Drove over 40 minutes to get to this location since they said they were open until 10pm. I am not usually someone to frequent a buisness right before close, but due to a request from a chronically ill family member, I was desperate to aquire a sandwich for them. I arrived at 9:57 to a locked door, and employee who refused to serve me even though posted hours say 10pm on the door.I went back to my car and called the store. The employee I spoke with said that they close at 9:56 and they could not help me. When I asked for the manger/owners contact I was left on an open line and she continued to ignore me and not respond.All of their sandwich ingredients were still out and there was no reason but straight laziness to not serve me. Unfortunately, due to the complete lack of customer service, I had to return to the hospital to tell my loved one they couldn't have their favorite meal.Thanks.
Atmosphere: 1
Food: 1
Service: 1
S A
I never go to Subway, the service is terrible ?
V. HOOD
This place has the laziest employees ever. They never open on time. They have a sign on the front displaying new business hours opening at 8 am for breakfast, I go to the door the man inside refused to open the door. Not the first time either. When they used to "open" at 9am they really opened at 10.
Azul Aguirre
The people working are actually nice , unfortunately they’re understaffed and whenever there’s more than 2 people it’s a long wait .
Mike H.
Worker made us wait while texting on his phone at approx 4pm on Monday 1/2/23. Then, refused to accept a valid coupon. Therefore I took my business elsewhere.
Pete Sanchez
Was good but a lil slow with the service. Plus it's gotten expensive compare to what you oi get.
David Chukwuemeka
The Indian lady in the store is so nice and very patient with another lady I saw in the store too.. thanks for the good service
Antonio
Horrible staff went to eat at 9:15pm today and girl made me get up after I sat down to eat saying we close dine in at 8pm because she had cleaned. I had to eat outside standing up as I went on a motorcycle and couldn’t take my sandwich home. Never again spending my money here. If you close at 10:00pm then enforce it
Cathy Tecpanecatl (Cat)
some of the employees are kinda ignorant and clueless on how to make a sandwich right, ordered an oven roasted chicken and they gave me something else that didn’t even tasted like chicken, just burnt and rubbery. i asked them about it and they laughed it off, kinda pathetic of them. why hire people when they don’t know how to make a proper sandwich. made me think twice about this place, it never really happened to me, only once before but this is the second time and im thinking about just not coming here in general anymore.
uglycxt
some of the employees are kinda ignorant and clueless on how to make a sandwich right, ordered an oven roasted chicken and they gave me something else that didn’t even tasted like chicken, just burnt and rubbery. i asked them about it and they laughed it off, kinda pathetic of them. why hire people when they don’t know how to make a proper sandwich. made me think twice about this place, it never really happened to me, only once before but this is the second time and im thinking about just not coming here in general anymore.
My wife and I ordered sandwiches at subway Roselle chestnut st back in November and my sandwich was not made correctly. I returned to the store with the incorrect sandwich I was told by the cashier that I could have my sandwich remade or get a credit for future use, I choose a credit which was written on the receipt because I traveled all the way back to the store from Union. I returned to the store to redeem my credit and was told by the store owner that he would not honor the store credit because it wasn't their policy to have it written on the receipt as if I knew or was involved in setting up the policy. I could have left with the sandwich I paid for back in November, I decided to give it back and get a refund for the other two sandwiches I had purchased and leave the store. I would never patronize the subway in Roselle.
Robert O.
My wife and I ordered sandwiches at this subway Roselle back in November and my sandwich was not made correctly. I returned to the store with the incorrect sandwich I was told by the cashier that I could have my sandwich remade or get a credit for future use. I returned to the store to redeem my credit and was told by the store owner that he would not honor the store credit because it wasn't their policy as if I knew or was involved in setting up the policy. I could have left with the sandwich I paid for back in November, I decided to give it back and get a refund for the other two sandwiches I had purchased and leave the store.
Mark Ludas
Today, I had a yen for Subway. Not for Wawa, or QuickCheck, but Subway. I hadn't been in years. Since going vegan, I go to such places very rarely, but especially subway. I remember when I was vegetarian, I used to go all the time and get a sub made with egg patty for protein, plus spinach, red onions, and BBQ sauce. Fantastic. Warm memories.I had hoped that, in 2021, I might be able to walk in and find a vegan protein option on the menu, but alas, it was not to be. But I ordered myself a veggie sub, with spinach, sweet peppers, banana peppers, red onions, tomatoes, and oil and vinegar on a toasted footlong Italian, with DP to drink.I'd planned to take my order to go, but looking outside, I saw that a giant thunderstorm was billowing water like there was no tomorrow. So I plunked down and dug into the target of my yearning.And it did not disappoint. I enjoyed eating this fresh, crunchy sub and watching the storm come and go.The only downer was that there was no one to way "thank you" to as I left.I know that Subway has had trouble building business in the last many years. "Fast casual" has affected the food industry in various ways. Perhaps if they can make a few changes, they can appeal to larger, fresher audiences again. Here are some ideas I have: vegan options, green messaging, get rid of the yellow color scheme (it's too 80s/90s), have cooler music, offer nitro iced coffee in one of those beverage tanks (which most people have without milk), switch to paper bags instead of plastic. Just a few thoughts.I guess something about subway still works, seeing as I developed a craving for it so many years later, and I'm glad I listened.
cyn
Went in to order a sandwich platter the Indian lady was so nice and helpful great customer service ??
Clutch Xhavier23
There was this Indian lady at this subway who was touching everything and didn’t want to change her gloves me and my brother got furious because our mother is very sick and we go to see her sometimes we can’t risk that so as she was changing her gloves she was being sarcastic and rude saying if I can’t touch that I can’t touch anything and she lied and said she didn’t touch it when I saw her hold the mirror to talk to another employee and me and my brother didn’t get the sandwich because of covid we just said bye and left and as we left she made a comment saying we don’t want such people here.
Drove over 40 minutes to get to this location since they said they were open until 10pm. I am not usually someone to frequent a buisness right before close, but due to a request from a chronically ill family member, I was desperate to aquire a sandwich for them. I arrived at 9:57 to a locked door, and employee who refused to serve me even though posted hours say 10pm on the door.I went back to my car and called the store. The employee I spoke with said that they close at 9:56 and they could not help me. When I asked for the manger/owners contact I was left on an open line and she continued to ignore me and not respond.All of their sandwich ingredients were still out and there was no reason but straight laziness to not serve me. Unfortunately, due to the complete lack of customer service, I had to return to the hospital to tell my loved one they couldn't have their favorite meal.Thanks.
Atmosphere: 1
Food: 1
Service: 1
I never go to Subway, the service is terrible ?
This place has the laziest employees ever. They never open on time. They have a sign on the front displaying new business hours opening at 8 am for breakfast, I go to the door the man inside refused to open the door. Not the first time either. When they used to "open" at 9am they really opened at 10.
The people working are actually nice , unfortunately they’re understaffed and whenever there’s more than 2 people it’s a long wait .
Worker made us wait while texting on his phone at approx 4pm on Monday 1/2/23. Then, refused to accept a valid coupon. Therefore I took my business elsewhere.
Was good but a lil slow with the service. Plus it's gotten expensive compare to what you oi get.
The Indian lady in the store is so nice and very patient with another lady I saw in the store too.. thanks for the good service
Horrible staff went to eat at 9:15pm today and girl made me get up after I sat down to eat saying we close dine in at 8pm because she had cleaned. I had to eat outside standing up as I went on a motorcycle and couldn’t take my sandwich home. Never again spending my money here. If you close at 10:00pm then enforce it
some of the employees are kinda ignorant and clueless on how to make a sandwich right, ordered an oven roasted chicken and they gave me something else that didn’t even tasted like chicken, just burnt and rubbery. i asked them about it and they laughed it off, kinda pathetic of them. why hire people when they don’t know how to make a proper sandwich. made me think twice about this place, it never really happened to me, only once before but this is the second time and im thinking about just not coming here in general anymore.
some of the employees are kinda ignorant and clueless on how to make a sandwich right, ordered an oven roasted chicken and they gave me something else that didn’t even tasted like chicken, just burnt and rubbery. i asked them about it and they laughed it off, kinda pathetic of them. why hire people when they don’t know how to make a proper sandwich. made me think twice about this place, it never really happened to me, only once before but this is the second time and im thinking about just not coming here in general anymore.
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My wife and I ordered sandwiches at subway Roselle chestnut st back in November and my sandwich was not made correctly. I returned to the store with the incorrect sandwich I was told by the cashier that I could have my sandwich remade or get a credit for future use, I choose a credit which was written on the receipt because I traveled all the way back to the store from Union. I returned to the store to redeem my credit and was told by the store owner that he would not honor the store credit because it wasn't their policy to have it written on the receipt as if I knew or was involved in setting up the policy. I could have left with the sandwich I paid for back in November, I decided to give it back and get a refund for the other two sandwiches I had purchased and leave the store. I would never patronize the subway in Roselle.
My wife and I ordered sandwiches at this subway Roselle back in November and my sandwich was not made correctly. I returned to the store with the incorrect sandwich I was told by the cashier that I could have my sandwich remade or get a credit for future use. I returned to the store to redeem my credit and was told by the store owner that he would not honor the store credit because it wasn't their policy as if I knew or was involved in setting up the policy. I could have left with the sandwich I paid for back in November, I decided to give it back and get a refund for the other two sandwiches I had purchased and leave the store.
Today, I had a yen for Subway. Not for Wawa, or QuickCheck, but Subway. I hadn't been in years. Since going vegan, I go to such places very rarely, but especially subway. I remember when I was vegetarian, I used to go all the time and get a sub made with egg patty for protein, plus spinach, red onions, and BBQ sauce. Fantastic. Warm memories.I had hoped that, in 2021, I might be able to walk in and find a vegan protein option on the menu, but alas, it was not to be. But I ordered myself a veggie sub, with spinach, sweet peppers, banana peppers, red onions, tomatoes, and oil and vinegar on a toasted footlong Italian, with DP to drink.I'd planned to take my order to go, but looking outside, I saw that a giant thunderstorm was billowing water like there was no tomorrow. So I plunked down and dug into the target of my yearning.And it did not disappoint. I enjoyed eating this fresh, crunchy sub and watching the storm come and go.The only downer was that there was no one to way "thank you" to as I left.I know that Subway has had trouble building business in the last many years. "Fast casual" has affected the food industry in various ways. Perhaps if they can make a few changes, they can appeal to larger, fresher audiences again. Here are some ideas I have: vegan options, green messaging, get rid of the yellow color scheme (it's too 80s/90s), have cooler music, offer nitro iced coffee in one of those beverage tanks (which most people have without milk), switch to paper bags instead of plastic. Just a few thoughts.I guess something about subway still works, seeing as I developed a craving for it so many years later, and I'm glad I listened.
Went in to order a sandwich platter the Indian lady was so nice and helpful great customer service ??
There was this Indian lady at this subway who was touching everything and didn’t want to change her gloves me and my brother got furious because our mother is very sick and we go to see her sometimes we can’t risk that so as she was changing her gloves she was being sarcastic and rude saying if I can’t touch that I can’t touch anything and she lied and said she didn’t touch it when I saw her hold the mirror to talk to another employee and me and my brother didn’t get the sandwich because of covid we just said bye and left and as we left she made a comment saying we don’t want such people here.