Palermo Custom Cakes & Bakery

Working with Palermo was the best decision I made for my baby shower! They were attentive to detail (Leigh Ann was the best!) and we absolutely loved their cake tasting process, as well as the final product that was delivered that day. Will use them again!

Was craving Italian pastries so decided to stop by and try it. Very nice place and visually everything looks stunning but for my opinion, their desserts are too sweet the taste overall would have been a 7 if it wasn’t to sweet that it overpowered the taste with the sugar

Atmosphere: 5

Food: 3

Service: 5

The cake that Palermo’s bakery made for our wedding day was absolutely breathtaking. They were able to keep our Halloween theme and did exactly what we asked for. They are very talented at baking and decorating. The blueberry cheesecake-flavored cake was unbelievably delicious. We will definitely be coming back to Palermo’s.

Dietary restrictions: They were very accommodating regarding allergies.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wedding Cake

**UPDATE as of August 24**
My mother who purchased this cake reached out to you, the owner/manager since you mentioned you wanted to discuss this further well it took you several days to respond to an email only to say that the pictures don’t indicate that the cake was inedible? My mother and I have told you how it tasted, my poor father who we got the birthday cake for said it was horrible. Also, that wasn’t the only complaint we had if you scroll down and read my review below and the emails my mother sent to you. The attitude in the response you sent to my mother through email (Totally different than the PUBLIC response to me about how sorry you were and wanted to discuss the situation and make me happy anyway you can, well then if you want to make me happy give my mother her refund and stop giving us a hard time) was an awful response… $45 for a dry, tasteless birthday cake with sloppy handwriting that was left in an open box that was too small for it! , this shows obviously no care to try to please extremely dissatisfied customers in the hopes of them maybe giving your place a second try or recommending your place to their friends or family members. If you decide to change your mind about refunding us the money we deserve back you can email my mother I know you have her email address in which she sent the same picture of the cake I left with my review.

*My original review*
Ordered a birthday cake for my father from this place since our regular bakery was closed for vacation so I decided to try this place. Bad choice.

Had trouble getting into the one way parking lot since people were using it to exit. Only 2 handicapped spaces and the parking lot is located nowhere close to where the entrance is making it extremely difficult for my handicapped mother to walk to and then have to walk down and then back up the “slope”.

We asked to look at the cake which was shown to us where the cake was placed to where they had it placed up so high we couldn’t really see it and in an open box after we looked at the cake the workers walked away, I figured they were going to close the box but they didn’t and walked away when I picked the box up which was left taped in place OPEN because it was in a box too small for it and who knows how long it was left open like that in a refrigerator not properly covered… yuck! And the box wasn’t even put in a bag so I had to worry about dropping it.

I then get the cake home to look at it and the writing looked awful, it was sloppy, the color was running and the words were crooked as you can clearly see in the pic I took especially my father’s name! this was very upsetting. The cake was dry and tasteless ,was mostly the yellow cake and icing with very little what I don’t consider but what should have been cannoli filling and the icing has been falling off the sides of the cake since I got it. I was so upset and embarrassed to show this to my father and had NO time to get a replacement unfortunately. No wonder they wanted to be paid in full when the order was made.

If I didn’t have to rush home on an extremely hot day I definitely would’ve asked to see the cake closer before leaving but I wasn’t expecting to be further disappointed after getting the cake home even after the parking and open box situation.

Will never go here again and for obvious reasons don’t recommend. Now I need to get a replacement cake to make up for this one once my regular bakery reopens.

How you can give your customers a cake for someone’s birthday in this condition is horrible.

Parking: Parking is awful, people don’t pay attention to the one way sign making it difficult to get into the lot also parking lot is nowhere close to entrance making it difficult for handicapped people (like my mother) who have trouble walking.

Food: 1

Service: 1

Simply put, Palermo Bakery Custom Cake Department’s Cakes are Awesomely Delicious, Beautiful, and Superb! Thanks for SO MANY YEARS of RELIABLE Products and Services!
Love,
Reverend Theresa Ora Wyatt, JD
Churchill Baptist Church of CHRIST, Inc.
Harlem, New York, NY

Atmosphere: 5

Food: 5

Service: 5

I upgraded the sheet cake included in the venue package for my daughter's quinceanera party to a 3-tier cake, and it was absolutely worth it. The cake was beautiful and delicious. The bakery provided excellent communication and customer service throughout the process. Before placing the order, we received a delightful sample box with various flavors to help us make our selection. I'm a very happy and satisfied customer. Thanks Palermo Bakery:)

From the moment we started tasting the different varieties of cake offerings we knew our cake would be amazing. Our daughter chose a 3 tier Vanilla cake with custard and strawberries for her Sweet 16 cake. Everyone raved how absolutely beautifully decorated and delicious it was. We couldn’t be happier. Thank you so much!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

We got our wedding cake here. Simply a stunning cake. The website to customize your cake was incredibly easy to use, with lots of great options. It was difficult to choose a cake flavor because all of them were delicious!

Food: 5

Recommended dishes: Wedding Cake

I ordered a Palermo’s Bakery wedding Cake for my New Jersey December 2023 wedding and tasting that cake with my husband was truly a slice of heaven! Not only did our cake look beautiful but it tasted delicious which I was honestly not expecting! I thought we3dding cakes just all looked beautiful, I didn’t realize they could taste this good! We had a vanilla cake with vanilla frosting and CANOLLI cream filling which was AMAZING! I honestly still crave it to this day! We added our own little doggie figurines to our cake, and it looked perfect when displayed at our wedding! We skipped the cake tasting because we ran out of time but honestly, we didn’t need it! Palermo’s delivered a PERFECT wedding cake for us, and it exceeded our expectations the day of our wedding! I 100% recommend you utilize Palermo’s Bakery for your Wedding Cake and honestly any of your other cake needs for your special events!

Our wedding cake was from Palermo's through arrangements at The View on the Hudson. The process to order was smooth. We loved the take home cake tasting they offered- fun to try all different flavors. And the cake turned out delicious- strawberry short cake and red velvet. Thank you Palermo!

Food: 5

Not only was the cake absolutely delicious it came out beautiful. The process was so easy. I was able to do everything online. Had it delivered right to the venue. Couldn’t be happier. This isn’t the first time we’ve used them. Every cake has been amazing!

Think this will be the last time i order cake from Palermo. Don’t know what it is. But in the 13+ plus years I’ve ordered cake from them I’ve never had issues. But these last two cakes Ive ordered, have let me know maybe I should just find a new bakery. They were once great when they had the other location open. Their customer service also has went to 💩.

Found a hair in my guava pastry :(

A totally recommended delight

Our venue, the Bradford Estate, partnered with Palermo Bakery for our wedding cake. The cake was absolutely stunning and more importantly - absolutely DELICIOUS!