We've been patrons of Emilio's for almost 5 yrs. We've always enjoyed going there for dinner because not only is the food authentic Italian cuisine but the prices are reasonable and the dining room service is friendly and efficient. We've brought friends and family there often over the years. We've bought gift cards and ordered holiday trays of food. That being said, last night I decided on having pizza for dinner and remembered I had 10 coupons cut from pizza boxes that offered a free large pizza, however I noticed that one of the coupons was from the Jackson location. I've never been there because I live right across the street from the Toms River location and presumed they used that box because they received a batch of boxes from the Jackson location. Nevertheless, when I called to order the pizza I told them I had 10 coupons but one was from the Jackson location even though I've always gotten my pizzas from the Toms River location. The girl put me on hold to see if they would honor it and when she got back to me said they would.
When I picked up the pizza a girl, who I assume was in charge counted the coupons and pulled out the one from Jackson and said she couldn't accept it. I explained I'd gotten it from her location and have never been to the Jackson location. Another employee said they told me over the phone that they would. The person in charge looked at me as if I was lying and told me in a very condescending way that she would only accept it THIS time as she was voiding out the coupon on the pizza box I was picking up. I never saw this person there before and she was the first and only one who was ever rude to me.
After I arrived home with my pizza, the more I thought about that encounter the more upset I got. So I called them back and asked to speak with the owner. I explained the whole situation and told him we have been long time customers who brought friends and family there, bought several gift cards and even ordered holiday trays of entrees that cost hundreds of dollars each time He thanked me for being a good customer but did not apologize for the way I was treated by his employee in charge.
Based on the owner's unempathetic attitude towards me and the rude employee he put in charge, my family and I will not patronize Emilio's Restaurant and Pizzerria any longer nor will we refer people to go there. It's a shame that a mere coupon issue will cause Emilio's a loss of good customers and future referrals .
John Gostkowski
Typical pizza joint. Good pie and great calamari. It's a regular stop on our visits to NJ.
Atmosphere: 4
Food: 4
Service: 5
Erin Egan
There were roaches crawling on the wall behind our booth. We told the man behind the counter. He came over and squished them with a kitchen towel and left. We didn’t finish our pizza, obviously. They didn’t say a word of apology or anything. Still charged us full price for our dinner. Just gross and not good business.
Atmosphere: 1
Food: 1
Service: 3
Mark Butwinski
Food good, waitress was very good.
Atmosphere: 4
Food: 5
Service: 5
Buddy Hwood
Stingy....look at your food beyond eat it....just go to quick check....it's the same...thumbs down ! Oh but your money doesn't change...bye-bye
Atmosphere: 5
Food: 3
Service: 3
Donna Bullock
The food prices are too high to afford. Each menu item is $4 to $6 higher. The food is going downhill for years now, now with high prices, can't come here now.
Atmosphere: 3
Food: 3
Service: 3
Willow Marie
Food is always good here . The pizza is always great! I’ve ordered from here a lot. I just ordered the super California cheeseburger today and it was awesome. Also, after you order 10 pizzas you get a large free plain pie!
Atmosphere: 4
Food: 5
Service: 5
Sonja Liholm
Food was decent but definitely not true
Atmosphere: 3
Food: 3
Service: 5
Tracy Blackmon
You could tell the food was fresh, which was a nice change.
Been going here for years. Always good! Best lasagna!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Weiss
Our family likes to stop here on the way home from the beach. Their pizzas are great and we always have a positive experience.
Christopher Lopez
Food is always good, however tonight my salad had a dead bug in it, absolutely disgusting. Never going back again.
Atmosphere: 2
Food: 1
Service: 3
Rim Bessaih
I ordered a penne al vodka, the proportions were really small and it costed me 18 dollars.
Atmosphere: 3
Food: 4
Service: 3
Nali L
Food is good, service is ok. The issue I have with this place is that it’s dirty. By the windows it’s always dirty with dust and dead flies. Seems like no one bothers cleaning at all before opening or after closing. They definitely need a better system rotating cleaning duties or hiring someone to do so. Now all I can think of is how the kitchen looks since no one cares the clean where people eat.
If you do not pay cash there is a service feee
Atmosphere: 3
Food: 4
Service: 3
We've been patrons of Emilio's for almost 5 yrs. We've always enjoyed going there for dinner because not only is the food authentic Italian cuisine but the prices are reasonable and the dining room service is friendly and efficient. We've brought friends and family there often over the years. We've bought gift cards and ordered holiday trays of food. That being said, last night I decided on having pizza for dinner and remembered I had 10 coupons cut from pizza boxes that offered a free large pizza, however I noticed that one of the coupons was from the Jackson location. I've never been there because I live right across the street from the Toms River location and presumed they used that box because they received a batch of boxes from the Jackson location. Nevertheless, when I called to order the pizza I told them I had 10 coupons but one was from the Jackson location even though I've always gotten my pizzas from the Toms River location. The girl put me on hold to see if they would honor it and when she got back to me said they would. When I picked up the pizza a girl, who I assume was in charge counted the coupons and pulled out the one from Jackson and said she couldn't accept it. I explained I'd gotten it from her location and have never been to the Jackson location. Another employee said they told me over the phone that they would. The person in charge looked at me as if I was lying and told me in a very condescending way that she would only accept it THIS time as she was voiding out the coupon on the pizza box I was picking up. I never saw this person there before and she was the first and only one who was ever rude to me. After I arrived home with my pizza, the more I thought about that encounter the more upset I got. So I called them back and asked to speak with the owner. I explained the whole situation and told him we have been long time customers who brought friends and family there, bought several gift cards and even ordered holiday trays of entrees that cost hundreds of dollars each time He thanked me for being a good customer but did not apologize for the way I was treated by his employee in charge. Based on the owner's unempathetic attitude towards me and the rude employee he put in charge, my family and I will not patronize Emilio's Restaurant and Pizzerria any longer nor will we refer people to go there. It's a shame that a mere coupon issue will cause Emilio's a loss of good customers and future referrals .
Typical pizza joint. Good pie and great calamari. It's a regular stop on our visits to NJ.
Atmosphere: 4
Food: 4
Service: 5
There were roaches crawling on the wall behind our booth. We told the man behind the counter. He came over and squished them with a kitchen towel and left. We didn’t finish our pizza, obviously. They didn’t say a word of apology or anything. Still charged us full price for our dinner. Just gross and not good business.
Atmosphere: 1
Food: 1
Service: 3
Food good, waitress was very good.
Atmosphere: 4
Food: 5
Service: 5
Stingy....look at your food beyond eat it....just go to quick check....it's the same...thumbs down ! Oh but your money doesn't change...bye-bye
Atmosphere: 5
Food: 3
Service: 3
The food prices are too high to afford. Each menu item is $4 to $6 higher. The food is going downhill for years now, now with high prices, can't come here now.
Atmosphere: 3
Food: 3
Service: 3
Food is always good here . The pizza is always great! I’ve ordered from here a lot. I just ordered the super California cheeseburger today and it was awesome. Also, after you order 10 pizzas you get a large free plain pie!
Atmosphere: 4
Food: 5
Service: 5
Food was decent but definitely not true
Atmosphere: 3
Food: 3
Service: 5
You could tell the food was fresh, which was a nice change.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Veal Parmigiana, Sausage Sub, Mozzarella Sticks, Chicken Parmesan, Hard Ice Cream, Chicken Panini, Meatballs, Chicken Soup, Sicilian Pizza, Sausage and Plain Slices, Eggplant Parmigiana, Stuffed Shrimp, Everything and Sausage Pizza Slice, Sausage, Meatball Sub, Chicken Parmigiana, Fettucini Alfredo with Chicken
Restaurantji Recommends
Been going here for years. Always good! Best lasagna!
Atmosphere: 5
Food: 5
Service: 5
Our family likes to stop here on the way home from the beach. Their pizzas are great and we always have a positive experience.
Food is always good, however tonight my salad had a dead bug in it, absolutely disgusting. Never going back again.
Atmosphere: 2
Food: 1
Service: 3
I ordered a penne al vodka, the proportions were really small and it costed me 18 dollars.
Atmosphere: 3
Food: 4
Service: 3
Food is good, service is ok.
The issue I have with this place is that it’s dirty. By the windows it’s always dirty with dust and dead flies. Seems like no one bothers cleaning at all before opening or after closing. They definitely need a better system rotating cleaning duties or hiring someone to do so. Now all I can think of is how the kitchen looks since no one cares the clean where people eat.
Atmosphere: 2
Food: 3
Service: 2
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