Rita's Italian Ice & Frozen Custard

do not apply to work here lol.. only 3 hour shifts once or twice a week and the staff hatessss you if you ask for more days.. not to mention they constantly tell you not to come in 30 minutes before our shift and think because we’re kids they can inconvenience our whole days..on top of not being able to ever call out ourselfs or even trade shifts. disappointing

Custard is very good. Helpers too. Prices are just a little too high!!

I’m just writing this bc we decided not to go to Rita’s again. First time this year and my last . Too expensive and very disappointed bc it was small also. Barely put any ice cream. We felt like we wasted our money and should have just gotten a McFlurry at McDonald’s bc honestly it tastes the same. The workers seem friendly that’s why it’s 2 star.

(AVOID AT ALL COSTS) JUST LAID OFF STAFF! New owners of the Parlin location since 2025 just laid off a large chunk staff, after GUARANTEEING them jobs! (My favorite employees were FIRED, being a regular customer, it’s not an admirable thing to witness) Including one of 7 years dedicated, just to never work with them. Not cool!
JUST BUY BREYER’S, ITS CHEAPER! Ben & Jerry’s is even a comparable price! BE FOR REAL! It’s wicked expensive anyway!

Rita's of Sayerville gave me an awesome experience! The product was exceptionally delicious and the treat team was extremely respectful and helpful! The new owners are doing a GREAT job and I can definitely see a positive change from before. The store is clean, the product tastes great and the service is amazing! I can't wait to come back and enjoy more of this delicious Rita's!

Yum love ices 🧊 😋
Love chocolate ice !

Atmosphere: 5

Food: 5

Service: 5

I've eaten a lot of frozen treats in my day. A lot. Tortoni in restaurants, ice cream sammiches from the corner store, tubs of Häagen-Dazs from the supermarket, Brooklyn street corner treats like pirágua and coquito, italian ices at pizzerias, etc. Like grandpa always said: if it's cold and sweet, I'm ready to eat...okay, I'm lying, he never said that. I just made it up... but it's a credo to live by. Anyway, love ice cream but frozen custard (made with eggs) is better. Love Italian ice but homemade ice with stuff in it is better. Rita's has THE BEST Italian Ice and THE SECOND BEST frozen custard (after that banana custard place in Coney Island. Enjoy both with a "Gelati" as they call it. Mine was black cherry ice and vanilla custard. Amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Vanilla Custard, Custard

The people working there are extremely rude & do not care at all about good service. I just called & was lied to by a girl who says her name is Jordan , when I asked to speak to a manager . Do better .

The people working there are extremely rude & do not care at all about good service. I just called & was lied to by a girl who says her name is Jordan , when I asked to speak to a manager . Do better .

False advertising just about any given time you come across promotion of custard/ice cream flavors at this location.

I'm not sure what is used to clean,but the smell is nauseating. I got home and the ice tasted like the cleaner that is used. All the ice was dumped, so disappointed. The staff was great, but the ice horrible.

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Italian Ice, Mango, Custard

Rita's is the place to go for ice cream. I got myself a vanilla cup with fudge and whipped cream. Delicious!

Atmosphere: 3

Food: 5

Service: 5

I'm honestly disgusted. My severely mentally handicapped Uncle needed to use the bathroom horribly. They claimed they have no bathroom but we all know NJ state laws says that noone can or should be turned down to use the facilities and that atleast one should be available to the public. My only assumption leaves me to believe they declined use due to my uncles handicap. He does not make a mess and usually one of us will go in with him. It's just exhuasting that things like this still happen in 2024. The worst part is, I have used their bathroom before. But due to my uncle being with me, I wasn't going to get into a verbal altercation and upset my uncle. He didn't ask to born mentally handicap. He doesn't deserve the rude, judgemental behavior that he often receives. So please if you see someone mentally handicap and it's visibly noticeable, don't stare..don't give dirty looks, because he may be mentally handicap but he knows and sees that. It's just as wrong as this Rita's. And Rita's, you can not have an employee only bathroom. And you definitely have a working restroom for your employees. This is beyond saying no to my uncle. This is the LAW. As A NJ BUSINESS YOU MUST HAVE A WORKING BATHROOM FOR THE PUBLIC. You may want to read up on it before someone reports you to the BBB, or maybe it'll be too late by then ? disgusting. Your employees should be ashamed of themselves. And to be quite frankly, an apology wouldn't even do anything. How am i supposed to explain to my uncle that you are disgustingly judgmental over disabilities and handicap people? I wouldn't. I will lie to him as to protect his feelings but as far as I'm concerned...it was the most inconsiderate, illegal, judgemental, horribly wrong thing to do.

And no your bathroom isn't broken.
So let's NOT lie more and dig that grave deeper.
I'm 36, my uncle is older than me..we have been through this so much but there are some amazing people out there..Rita's not being one.

Discrimination against handicapped people.
No public use of bathrooms.

That's two laws you broke. But morally ....how could you seriously see someone who you mentally handicap and treat them like you did?????????? It's heartbreaking. And I'll make sure I'll blast this on social media. Maybe next time youll do better and not make someone who has the mind of a 4 yr old feel the way that you did. And make his family enraged because again ...it's 2024...get with it.

I just read another review saying they are racist too. Racist and they discriminate against handicap people. Real nice. Unreal. Then they'll reply knowing we can't reply.... so let me cover this. Yes we are positive we have the right location. Yes I'm positive this happened the exact way I said. There's no getting around this. So what now? I expect dirty looks from strangers but a business giving dirty looks and saying they don't have a bathroom. No. Look up the laws.

Atmosphere: 1

Service: 1

Worst experience with Rita’s. Looks like the chocolate custard was mixed with a lot of water, so the ingredients were not able to blend properly. Also the portions were way smaller than other branches. First and last time buying at this location

Food: 1

Yummmm!!!

Atmosphere: 5

Food: 5

Service: 5