I was at the hospital with my son and ordered a burrito bowl and it came with just rice chicken and beans nothing else after more than 5 hours at the hospital just wanting a decent meal I get such a disappointing bowl of food
Food: 3
Service: 1
steve h
Rude staff, out of ingredients
Atmosphere: 2
Food: 2
Service: 1
Ronald
I ordered a steak burrito…. They should’ve called it a rice burrito. Maybe I should’ve looked for a carne Asada burrito. $26 for a delivered “rice burrito” where’s the steak?
Food: 1
Service: 3
Nate Russell
I was greeted with rolled eyes and a frown when I walked through the door. It was an hour before closing which is plenty of time to make a bowl. I understand everybody has bad days but it’s reasonable to have respect when you’re working. Not a great presentation.
Atmosphere: 1
Food: 3
Service: 1
Juliana Arciniegas
Ordered through Uber eats and not even a fork or napkins were provided. Should be common sense, I ordered lunch at work and couldn't even enjoy it until later.
Insiders Table
We always go to this chipotle location because it is closest to us. The store is pretty small, and the tables are always dirty because no one ever cleans it up. We usually do takeout because the atmosphere is pretty disgusting.
Every time I go to chipotle, I always get a burrito bowl: Here are all the toppings I've tried in my burrito bowl:
White rice - I personally really like the white rice here. It is nice and fluffy, and has a almost buttery flavor.
Chicken - the chicken at chipotle is also my all time favorite for burrito bowls. It has the perfect mix of buffalo and barbecue seasoning, and is perfectly soft and flavorful.
Hot honey chicken - we didn’t find this chicken too spicy, but the honey added a nice sweetness.
Sour cream - sour cream tasted regular, it was probably packaged.
Guacamole - the guacamole is fine, but most of the time when we go it is already brown.
Fajita vegetables - the fajita veggies have the perfect smoked flavor. However, we do find them a bit too soggy.
Lettuce - the lettuce was fine, I hope it was washed.
Cheese - they always put such a big portion of the cheese. It tastes like mozzarella.
Black beans - the beans are fine, but I've never found them that flavorful.
Roasted chili corn salsa - I love this salsa because the corn always adds the perfect sweetness.
Fresh tomato salsa - this salsa is good. It has a lingering aftertaste that I can’t place the flavor of.
Tomatillo green chili salsa - this is very spicy, and has a nice jalapeno flavor.
Chips - I've found these chips too dry and bland for my liking. Some salt or seasoning would be good
Atmosphere: 2
Food: 3
Service: 2
Lauren Laudino
Two stars because there is one sweet woman working the line tirelessly. Other than that the tables are dirty, ingredients are dried out and other staff seem inattentive. Pickup order was marked as ready in the Uber eats app, so I went inside to look for it and it wasn't ready. I waited about 5 more minutes before asking the girl who was doing takeout if she had my order and she brushed me off. It took another 20 minutes to receive my order - a $5 kids meal. It makes no sense that you make people who are present for their orders wait so long. She was working on 10 orders simultaneously. When i receives my order it was no longer warm from sitting on the counter so long. Multiple staff members walking back and forth but there didn't seem to be a manager in charge. Really disappointing location.
Atmosphere: 2
Food: 2
Service: 2
SK
The person who took my order forgot to add my guac in the brown bag. While I was eating the brown rice were hard and undercooked. Disappointed, as after a long day of work I finally decided to pick up a meal and this was the service / food. Too bad
Atmosphere: 2
Food: 1
Service: 2
Victor Silva
Always out of so many items 5-6p! Today it was peppers, brown rice, black beans, and chicken!!! A line formed BECAUSE everyone was waiting for ingredients, but it wasn’t even busy. Worst run Chipotle I’ve ever come across and sadly this is always my experience at this location.
I C
We went to get our usual chicken bowls at 5:45. In general this location is always out of Ingredients. Today the server told me they were out of fajitas and could not make any more. When I insisted, they asked us to wait. After about 7 mins, the fajitas were ready. The server then proceeded to fill the bowl almost up to the top with White rice followed by 2 tablespoons of beans and 2 tablespoons of chicken. The chopped tomatoes were extremely watery and literally had to be fished out of the container. This particular location is such a mess it makes me wonder why the brand doesn’t choose to do anything about it. It’s ridiculous. The staff couldn’t care less.
worst Chipotle I have ever visited the staff acts like they're working for free. very slow. it took me 45 minutes to get to the front of the line, not even the busiest time. it was around 2:00 p.m. Post lunch that says very ridiculous service. i would never visit it again
Atmosphere: 1
Food: 2
Service: 1
Mike W
Rude staff. Eye rolling & glares at customers. This location is the epitome of how basic customer service sucks these days. One lady in particular seemed to be projecting all her life’s woes on the customers. Has been a pattern the last few times at West Orange Chipotle, as well… better to go to an actual Mexican restaurant where you may pay a little more but they’re glad to see & serve you. Or go to Jersey Mike’s or Chick-Fil-A where they have higher quality staff and you aren’t made to feel like an inconvenience just being there.
Atmosphere: 1
Food: 2
Service: 1
Jonah Crosby
I'd been going to this chipotle for months, and rarely had issues, however today when I went to pick up my to go order, I watched one of the employees make 2 takeout orders with next to zero regard for sanitation standards.
The first order this employee made, they leaned over the counter where their apron proceeded to touch the bowl (which had sour cream), and get said sour cream on their apron. They looked down, acknowledged that their apron had touched the sour cream on this person's bowl, and then continued making the order and place it on the to go rack.
Then this employee made my order. I watched them throw out some printer paper, push the printer paper down into the trash bin, and make my order WITHOUT changing their gloves, and place it on the rack. I will not be eating at this chipotle again for the foreseeable future.
Atmosphere: 3
Food: 5
Service: 1
Da Kid
I'm over this place already.... We don't visit as often. The food seems to be a bit boring now....
Atmosphere: 3
Food: 3
Service: 3
Fortnite Fun CaLL-4-BackuP
Always late for pickup. Then if you ask about your order they get attitude. Let's go the people walking in are getting their food before people who order in advance 😔..this has been constant not once ... They are delaying deliveries and pickups.
I was at the hospital with my son and ordered a burrito bowl and it came with just rice chicken and beans nothing else after more than 5 hours at the hospital just wanting a decent meal I get such a disappointing bowl of food
Food: 3
Service: 1
Rude staff, out of ingredients
Atmosphere: 2
Food: 2
Service: 1
I ordered a steak burrito…. They should’ve called it a rice burrito. Maybe I should’ve looked for a carne Asada burrito. $26 for a delivered “rice burrito” where’s the steak?
Food: 1
Service: 3
I was greeted with rolled eyes and a frown when I walked through the door. It was an hour before closing which is plenty of time to make a bowl. I understand everybody has bad days but it’s reasonable to have respect when you’re working. Not a great presentation.
Atmosphere: 1
Food: 3
Service: 1
Ordered through Uber eats and not even a fork or napkins were provided. Should be common sense, I ordered lunch at work and couldn't even enjoy it until later.
We always go to this chipotle location because it is closest to us. The store is pretty small, and the tables are always dirty because no one ever cleans it up. We usually do takeout because the atmosphere is pretty disgusting.
Every time I go to chipotle, I always get a burrito bowl:
Here are all the toppings I've tried in my burrito bowl:
White rice - I personally really like the white rice here. It is nice and fluffy, and has a almost buttery flavor.
Chicken - the chicken at chipotle is also my all time favorite for burrito bowls. It has the perfect mix of buffalo and barbecue seasoning, and is perfectly soft and flavorful.
Hot honey chicken - we didn’t find this chicken too spicy, but the honey added a nice sweetness.
Sour cream - sour cream tasted regular, it was probably packaged.
Guacamole - the guacamole is fine, but most of the time when we go it is already brown.
Fajita vegetables - the fajita veggies have the perfect smoked flavor. However, we do find them a bit too soggy.
Lettuce - the lettuce was fine, I hope it was washed.
Cheese - they always put such a big portion of the cheese. It tastes like mozzarella.
Black beans - the beans are fine, but I've never found them that flavorful.
Roasted chili corn salsa - I love this salsa because the corn always adds the perfect sweetness.
Fresh tomato salsa - this salsa is good. It has a lingering aftertaste that I can’t place the flavor of.
Tomatillo green chili salsa - this is very spicy, and has a nice jalapeno flavor.
Chips - I've found these chips too dry and bland for my liking. Some salt or seasoning would be good
Atmosphere: 2
Food: 3
Service: 2
Two stars because there is one sweet woman working the line tirelessly. Other than that the tables are dirty, ingredients are dried out and other staff seem inattentive. Pickup order was marked as ready in the Uber eats app, so I went inside to look for it and it wasn't ready. I waited about 5 more minutes before asking the girl who was doing takeout if she had my order and she brushed me off. It took another 20 minutes to receive my order - a $5 kids meal. It makes no sense that you make people who are present for their orders wait so long. She was working on 10 orders simultaneously. When i receives my order it was no longer warm from sitting on the counter so long. Multiple staff members walking back and forth but there didn't seem to be a manager in charge. Really disappointing location.
Atmosphere: 2
Food: 2
Service: 2
The person who took my order forgot to add my guac in the brown bag. While I was eating the brown rice were hard and undercooked. Disappointed, as after a long day of work I finally decided to pick up a meal and this was the service / food. Too bad
Atmosphere: 2
Food: 1
Service: 2
Always out of so many items 5-6p! Today it was peppers, brown rice, black beans, and chicken!!! A line formed BECAUSE everyone was waiting for ingredients, but it wasn’t even busy. Worst run Chipotle I’ve ever come across and sadly this is always my experience at this location.
We went to get our usual chicken bowls at 5:45. In general this location is always out of Ingredients. Today the server told me they were out of fajitas and could not make any more. When I insisted, they asked us to wait. After about 7 mins, the fajitas were ready. The server then proceeded to fill the bowl almost up to the top with White rice followed by 2 tablespoons of beans and 2 tablespoons of chicken. The chopped tomatoes were extremely watery and literally had to be fished out of the container. This particular location is such a mess it makes me wonder why the brand doesn’t choose to do anything about it. It’s ridiculous. The staff couldn’t care less.
Restaurantji Recommends
worst Chipotle I have ever visited the staff acts like they're working for free. very slow. it took me 45 minutes to get to the front of the line, not even the busiest time. it was around 2:00 p.m. Post lunch that says very ridiculous service. i would never visit it again
Atmosphere: 1
Food: 2
Service: 1
Rude staff. Eye rolling & glares at customers. This location is the epitome of how basic customer service sucks these days. One lady in particular seemed to be projecting all her life’s woes on the customers. Has been a pattern the last few times at West Orange Chipotle, as well… better to go to an actual Mexican restaurant where you may pay a little more but they’re glad to see & serve you. Or go to Jersey Mike’s or Chick-Fil-A where they have higher quality staff and you aren’t made to feel like an inconvenience just being there.
Atmosphere: 1
Food: 2
Service: 1
I'd been going to this chipotle for months, and rarely had issues, however today when I went to pick up my to go order, I watched one of the employees make 2 takeout orders with next to zero regard for sanitation standards.
The first order this employee made, they leaned over the counter where their apron proceeded to touch the bowl (which had sour cream), and get said sour cream on their apron. They looked down, acknowledged that their apron had touched the sour cream on this person's bowl, and then continued making the order and place it on the to go rack.
Then this employee made my order. I watched them throw out some printer paper, push the printer paper down into the trash bin, and make my order WITHOUT changing their gloves, and place it on the rack. I will not be eating at this chipotle again for the foreseeable future.
Atmosphere: 3
Food: 5
Service: 1
I'm over this place already.... We don't visit as often. The food seems to be a bit boring now....
Atmosphere: 3
Food: 3
Service: 3
Always late for pickup. Then if you ask about your order they get attitude. Let's go the people walking in are getting their food before people who order in advance 😔..this has been constant not once ... They are delaying deliveries and pickups.
Atmosphere: 1
Food: 4
Service: 1
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