One of the employees was extremely rude and didn’t even take the time to listen to our orders. I had to make a quick decision to leave the place, as I didn’t even feel comfortable ordering a coffee. Staff should be kind and patient with customers to create a welcoming environment.
William Slootmaker
We had a large group, and they helped us very quickly and efficiently. The gentleman behind the counter was very nice and he was helpful with my friends who are gluten free. This was a good place to get some ice cream, when you’re driving through. Note: it’s located in the Dunkin
newcassicana
The guy is literally incompetent. Just got a regular strawberry and chocolate sundae ended up not having whipped cream so then insisted that I picked a cold foam whip cream, which I said I was fine without either, but wouldn’t let me not pick one and then it overflowed making a complete mess during this I witnessed a DoorDash order get completely messed up And then the guy tried to double charges for our order. Such a mess we waited 15 minutes for each ice cream. There’s at least three of us. I felt like I was losing brain cells.
Atmosphere: 1
Food: 1
Service: 1
Lupe Dragon
If I could put 0 stars I would. Workers are lazy, take too long. Out of… whipped cream? Then proceeded to put cold foam on my gf’s ice cream so now it just looks gross ??? Terrible. It was a strawberry ice cream and she kept saying NO to the cold foam.
Atmosphere: 1
Food: 1
Service: 1
sky conklin
The ice cream itself is really good, however when I asked the employee what “gluten conscious” means they said that it DOES contain gluten. After looking at some more flavors that didn’t seem to make sense to me so I googled it as well. The BR website itself says that “gluten conscious” means that there IS NOT gluten. I have celiac disease so I need to be extremely careful when eating out. The employees are not trained properly and it could make someone very sick.
JoJoPanda
This locations Staff are absolutely terrible and it is the only dunkin/baskinrobbins for a while. They are extremely lazy saying they are " out of ingredients/ no longer have items on the menu" at first i thought I was just extremely unlucky with me ordering a chocolate shake too often or the exciting orea mega blast, today a staff member said they did not have the oreo mega blast anymore, and i said oh thats weird its still on your menu, then he proceeded to give me attitude and say " yes well we ran out of the vreme it takes" so i thought to myself that could be true, but what if i immediately order from door dash the same item from the same location. Not even 10 minutes my door dash order was put through, and now im paying more for the same drink to be delivered to me. And it arrived from that location. Lazy staff please train your workers better
Leon Nascimento
Slow Drive Thru service spent like 10 minutes at pick up Cannot do a Mixed Vanilla an Strawberry Coolata altho every other Dunkin I went to does it. Poor.
Alison Grubecki
This is the second time I’ve ordered from here off door dash and have been extremely disappointed. I ordered two 3 scoop ice creams with toppings. One of them came with m&ms and rainbow sprinkles when in fact I ordered rainbow sprinkles, gummy worms, and brownie cubes. The other one didn’t even come with any toppings when I ordered it with 3 toppings. If there is an issue and there’s no toppings, at least take it off DoorDash. The last I ordered a chocolate chip sundae and INSTEAD they gave me 1 scoop of vanilla ice cream. When you try to call, it says it’s a magic Jack number!!!! DO NOT ORDER FROM HERE
Kadir Keceloglu
I hope manager of this store is going to read my review. Please check your camera on January 29 at around 9,55 pm and see how 7 employees all together refuse to complete my order
Worst place no respect people are rude they don’t even smile at you
Jo R (Jo)
This place is a mess and disappointing. They don’t have your order ready then they mess it up and try to make it your problem the manager there has no idea what he is doing and the staff is clueless
Jose Retamar
This place is a mess and disappointing. They don’t have your order ready then they mess it up and try to make it your problem the manager there has no idea what he is doing and the staff is clueless
Matthew DuBois
With two other gentlemen, I asked for two scoops of ice cream. I asked for one banana and one chocolate. They initially thought it was three scoops of cookies and cream. They proceeded to forgot my order entirely. When I reordered directly to them at the window, two chocolate scoops with sprinkles and m&ms they still gave me the wrong ice cream. Still no m&ms and no spoons and no napkins. I have a recording. They also gave my friends the wrong orders.+1 star for being open 24/7-4 stars massive customer service failure
One of the employees was extremely rude and didn’t even take the time to listen to our orders. I had to make a quick decision to leave the place, as I didn’t even feel comfortable ordering a coffee. Staff should be kind and patient with customers to create a welcoming environment.
We had a large group, and they helped us very quickly and efficiently. The gentleman behind the counter was very nice and he was helpful with my friends who are gluten free. This was a good place to get some ice cream, when you’re driving through. Note: it’s located in the Dunkin
The guy is literally incompetent. Just got a regular strawberry and chocolate sundae ended up not having whipped cream so then insisted that I picked a cold foam whip cream, which I said I was fine without either, but wouldn’t let me not pick one and then it overflowed making a complete mess during this I witnessed a DoorDash order get completely messed up And then the guy tried to double charges for our order. Such a mess we waited 15 minutes for each ice cream. There’s at least three of us. I felt like I was losing brain cells.
Atmosphere: 1
Food: 1
Service: 1
If I could put 0 stars I would. Workers are lazy, take too long. Out of… whipped cream? Then proceeded to put cold foam on my gf’s ice cream so now it just looks gross ??? Terrible. It was a strawberry ice cream and she kept saying NO to the cold foam.
Atmosphere: 1
Food: 1
Service: 1
The ice cream itself is really good, however when I asked the employee what “gluten conscious” means they said that it DOES contain gluten. After looking at some more flavors that didn’t seem to make sense to me so I googled it as well. The BR website itself says that “gluten conscious” means that there IS NOT gluten. I have celiac disease so I need to be extremely careful when eating out. The employees are not trained properly and it could make someone very sick.
This locations Staff are absolutely terrible and it is the only dunkin/baskinrobbins for a while. They are extremely lazy saying they are " out of ingredients/ no longer have items on the menu" at first i thought I was just extremely unlucky with me ordering a chocolate shake too often or the exciting orea mega blast, today a staff member said they did not have the oreo mega blast anymore, and i said oh thats weird its still on your menu, then he proceeded to give me attitude and say " yes well we ran out of the vreme it takes" so i thought to myself that could be true, but what if i immediately order from door dash the same item from the same location. Not even 10 minutes my door dash order was put through, and now im paying more for the same drink to be delivered to me. And it arrived from that location. Lazy staff please train your workers better
Slow Drive Thru service spent like 10 minutes at pick up Cannot do a Mixed Vanilla an Strawberry Coolata altho every other Dunkin I went to does it. Poor.
This is the second time I’ve ordered from here off door dash and have been extremely disappointed. I ordered two 3 scoop ice creams with toppings. One of them came with m&ms and rainbow sprinkles when in fact I ordered rainbow sprinkles, gummy worms, and brownie cubes. The other one didn’t even come with any toppings when I ordered it with 3 toppings. If there is an issue and there’s no toppings, at least take it off DoorDash. The last I ordered a chocolate chip sundae and INSTEAD they gave me 1 scoop of vanilla ice cream. When you try to call, it says it’s a magic Jack number!!!! DO NOT ORDER FROM HERE
I hope manager of this store is going to read my review. Please check your camera on January 29 at around 9,55 pm and see how 7 employees all together refuse to complete my order
Fast ?
Restaurantji Recommends
Best drinks and the service is amazing
Worst place no respect people are rude they don’t even smile at you
This place is a mess and disappointing. They don’t have your order ready then they mess it up and try to make it your problem the manager there has no idea what he is doing and the staff is clueless
This place is a mess and disappointing. They don’t have your order ready then they mess it up and try to make it your problem the manager there has no idea what he is doing and the staff is clueless
With two other gentlemen, I asked for two scoops of ice cream. I asked for one banana and one chocolate. They initially thought it was three scoops of cookies and cream. They proceeded to forgot my order entirely. When I reordered directly to them at the window, two chocolate scoops with sprinkles and m&ms they still gave me the wrong ice cream. Still no m&ms and no spoons and no napkins. I have a recording. They also gave my friends the wrong orders.+1 star for being open 24/7-4 stars massive customer service failure
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