The crew can not even comunicare to take your order and at the end you get something different
Atmosphere: 2
Food: 5
Service: 2
Melanin Essence
Nothing was fresh not the coffee and or sandwich!
Atmosphere: 2
Food: 1
Service: 3
Ana Rosas
This dunkin location is my favorite in the area. The workers are always nice and welcoming and this is the only location that still carries my favorite flavor - pistachio.
Service: 5
Beatriz Capetillo
My best to go place
Sasha Loffreda
I’ve gave this Dunkin so many chances and I’m done. There’s a lot I can write but I’ll stick to whatever is at the top of my head…I usually go every morning and get my stuff myself, there’s an employee at the drive thru window with a horrible attitude. If you hate your job then find a new one. I’ve been served sandwiches with cold cheese on them, when brought to their attention, I’m told “you need to ask for your sandwich to be warm” like what?! It’s supposed to be a hot sandwich!!!! I’ve been served stale donuts on multiple occasions, watered down coffee, just yesterday I went through the drive through and got 2 coffees, a donut, and munchkins, got all the way home to realize I got no straws, had to go all the way back. Super inconvenient, you’re serving iced coffee, how do you forget to give a straw but make sure you want to hand over a receipt???
Anyways. Today was ridiculous, I ordered from uber eats, again 2 coffees and this time a coffee roll. They send me glazed donut. Like what??? How do you just pick something without calling the customer?
Passaic needs a decent Dunkin. The one down the street isn’t any better. I get it that it’s Dunkin and at the end of the day it’s fast food, but cmon. How long are ya’ll gonna keep messing up people orders or serving crap food.
Do better. People are spending their hard earned money, I promise they don’t want watered down coffee or stale donuts. They also want they ordered or at least to be notified if you’re out of stock on something!
Atmosphere: 1
Food: 1
Service: 1
Valeria Garcia
Horrible service. I entered at 2:30 PM and waited to order. Well, that wait turned into waiting for more than 10 minutes! Workers treated me as if I did not exist, and would ignore me while I waited at the front to order. I wouldn’t come here unless you want to wait around 20 minutes to just order and wait for your order.
Atmosphere: 2
Food: 2
Service: 1
Gabriel G.
Never open at 4:30 am like they say, came around 4:45 numerous times and not open, change service hours please….
ᗰᑌᖇᗩT
The service is very bad and the staff make the wrong coffee and when I go to correct it, they make it wrong again and they are very slow.
David Whitehead
Worst Dunkin I’ve visited. 5 staff all shouting to each other in Indian the whole time. The toilet had soiled paper across the floor. The drink order they gave me was incorrect. And I wonder about their EO employment option- if you don’t speak Indian do you get an interview?
I didn't know i ordered a cup of ice. I couldn't even move my straw
Jinette Sano
I ordered my food through delivery and they only gave my dasher 1 part of my order, then when i called the restaurant they did not answer the phone at all. I will not be ordering from here again and I do not recommend anyone else orders. God bless
Atmosphere: 1
Food: 4
Service: 1
Demonica
The worst customer service these ppl catch an attitude when you asked them to do your order a specific way . The worst
Helen Lo
I ordered a medium hot coffee and a small Oatmilk Iced Latte, which I got charged 9.14. I got my order and left. When I took a sip out of my Iced Latte , it was an Iced Coffee. I'm lactose so I immediately tasted the cream in it as well. I had to drive back to get the correct ICED LATTE I had initially ordered. The girl told me I got charged for an iced Coffee and asked I pay the difference FOR THEIR MISTAKE. On the app a medium hot coffee and a small OATMILK iced Latte is 9.14. So not only they gave me the incorrect drink, they charged me EXTRA. My first trip I gave her a $2 tip. I should have made her pay the difference from there. Get your receipt and check ur order before driving off. Next time I'll just ask for a refund. This was on September 11, @ 5:20ish pm
It's a dunkin. They're pretty quick though.
The crew can not even comunicare to take your order and at the end you get something different
Atmosphere: 2
Food: 5
Service: 2
Nothing was fresh not the coffee and or sandwich!
Atmosphere: 2
Food: 1
Service: 3
This dunkin location is my favorite in the area. The workers are always nice and welcoming and this is the only location that still carries my favorite flavor - pistachio.
Service: 5
My best to go place
I’ve gave this Dunkin so many chances and I’m done. There’s a lot I can write but I’ll stick to whatever is at the top of my head…I usually go every morning and get my stuff myself, there’s an employee at the drive thru window with a horrible attitude. If you hate your job then find a new one. I’ve been served sandwiches with cold cheese on them, when brought to their attention, I’m told “you need to ask for your sandwich to be warm” like what?! It’s supposed to be a hot sandwich!!!! I’ve been served stale donuts on multiple occasions, watered down coffee, just yesterday I went through the drive through and got 2 coffees, a donut, and munchkins, got all the way home to realize I got no straws, had to go all the way back. Super inconvenient, you’re serving iced coffee, how do you forget to give a straw but make sure you want to hand over a receipt???
Anyways. Today was ridiculous, I ordered from uber eats, again 2 coffees and this time a coffee roll. They send me glazed donut. Like what??? How do you just pick something without calling the customer?
Passaic needs a decent Dunkin. The one down the street isn’t any better. I get it that it’s Dunkin and at the end of the day it’s fast food, but cmon. How long are ya’ll gonna keep messing up people orders or serving crap food.
Do better. People are spending their hard earned money, I promise they don’t want watered down coffee or stale donuts. They also want they ordered or at least to be notified if you’re out of stock on something!
Atmosphere: 1
Food: 1
Service: 1
Horrible service. I entered at 2:30 PM and waited to order. Well, that wait turned into waiting for more than 10 minutes! Workers treated me as if I did not exist, and would ignore me while I waited at the front to order. I wouldn’t come here unless you want to wait around 20 minutes to just order and wait for your order.
Atmosphere: 2
Food: 2
Service: 1
Never open at 4:30 am like they say, came around 4:45 numerous times and not open, change service hours please….
The service is very bad and the staff make the wrong coffee and when I go to correct it, they make it wrong again and they are very slow.
Worst Dunkin I’ve visited. 5 staff all shouting to each other in Indian the whole time. The toilet had soiled paper across the floor. The drink order they gave me was incorrect. And I wonder about their EO employment option- if you don’t speak Indian do you get an interview?
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I didn't know i ordered a cup of ice. I couldn't even move my straw
I ordered my food through delivery and they only gave my dasher 1 part of my order, then when i called the restaurant they did not answer the phone at all. I will not be ordering from here again and I do not recommend anyone else orders. God bless
Atmosphere: 1
Food: 4
Service: 1
The worst customer service these ppl catch an attitude when you asked them to do your order a specific way . The worst
I ordered a medium hot coffee and a small Oatmilk Iced Latte, which I got charged 9.14. I got my order and left. When I took a sip out of my Iced Latte , it was an Iced Coffee. I'm lactose so I immediately tasted the cream in it as well. I had to drive back to get the correct ICED LATTE I had initially ordered. The girl told me I got charged for an iced Coffee and asked I pay the difference FOR THEIR MISTAKE. On the app a medium hot coffee and a small OATMILK iced Latte is 9.14. So not only they gave me the incorrect drink, they charged me EXTRA. My first trip I gave her a $2 tip. I should have made her pay the difference from there. Get your receipt and check ur order before driving off. Next time I'll just ask for a refund. This was on September 11, @ 5:20ish pm
Service: 1
Employees bud attitude
Service: 1
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