Wooo since they opened this place we always came to enjoy coffee and desserts, they took good care of us, but when the employees that you serve today died, they are the worst, they serve you with a bad temper, and the worst thing is that when I paid them I threw away the change and he turned around, as if it bothered him to serve customers, or as if someone was asking him a favor, I hope the owner of the establishment reads this comment, and not to mention the coffees he served us that there are no words to describe it , deplorable service
Service: 1
Bright and friendly atmosphere. You feel welcome. Good coffee.
Atmosphere: 5
Food: 5
Service: 5
The worst customer services ever. I came to buy a cake for someone birthday.From the GET GO the girl that works there tell me I CAN'T write anything on it without me asking her .When she start putting the cake in the box I asked HER can I SEE how it looks with tiny little sign HAPPY BIRTHDAY before u close the box and she was ignoring me like my MONEY don't have any value finally she let me see it.I told her can I GET THE BIGGER HAPPY BIRTHDAY SIGN I will pay extra if I need 2 and her answer was NO . The other girl asked her what happen ? Because she noticed something wasn't right but I couldn't hear what she said but I LEFT the cake right there at the counter. I WILL NEVER COME HERE AGAIN. Attitude like this a lot business go out of business . CUSTOMER SERVICES IS KEY for any business .
Atmosphere: 1
Food: 4
The coffee is delicious but don't even think about buying cake slices, they are super hard and old.
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