Panera Bread

510 Nassau Park Blvd, Princeton
(609) 514-1456

Recent Reviews

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Update: salad has bad greens in it, orange scone doesn’t have enough icing on top, Americana tastes like plain water. The staff at this location doesn’t know how to make anything right and have no sense of responsibility for the food they make. Please train the staff more rigorously and ensure quality in your food and services.

This place has deteriorated over time. It was the best when it first opened, the customer service and quality was food, the price, everything was good. Now it’s lacking in everything. There is no customer service, the quality of ingredients are bad, the quantity or the potion is small, the texture is mushy, salad is stale, price has gone up too. No more generous rewards or free pastry when a mistake is made. It’s just disappointing that it couldn’t keep up with the same standard as before. The staff definitely needs to be trained more.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Chips

Sabyasachi Chowdhury

Panera Bread was out of bread at 7PM Saturday

Atmosphere: 5

Food: 5

Service: 5

David Wallace

Furniture is past its prime. Chairs are lose and cushions worn out. Not comfotable.

Atmosphere: 1

Food: 5

Service: 5

Arun Gangula

Very rude staff

Atmosphere: 1

Food: 1

Service: 1

Daniel Johnson

Corporate greed. I ordered a chicken noodle soup for almost $10 and when i went up to pick it up I seriously thought i was being pranked. There was about 2 spoon fulls in the bowl, the bowl was barely and 8th filled with a few carrots, noodles, and chicken floating arround shallow broth. I really felt disrespected. I stood at the window debating whether or not to just let this slide then i reminded myself at the cost of it ao i had to go back and ask in a demanding tone "any way i can get a little more soup than this, i just paid nine dollars for it" and the lady gave me one more small spoon full. Another place that will gladly take your money and literally give you scraps in return. Food is tasty but over before you know it. Don't go to Panera if you're hungry and actually want a meal.

Atmosphere: 5

Food: 4

Service: 1

Oddme

In the past it was driver friendly place where employees did care to ensure a high level service for their delivery partners. This is not the case anymore different mangement and employees changed the game big time it became more volume based orders come in the their computers and go by the list. Folks if your paying extra money for delivery just be cautious may be delayed.
Other stores have system in placed to ensure fast services for delivery these folks are there for a paycheck not customer service.

Service: 1

anqelita

Thank you Panera bread for the liquid diarrhea

Food: 1

matt sol

HORRIBLE CUSTOMER SERVICE, if you are OK with getting insulted by ignorant employees go to this location. I had my 5 years old son who asked for a smoothie , I ordered though the kiosk and went to pick up window, I found the smoothie cup ready with no name or receipt on it, just the cup I asked the guy ( was in a pink shirt today 11/23 at 2:40pm who RUDLY said “ I HAVE NO IDEA NOT MY PROBLEM” and walked away then grabbed the receipt and throw on top of the cup, I took the cup like ( only because it was ordered for a child, otherwise I would’ve left and contacted the customer service) then went to the front cashier asked for a manager to complaint about the NASTY SERVICE, the cashier came back stating I have to wait because the manager said is busy, I waited only to get this LIAR GIRL reaching out to me to hear my complaint then cut me off stating she was standing next to the this rude guy and SHE CLEARLY heard him saying “ hold on one second I will look into it” !! WHAT A LIAR WHO YOU THINK YOU ARE TALKING TO A DEAF LIAR YOU ARE WAY WORSE THAN THAT NASTY EMPLOYEE , then she did not even apologize or anything ALL this liar girl said was this guy is one of the managers! WOW LIAR LIKE IF I CARE , NOW I AM REPORTING YOU AND HIM FOR TREATING CUSTOMERS BAD INSULTING THEM AND LYING WHOEVER HIRED ANY OF YOU MANAGERS IS TOTALLY MISSED YOU! I AM DEFINITELY REACHING REACHING OUT TO CORPORATE! LIAR

Atmosphere: 1

Service: 1

Monu

In the past it was driver friendly place where employees did care to ensure a high level service for their delivery partners. This is not the case anymore different mangement and employees changed the game big time it became more volume based orders come in the their computers and go by the list. Folks if your paying extra money for delivery just be cautious may be delayed.
Other stores have system in placed to ensure fast services for delivery these folks are there for a paycheck not customer service.

Service: 1

Esme A Holligan

Panera is a favorite and my first visit to this location. From the first greeting to getting my meal it was a great experience. Thank you team! Even got extra almonds on my Almond Pastry!

Vegetarian options: The Mediterranean Hummus Salad is extremely tasty and filling.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Croissant

Mitchell Kramer

This isn’t the first time I have eaten at this location. The experience is always just so so . In the summer when there was no air conditioning there wasn’t any apologies or offers of beverages. The food presentation wasn’t up to par and other locations seem to do a better job. Yesterday experience wasn’t again so so. The only person at the register makes sure never to establish eye contact on purpose so you use the kiosk or better yet your phone. I placed two orders. The chicken rice soup was watery with little chicken or rice. The sandwich had a topping I specifically requested not be on it. When I brought it back and indicated the error all 3 employees looked at me with distain. I controlled myself and suggested that if they could correct the people I’d be at my table having my watery soup. Did they bring it over to me with an apology ? No why would they? There is no sense of supervision or customer concern. Suggestion…. Eat at home.

Atmosphere: 4

Food: 2

Service: 3

Claire Lai

IG: zzz191126

Jc

Good space to study

Atmosphere: 5

Food: 5

Service: 4

Shishir Rathi

I tried light roast coffee with half & half milk which is good to me.

Jim Llewellyn

Friendly staff, every possible way to order, clean and nice location

Atmosphere: 3

Food: 3

Service: 4

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