Dunkin'

719 Mountain Ave, Springfield
(973) 376-6658

Recent Reviews

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natalie marie

Zero stars for this place. I have reported them to corporate for the rudeness I was given here. I showed up here at 7:50 on dec. 1 and the place was closed up, When i called the store to asked why the lady said its basically 8 and i may not speak to a manager or have her name. She needs fired and you need some serious rebranding of staff here. I will continue to press this issue until resolved. Closing early and then being rude is not correct work ethic and needs to be looked into.

Atmosphere: 1

Food: 1

Service: 1

Constance Aloupis

Great people

Marty R

Give me what I ordered on the app.

Atmosphere: 5

Food: 5

Service: 5

Frederick Makasakit

The Asian lady who is at the register has some type of attitude. I used my rewards for a drink (frozen coffee) and a bagel she charged me $9 for my order when all I should have been charged for is my bagel. She always has an attitude towards me (also an Asian) an not sure how she treats other people. I guess if you are not a regular she is not nice to you? I will no longer give that store my business. There are other Dunkin in the area where customers are treated with respect.

Atmosphere: 1

Food: 3

Service: 1

Owen K

There are two customers and four employees. One employee making the food order for the other customer. Other employees doing nothing. I ordered a coffee, waited a bit and had to ask them to pour it.

Service: 1

Melvin Maltez

Very unprofessional service. The person at the counter was rude.

Atmosphere: 1

Food: 5

Service: 1

abdul alnajar

Food cross contaminated
Be careful
Very dangerous

Atmosphere: 1

Food: 1

Service: 1

Kingfart3

Hair in my food and incorrect order given and when asked for proper drink given attitude by heads employees

Atmosphere: 3

Food: 1

Service: 1

Lexx Diamond

Employees don't speak, very

Atmosphere: 1

Food: 4

Service: 1

April Hedgepeth

Good customer service.

Atmosphere: 5

Service: 5

Stephen Gibney

The coffee's perfect here people are very friendly and helpful.

Atmosphere: 5

Food: 5

Service: 5

Jessica Anoun

The bagel was stale and the egg had black inside of it. Not friendly as well.

tito whitepatch

They've redone the place, very nice, brighter atmosphere, nice seating area...

Atmosphere: 4

Food: 4

Service: 4

Gwendolyn Tolliver

They need to learn how to make a light a sweet coffee and hot chocolate with cream, not whip cream . They put whip cream and very little hot chocolate.

Atmosphere: 3

Food: 1

Service: 1

Theresa C.

Hours of Operation changes frequently, which is Inconvenient.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Muffins, English Muffin, Donuts

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