Interesting little place, but wasn’t wowed by anything. Was in the area and decided to check it out. The drinks were very basic and simple. The pastries were okay.
Atmosphere: 3
Food: 3
Service: 3
S P
Since when is ordering a latte means ice latte? We ordered 2 lattes and the female behind the counter rang it up as Ice Lattes. Unless specifically stated as Ice Latte, isn't it automatically Hot Latte? The guy who the made Latte was super nice unlike the female behind the counter. And the Lattes (hot) were delicious. If the owner/manager is reading this, the female behind the counter had an attitude as soon as she was ringing up our order. No hello no greeting just an attitude. It was obvious she was not happy. This was Sunday 9/22/24 around 1:30.
Food: 5
Service: 2
Chelsea K
Good bingsoo - huge portion
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Green Tea Shaved Ice, Strawberry Shaved Ice, Milk Shaved Ice with Red Bean, Earl Grey Shaved Ice
Alpsfe
This place is so filthy. Floor , tables, and chairs are dirty. Price went up high. Do some investment if you make money
Atmosphere: 1
Sun Moon
This place was once renowned for its soft snow bingsu until 4-5 years ago. However, it appears that the management may have changed after covid. The current service is unprofessional, the staff lacks maturity, and the cleanliness of the tables leaves much to be desired, as they are often dirty and sticky. Most notably, the quality of the bingsu has declined significantly.
Despite noticing these changes post-covid, I continued to visit out of loyalty. However, after my most recent experience, where I was served a watery, unappetizing milky liquid instead of the famous soft and fluffy milk shaved ice, I will no longer be returning. It is disappointing to see a once-acclaimed establishment fall to this level.
Atmosphere: 1
Food: 1
Service: 1
Soojung H
I guess the owner didn't pay attention to this place because he gave me the wrong hazelnut coffee even though I obviously ordered French vanilla to lessen the nerves of the South American woman working here.
Atmosphere: 1
Food: 1
Service: 1
G. Lee
Bing Sooners good The people were okishy nice The atmosphere was meh - very loud. It seemed dirty. Interim seemed old and the bathroom was dirty…. People said it’s broken with no sign.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Milk Shaved Ice with Red Bean
Janis C
DO NOT GET an iced vanilla latte from here. I got one to go, but they make the vanilla lattes with artificial powder in a blender and not vanilla syrup. It tastes more like a bad protein shake and has no taste of the espresso. Their americano/cold brew should be better, but the staff don’t seem like they know anything about making coffee.
Moana
One serving of milk shaved ice is huge! It's full of red beans and rice cakes~~~ The space is spacious and I want to go again.
Atmosphere: 5
Food: 5
Service: 5
judy ng
Rudest service ever. Didn’t even get to order because the staff were unbelievable. The place wasn’t busy and the two staff members were talking to each other not caring about our presence or doing anything. When we asked them if they were ready for us. The cashier did not even take our order and interrupted us while we were trying to say our order with “anything else” rudely.
I visited this store a few years ago and found both the shaved ice desserts and the environment to be fresh and quite good. However, this recent visit was very disappointing. The service quality has declined significantly, and the tables were sticky with dirty chairs,the wall paint was peeling, and there was urine on the bathroom floor. The chair I sat on was wobbly and seemed ready to break. Additionally, the shaved ice, which used to be reasonably priced, is now $25. Regrettably, I don't think I'll be returning to this place. Please tidy the place and clean it up.
Atmosphere: 1
Food: 4
Service: 3
R Garcia
Dessert is very good, just bad service. Girl cashier had an attitude and working with earpods. Got 2 of my orders wrong. Would come back if customer service was better.
Atmosphere: 5
Food: 5
Service: 1
Happy Katie
Best bingsoo place
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Strawberry Shaved Ice, Milk Shaved Ice with Red Bean
Karla Carvo
I recently visited mocha cafe and had an extremely disappointing experience. While the bubble tea itself was enjoyable, I was charged more than the listed price. The menu clearly stated that that it’s $4.50, but I was charged $6.50 at the register. I got a small too because apparently there was no other sizes.
Atmosphere: 1
Food: 1
Service: 1
YKS
Bingsoo here is really good but service not so good. All employees except for one are all busy staring into their cell phones. Also the restroom is really disgusting!
Interesting little place, but wasn’t wowed by anything. Was in the area and decided to check it out. The drinks were very basic and simple. The pastries were okay.
Atmosphere: 3
Food: 3
Service: 3
Since when is ordering a latte means ice latte? We ordered 2 lattes and the female behind the counter rang it up as Ice Lattes. Unless specifically stated as Ice Latte, isn't it automatically Hot Latte? The guy who the made Latte was super nice unlike the female behind the counter. And the Lattes (hot) were delicious. If the owner/manager is reading this, the female behind the counter had an attitude as soon as she was ringing up our order. No hello no greeting just an attitude. It was obvious she was not happy. This was Sunday 9/22/24 around 1:30.
Food: 5
Service: 2
Good bingsoo - huge portion
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Green Tea Shaved Ice, Strawberry Shaved Ice, Milk Shaved Ice with Red Bean, Earl Grey Shaved Ice
This place is so filthy. Floor , tables, and chairs are dirty. Price went up high. Do some investment if you make money
Atmosphere: 1
This place was once renowned for its soft snow bingsu until 4-5 years ago. However, it appears that the management may have changed after covid. The current service is unprofessional, the staff lacks maturity, and the cleanliness of the tables leaves much to be desired, as they are often dirty and sticky. Most notably, the quality of the bingsu has declined significantly.
Despite noticing these changes post-covid, I continued to visit out of loyalty. However, after my most recent experience, where I was served a watery, unappetizing milky liquid instead of the famous soft and fluffy milk shaved ice, I will no longer be returning. It is disappointing to see a once-acclaimed establishment fall to this level.
Atmosphere: 1
Food: 1
Service: 1
I guess the owner didn't pay attention to this place because he gave me the wrong hazelnut coffee even though I obviously ordered French vanilla to lessen the nerves of the South American woman working here.
Atmosphere: 1
Food: 1
Service: 1
Bing Sooners good
The people were okishy nice
The atmosphere was meh - very loud. It seemed dirty. Interim seemed old and the bathroom was dirty…. People said it’s broken with no sign.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Milk Shaved Ice with Red Bean
DO NOT GET an iced vanilla latte from here. I got one to go, but they make the vanilla lattes with artificial powder in a blender and not vanilla syrup. It tastes more like a bad protein shake and has no taste of the espresso. Their americano/cold brew should be better, but the staff don’t seem like they know anything about making coffee.
One serving of milk shaved ice is huge! It's full of red beans and rice cakes~~~ The space is spacious and I want to go again.
Atmosphere: 5
Food: 5
Service: 5
Rudest service ever. Didn’t even get to order because the staff were unbelievable. The place wasn’t busy and the two staff members were talking to each other not caring about our presence or doing anything. When we asked them if they were ready for us. The cashier did not even take our order and interrupted us while we were trying to say our order with “anything else” rudely.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I visited this store a few years ago and found both the shaved ice desserts and the environment to be fresh and quite good. However, this recent visit was very disappointing. The service quality has declined significantly, and the tables were sticky with dirty chairs,the wall paint was peeling, and there was urine on the bathroom floor. The chair I sat on was wobbly and seemed ready to break. Additionally, the shaved ice, which used to be reasonably priced, is now $25. Regrettably, I don't think I'll be returning to this place. Please tidy the place and clean it up.
Atmosphere: 1
Food: 4
Service: 3
Dessert is very good, just bad service. Girl cashier had an attitude and working with earpods. Got 2 of my orders wrong. Would come back if customer service was better.
Atmosphere: 5
Food: 5
Service: 1
Best bingsoo place
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Strawberry Shaved Ice, Milk Shaved Ice with Red Bean
I recently visited mocha cafe and had an extremely disappointing experience. While the bubble tea itself was enjoyable, I was charged more than the listed price. The menu clearly stated that that it’s $4.50, but I was charged $6.50 at the register. I got a small too because apparently there was no other sizes.
Atmosphere: 1
Food: 1
Service: 1
Bingsoo here is really good but service not so good. All employees except for one are all busy staring into their cell phones. Also the restroom
is really disgusting!
Atmosphere: 2
Food: 4
Service: 2
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