Bad attention from the cashier, bad vocabulary towards the customer, little tact. The manager was informed of the summons but it was not productive. Personnel with emotional intelligence are required to serve customers at that point of Burger
Atmosphere: 2
Food: 4
Service: 1
Andrew Barcia
I stopped to get lunch at this location and when picking my food up at the drive in a was greeted by a very rude young lady. I asked her for ketchup and she said it was in the bag. When I returned to work to eat, the sandwich was cold and there wasn’t any ketchup in the bag as I requested. I work less than 10-mins from the store. So after I realized there was no ketchup in the bag, sandwich was cold The soda was half filled and flat. I called to speak to our manager and they also were terrible. Did not even say I’m sorry or what can I do to make it better no concern what so ever. This was the manager herself! Terrible service terrible food. I will not be visiting this location again. all I can say is people beware!!!!
Versa Scents
Dear Manager, I am writing to address an incident that occurred during our recent visit to Burger King. The behavior exhibited by Dayrin, who I believe was the manager on duty, was very concerning to us. The experience we had was unacceptable due to the rudeness, rushing of our service, and slamming of the door in our faces before we could even ask for sauce. We had to knock on the window to get her attention, and when she finally came over, she yelled at us for knocking on the window. When we requested sauces, she laughed at us and made fun of our accent. This experience was not only embarrassing, but also offensive as she mocked our cultural accent and displayed aggressive behavior. We would appreciate it if you could address this issue and ensure that all customers are treated with respect and professionalism. Thank you for your attention to this matter.
Service: 1
Erica Lindsey
Jimmy was the absolute best. To be honest at 12:15am on a Sunday morning I’m not expecting a friendly person to take my order. But jimmy was the kindest soul, it was so refreshing to hear from a genuine human taking my order and being patient and understanding. He made me want to come back to this Burger King solely because of him.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal, Onion Rings
Bishop Make It Knock
The manager Lorena is very nice and gives great customer service, I love this location the food is always great and always clean. I highly recommended this Burger King and I wish the others were like this one
Clara Molina
The worst French fries I’ve ever had. So damn salty. Not enjoyable
Tony Bello
I was there this morning around 2:30sm… the food I ordered was old and soggy and I will never go back there again… unfortunately I didn’t realize it till I got home.. lesson learned
Food: 1
Service: 5
michael stella
Love the breakfast iteams
Atmosphere: 5
Food: 5
Service: 5
Andrew Polak
Strawberry sprite fiery I trying today and I send to garbage . Who is idea give people that garbage drink. I live my drink ( new fanta) and a little fry and hamburger on table because I have go to my car for pen when I back .y drink and food burger person sent to garbage. I going to counter ask where is my drink and food. Nobody now. Burger person no food or drink for me because cleaning person speaking (Español)to supervisor he send my to garbage. Menager check camera and seing food is finished. I telling I want only drink. I waiting 25 minutes nobody wa t speaking with me. Supervisor telling me manager seeing nothing for me me. Asking me show recipe . I seeing is gone to garbage. Manager doesn't come to me speak . If you don't have recipe you get nothing. After 20 minutes I telling to supervisor I want drink only not food. She give me cap. She looking at me very aggressive like angry dog. Today in burger King air conditioner not workings only fan was very hot in side. One more thing every customer you have 15 minutes to eat in side after 15 minutes cleaning person coming and take you food to garbage. Good Manager suppose give me new drink and everyone will be happy. I spent more den 1h then she give me my drink. Professional manager supervisor I will be fired both automatically next day.
Rt 17 east Rutherford south
Atmosphere: 1
Food: 2
Service: 1
Elyas Osman
The management sucks they turned the AC to 82 degrees so they can save money a franchise like those cutting corners I couldn't eat in there felt like I was in hell
Very good place overall. The burger wasn't the greatest, but it definitely was good (although I just prefer restaurant burgers). You didn't even have to speak to an employee. You just order from the touchscreen. I would give it a 4.8/5.
Atmosphere: 5
Food: 4
Service: 5
David Staubach
It is BK, food was fresh and good, service was to be expected and ambiance was zero, as expected.
Atmosphere: 2
Food: 4
Service: 3
roseanne romagnuolo
It was the cleanest Burger King I ever been to and the food was so fresh great experience for Burger King
Parking: There was plenty of parking and it was a pleasure
Wheelchair accessibility: Yes and you roll right in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Whopper Whopper Whopper You Rule, Sandwiches
Jason C
ordered chicken fries for my kid and they were old and stale like they had been sitting out for hours. Will never be coming here again.
Bad attention from the cashier, bad vocabulary towards the customer, little tact. The manager was informed of the summons but it was not productive. Personnel with emotional intelligence are required to serve customers at that point of Burger
Atmosphere: 2
Food: 4
Service: 1
I stopped to get lunch at this location and when picking my food up at the drive in a was greeted by a very rude young lady. I asked her for ketchup and she said it was in the bag. When I returned to work to eat, the sandwich was cold and there wasn’t any ketchup in the bag as I requested. I work less than 10-mins from the store. So after I realized there was no ketchup in the bag, sandwich was cold The soda was half filled and flat. I called to speak to our manager and they also were terrible. Did not even say I’m sorry or what can I do to make it better no concern what so ever. This was the manager herself! Terrible service terrible food. I will not be visiting this location again. all I can say is people beware!!!!
Dear Manager, I am writing to address an incident that occurred during our recent visit to Burger King. The behavior exhibited by Dayrin, who I believe was the manager on duty, was very concerning to us. The experience we had was unacceptable due to the rudeness, rushing of our service, and slamming of the door in our faces before we could even ask for sauce. We had to knock on the window to get her attention, and when she finally came over, she yelled at us for knocking on the window. When we requested sauces, she laughed at us and made fun of our accent. This experience was not only embarrassing, but also offensive as she mocked our cultural accent and displayed aggressive behavior. We would appreciate it if you could address this issue and ensure that all customers are treated with respect and professionalism. Thank you for your attention to this matter.
Service: 1
Jimmy was the absolute best. To be honest at 12:15am on a Sunday morning I’m not expecting a friendly person to take my order. But jimmy was the kindest soul, it was so refreshing to hear from a genuine human taking my order and being patient and understanding. He made me want to come back to this Burger King solely because of him.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal, Onion Rings
The manager Lorena is very nice and gives great customer service, I love this location the food is always great and always clean. I highly recommended this Burger King and I wish the others were like this one
The worst French fries I’ve ever had.
So damn salty. Not enjoyable
I was there this morning around 2:30sm… the food I ordered was old and soggy and I will never go back there again… unfortunately I didn’t realize it till I got home.. lesson learned
Food: 1
Service: 5
Love the breakfast iteams
Atmosphere: 5
Food: 5
Service: 5
Strawberry sprite fiery I trying today and I send to garbage . Who is idea give people that garbage drink. I live my drink ( new fanta) and a little fry and hamburger on table because I have go to my car for pen when I back .y drink and food burger person sent to garbage. I going to counter ask where is my drink and food. Nobody now. Burger person no food or drink for me because cleaning person speaking (Español)to supervisor he send my to garbage. Menager check camera and seing food is finished. I telling I want only drink. I waiting 25 minutes nobody wa t speaking with me. Supervisor telling me manager seeing nothing for me me. Asking me show recipe . I seeing is gone to garbage. Manager doesn't come to me speak . If you don't have recipe you get nothing. After 20 minutes I telling to supervisor I want drink only not food. She give me cap. She looking at me very aggressive like angry dog. Today in burger King air conditioner not workings only fan was very hot in side. One more thing every customer you have 15 minutes to eat in side after 15 minutes cleaning person coming and take you food to garbage. Good Manager suppose give me new drink and everyone will be happy. I spent more den 1h then she give me my drink. Professional manager supervisor I will be fired both automatically next day.
Rt 17 east Rutherford south
Atmosphere: 1
Food: 2
Service: 1
The management sucks they turned the AC to 82 degrees so they can save money a franchise like those cutting corners I couldn't eat in there felt like I was in hell
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Average food and service
Atmosphere: 4
Food: 4
Service: 5
Very good place overall. The burger wasn't the greatest, but it definitely was good (although I just prefer restaurant burgers). You didn't even have to speak to an employee. You just order from the touchscreen. I would give it a 4.8/5.
Atmosphere: 5
Food: 4
Service: 5
It is BK, food was fresh and good, service was to be expected and ambiance was zero, as expected.
Atmosphere: 2
Food: 4
Service: 3
It was the cleanest Burger King I ever been to and the food was so fresh great experience for Burger King
Parking: There was plenty of parking and it was a pleasure
Wheelchair accessibility: Yes and you roll right in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Whopper Whopper Whopper You Rule, Sandwiches
ordered chicken fries for my kid and they were old and stale like they had been sitting out for hours. Will never be coming here again.
Atmosphere: 1
Food: 1
Service: 1
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