Went in for their icecream softie. Turns out it's a big glass of icecream smoothie which is very thick to sip through a straw and too runny to eat with a spoon. We asked for a straw or spoon when we got our order and the employee there casually mentioned they don't have either and handed us a fork for the slurpie, walked out with a cup of crushed icecream and had to request a restaurant nearby for a spoon so my toddler could eat her icecream slurp. Never going back there again.
Daanish Chawala
I thought the cookies were great. Soft, chewy, warm. Got the chocolate chip and the chocolate peanut butter
Kurt Wilson
I came in on a Friday afternoon just craving a cookie. I never had cookie connect before but I really recommend it. It’s a dang ol good cookie hearty soft cookie cool combinations. Cinnamon roll cookie, good very good. I really have to say there the one worker very hospitable doing everything all at once. Wanted to shoutout hard working kid, with black shaggy hair. Have not seen emo in long time. Good job he really multitasking efficiently in the food industry.
Kimberly Tuano
Always enjoyed the cookies here - i get it theyre quite sweet but i enjoy them nevertheless! My go-to is the capt crunch because i enjoy the combination of soft and crunchy on this one. This visit (8/8/25), i was able to try their new special flavors, which was oatmeal cream pie and neopolitan hot fudge - they were soo good!
cookies were packaged nicely in a cute box which were sturdy and held up through the whole drive home. Also got lucky finding a parking spot which could be difficult in their Ridgewood location. Staff was pleasant but the place was a bit lifeless. It was somewhat dim too since a lot of the lights, including their neon signage, were either turned off or not working. Being a dessert place, it wouldve been nice if it also offered a “happier” feel than a gloomy one. At least the cookies definitely made me happy! lol
Lauren Walker
Place was dark, dirty walls, HOT. The person working could not have been less helpful and seemed pissed off anyone walked in (we were the only ones in the place). Had to ask twice for her to explain the cereal shake ordering process. Cookie was meh, nothing special and stale around the edges. First and last visit
Devin _
This is by far the worst cookie connect you can go to and I’ve been to two other locations already. The workers somehow find themselves to be consistently awful and rarely ever know what cookies they have or what they’re doing. Today I go in for a cookie that’s posted all over their social media and is on their website and the lady says she’s never heard of it😂what a joke never worth the trip.
cherish edmonds
Has roaches and very unfriendly staff
Alexandru Popa
Great staff , very professional and kind ...Ashley and Ishaan made my day
Priscilla Chu
im not a huge fan of cookies as a dessert category but carly and ashley hooked me up with some and lemme tell you…they were scrumpdiliumptious. perhaps they tasted so good because ashley and carly were super nice despite being super tired at close but i think cookies might’ve just gone up my list of preferred dessert options :)
I consistently have a phenomenal experience at this store. It’s always a pleasure to stop by, and I am especially grateful for the outstanding service provided by Ash and Leila. They treated my daughter and husband with such kindness and attention, making us feel incredibly welcome. Both are personable, approachable, and go above and beyond to ensure a memorable visit. Having visited many locations, I can confidently say this is the best one yet. Their exceptional customer service truly sets this store apart, and I’ll continue to return because of Them
gariermanuel 315
My experience here could not be any worse, I tried paying cash, I paid $40 dollars cash and the guy didn’t even process my order and put the money on his pants. I never got my change, they thought we didn’t notice and wanted us to leave, the guy process to give me $10 when I knew my change was more than that. This place is a scam and should be closed, please I’m beginning you don’t come here don’t support this people they are horrible people, never have I had such a bad experience in my life
go go
this happened a while ago but i wanted to mention how nice the manager (at least i think he was) was when my bf and i went here. we really loved the reeses limited cookie that they had a while back and so we bought a bunch and the guy helping us was very helpful and kind to us! thank you again i still remember your kindness at this location :)
Adriana l
Very disappointed the place was filthy dirty and the floors looked liked they have never been mopped. The health department needs to pay them a visit
The worst.
Went in for their icecream softie. Turns out it's a big glass of icecream smoothie which is very thick to sip through a straw and too runny to eat with a spoon. We asked for a straw or spoon when we got our order and the employee there casually mentioned they don't have either and handed us a fork for the slurpie, walked out with a cup of crushed icecream and had to request a restaurant nearby for a spoon so my toddler could eat her icecream slurp. Never going back there again.
I thought the cookies were great. Soft, chewy, warm. Got the chocolate chip and the chocolate peanut butter
I came in on a Friday afternoon just craving a cookie. I never had cookie connect before but I really recommend it. It’s a dang ol good cookie hearty soft cookie cool combinations. Cinnamon roll cookie, good very good. I really have to say there the one worker very hospitable doing everything all at once. Wanted to shoutout hard working kid, with black shaggy hair. Have not seen emo in long time. Good job he really multitasking efficiently in the food industry.
Always enjoyed the cookies here - i get it theyre quite sweet but i enjoy them nevertheless! My go-to is the capt crunch because i enjoy the combination of soft and crunchy on this one. This visit (8/8/25), i was able to try their new special flavors, which was oatmeal cream pie and neopolitan hot fudge - they were soo good!
cookies were packaged nicely in a cute box which were sturdy and held up through the whole drive home. Also got lucky finding a parking spot which could be difficult in their Ridgewood location. Staff was pleasant but the place was a bit lifeless. It was somewhat dim too since a lot of the lights, including their neon signage, were either turned off or not working. Being a dessert place, it wouldve been nice if it also offered a “happier” feel than a gloomy one. At least the cookies definitely made me happy! lol
Place was dark, dirty walls, HOT. The person working could not have been less helpful and seemed pissed off anyone walked in (we were the only ones in the place). Had to ask twice for her to explain the cereal shake ordering process. Cookie was meh, nothing special and stale around the edges. First and last visit
This is by far the worst cookie connect you can go to and I’ve been to two other locations already. The workers somehow find themselves to be consistently awful and rarely ever know what cookies they have or what they’re doing. Today I go in for a cookie that’s posted all over their social media and is on their website and the lady says she’s never heard of it😂what a joke never worth the trip.
Has roaches and very unfriendly staff
Great staff , very professional and kind ...Ashley and Ishaan made my day
im not a huge fan of cookies as a dessert category but carly and ashley hooked me up with some and lemme tell you…they were scrumpdiliumptious. perhaps they tasted so good because ashley and carly were super nice despite being super tired at close but i think cookies might’ve just gone up my list of preferred dessert options :)
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Amazing cookies
I consistently have a phenomenal experience at this store. It’s always a pleasure to stop by, and I am especially grateful for the outstanding service provided by Ash and Leila. They treated my daughter and husband with such kindness and attention, making us feel incredibly welcome. Both are personable, approachable, and go above and beyond to ensure a memorable visit. Having visited many locations, I can confidently say this is the best one yet. Their exceptional customer service truly sets this store apart, and I’ll continue to return because of Them
My experience here could not be any worse, I tried paying cash, I paid $40 dollars cash and the guy didn’t even process my order and put the money on his pants. I never got my change, they thought we didn’t notice and wanted us to leave, the guy process to give me $10 when I knew my change was more than that. This place is a scam and should be closed, please I’m beginning you don’t come here don’t support this people they are horrible people, never have I had such a bad experience in my life
this happened a while ago but i wanted to mention how nice the manager (at least i think he was) was when my bf and i went here. we really loved the reeses limited cookie that they had a while back and so we bought a bunch and the guy helping us was very helpful and kind to us! thank you again i still remember your kindness at this location :)
Very disappointed the place was filthy dirty and the floors looked liked they have never been mopped. The health department needs to pay them a visit
Atmosphere: 1
Food: 3
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