Starbucks

The Starbucks in Pompton Lakes NJ is pulling a new low, now if you place an order for a latte with oat milk where the drink also comes with whipped cream and topping, they exclude the whipped cream and crème brûlée topping. That’s totally unacceptable as I pay big money for these overpriced drinks. I won’t be returning anymore if this is the new norm, and I encourage others not to come here either anymore.

Atmosphere: 3

Food: 2

Service: 3

Expect long wait times inside or when on the drive through. Even simple drinks. Like 20 minutes...

Atmosphere: 2

Food: 3

Service: 1

great staff!

Grabbed my drink through the drive thru just now and the girl said nothing to me. Not a single word. I even said to have a good day and she ignored me. Unpleasant to say the least.

Service: 1

I ordered a drink and sat on the couch doing work in my computer for about 10 minutes. Next thing I know the biggest bug I’ve ever seen was crawling on my leg. I’m not exaggerating, over 6 inches and most likely a centipede. I will never be returning here!!!!!!! Disgusting!

Atmosphere: 1

Food: 1

Service: 1

My job put in an online order for pickup, 4 drinks. My refresher was totally wrong, no dragonfruit in my mango dragonfruit refresher and no espresso shot in my bosses drink. I walked over and told them my problem. Not a single word was spoken to me, not even an apology. One lady grabbed my cup and handed my issue off to someone else who promptly made a me a new one and unceremoniously handed it over. If you sell overpriced drinks, maybe hire overly friendly employees.

The baristas are mostly friendly, courteous and helpful but not all of them are nice.

Atmosphere: 4

Food: 4

Service: 4

We wanted to throw away one small paper bowl, a napkin and a toothpick and they wouldn't take our trash

Atmosphere: 1

Food: 1

Service: 1

Overall good.

Atmosphere: 4

Food: 4

Service: 4

This location is sooo slow, every time.

Atmosphere: 1

Food: 2

Service: 1

I went into this location to purchase several gift cards only a little while before closing time. The young man at the counter, Sebastian, was very patient and accommodating in making sure that every activation receipt was with the correct gift card in the envelopes. He has a great attitude and is definitely an asset to the store.

Service: 5

I order a pink drink with chocolate cold foam last night and the milk was bad it didn’t blend well and it didn’t taste good at I called and they gave a new one today but it was still the same issue can I get a refund ? Because this is ridiculous !!

Atmosphere: 4

Food: 4

Service: 4

You pay a lot and they don't even care about customer service, so I got my drink after 15 minutes of waiting.only foam

25 minutes to get a coffee, if you going to work leave home 1 hour early

Service: 1

Girl at the drive through around 11am was miserable. No hi, bye, smile. Nothing. I’m the kind of person to stop and ask how workers days are going and try to make them feel appreciated. Definitely going to Oakland Starbucks in the future.

Atmosphere: 1

Food: 5

Service: 1