Starbucks
45 Wanaque Avenue, Pompton Lakes Towne Square, Pompton Lakes
(973) 248-8260
Recent Reviews
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They asked me to leave the drive-through because I placed my order in the app. And it was too recent. They were no other cars in the line. The staff needs better training at this location.
Atmosphere: 1
Food: 3
Service: 1
Dreadful overcrowded place, I waited for my cup of coffee for over 30 minutes, I was ready to get out of there not that I will ever go there again.
Atmosphere: 1
Food: 2
Service: 1
The girl at the drive thru is extremely rude and needs to learn to say thank you to customers. I just went @ 8:36am on 8/4/24. She literally hands me my order and just walks away. I’ll never come back to a Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
This is one of my go to Starbucks when I'm in the area. They are very fast and friendly.
Atmosphere: 2
Food: 2
Service: 5
Had such a disgusting experience in this location…on behalf of my immigrant mother who was discriminated here the other day by a man named SEBASTIAN DO NOT COME HERE! He should NO LONGER BE ALLOWED TO SERVE CUSTOMERS. My mom pulls through the drive through, ordering some frozen drinks and some other items for my siblings and I, and then she had asked for napkins at the window. Mind you she may have been slightly hard to understand because she has a Spanish accent, but shes never had this problem at this location with any other employees besides this man. Anyways, as she asks for napkins he rolls his eyes and says “English?” While I’m RIGHT THERE, and so she repeats “Please Napkins” and he then proceeds to SLIP HIS FINGER INTO HER DRINK, DIRTY THE NAPKINS WITH WHIPPED CREAM, and THEN SLAM NAPKINS INTO HER HAND muttering something about our race under his breathe. After storming away leaving my mother confused and upset, a women named Anabelle (I believe from her name tag) came up to us and spoke to us in Spanish apologizing and handing us new napkins and offering to refund us. BE WARNED OF SEBASTIAN.
Hit or miss with this location. Whenever I order my regular pastries from here, they have an old taste. Like they’ve had them sitting around for weeks. I don’t do dairy, but somehow always end up with regular milk in my lattes. Staff not rude, but not the usual friendly faces you see in a Starbucks. Agreed with some other reviews, about not having the convenience of napkins at the napkin station. Mobile orders aren’t very timely. In need of serious attention to their food options. They’re all so terrible tasting here.
Atmosphere: 1
Food: 1
Service: 1
Iced Macha Latte…light ice, 2 scoops of macha…I saved you macha with only 2 scoops of…but this…????…
Atmosphere: 1
Food: 1
Service: 1
Today as I went into Starbucks for the first time in years I messed up my order however Ramsey helped me out the best way he could without making me feel bad and his service was 10 out of 10 he went above and beyond. I would recommend to go to this location they’re neat and clean and very respectful
Atmosphere: 4
Food: 5
Service: 5
the best starbucks, my go to forever. seb and ramsey are so kind and make the best drinks, 11/10 customer service. give seb and ramsey a raise !!
Atmosphere: 5
Food: 5
Service: 5
Great location.
Restaurantji Recommends
Great location. Not that busy. Wonderful staff. Delicious fast made drinks. One of my favorite Starbucks locations and I have been to many
Atmosphere: 5
Service: 5
Went in on Thursday at around 12 Pm. Right off the bat the staff was incredibly rude. I ordered a iced chai latte but with oatmilk instead of whole (for religious and health reasons i cannot have regular dairy milk), the cashier had even confirmed that it had been with oat instead of whole. When i go to get my drink i notice the label said "whole milk" so i nicely ask the worker to remake my drink with oat milk. Before remaking she rolls her eyes and turns to
her coworker as says "she wants me to remake her drink, it's literally just milk it's never that serious". Extremely unprofessional to say infront of a customer. After she remade it, she scoffed as she gave it back to me. I get that it was busy at that time, but you shouldn't get mad a me for YOU making my drink wrong.
Pretty awesome place, super friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Good service, personal was professional, and answered a quick question I had. The only thing was that it was a bit cold inside and during winter. Well, you know!Besides that, this Starbucks is a must for everyone in the Pompton Lakes area.
Atmosphere: 4
Food: 5
Service: 5
Always amazing every visit!
Atmosphere: 5
Food: 5
Service: 5
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