Dunkin'
719 Mountain Ave, Springfield
(973) 376-6658
Recent Reviews
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Zero stars for this place. I have reported them to corporate for the rudeness I was given here. I showed up here at 7:50 on dec. 1 and the place was closed up, When i called the store to asked why the lady said its basically 8 and i may not speak to a manager or have her name. She needs fired and you need some serious rebranding of staff here. I will continue to press this issue until resolved. Closing early and then being rude is not correct work ethic and needs to be looked into.
Atmosphere: 1
Food: 1
Service: 1
Great people
Give me what I ordered on the app.
Atmosphere: 5
Food: 5
Service: 5
The Asian lady who is at the register has some type of attitude. I used my rewards for a drink (frozen coffee) and a bagel she charged me $9 for my order when all I should have been charged for is my bagel. She always has an attitude towards me (also an Asian) an not sure how she treats other people. I guess if you are not a regular she is not nice to you? I will no longer give that store my business. There are other Dunkin in the area where customers are treated with respect.
Atmosphere: 1
Food: 3
Service: 1
There are two customers and four employees. One employee making the food order for the other customer. Other employees doing nothing. I ordered a coffee, waited a bit and had to ask them to pour it.
Service: 1
Very unprofessional service. The person at the counter was rude.
Atmosphere: 1
Food: 5
Service: 1
Food cross contaminated
Be careful
Very dangerous
Atmosphere: 1
Food: 1
Service: 1
Hair in my food and incorrect order given and when asked for proper drink given attitude by heads employees
Atmosphere: 3
Food: 1
Service: 1
Employees don't speak, very
Atmosphere: 1
Food: 4
Service: 1
Good customer service.
Atmosphere: 5
Service: 5
Restaurantji Recommends
The coffee's perfect here people are very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
The bagel was stale and the egg had black inside of it. Not friendly as well.
They've redone the place, very nice, brighter atmosphere, nice seating area...
Atmosphere: 4
Food: 4
Service: 4
They need to learn how to make a light a sweet coffee and hot chocolate with cream, not whip cream . They put whip cream and very little hot chocolate.
Atmosphere: 3
Food: 1
Service: 1
Hours of Operation changes frequently, which is Inconvenient.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Muffins, English Muffin, Donuts
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