Avoid this place! Has been going downhill more and more recently! Recently treated like garbage by Walter who didn’t want to return an item after other employees said it was possible. Went to two other Costcos to verify a return was possible and both agreed yes. Additionally a very helpful employee at Union, NJ said it was also possible. But not to Walter who basically said I could have stolen the products and had no idea if the products were purchased at Costco, I guess the big Kirkland brand on the items weren’t enough to see that. Don’t worry Walter I got my refund, keep talking down to customers and walking around like you own the place! Brian wasn’t any better, I’d rather have Walter talk down to me than Brian talking down to another employee and rubbing his head like I was asking for a huge favor. Understand your own return policy so you won’t have to stand there asking for other members id number and without it i can turn around and leave. Avoid this Costco and take the ride down Route 22 to the next one!
Maria Incognitus
Why has the customer service line not moved for over 15 mins? I'm just trying to pick up a card. The returns line hasnt moved. Why cant they process the returns quickly like Target or Kohls?
Stephen Rada
Costco, Union NJ Warehouse. On 4/16 I ordered a set of 4 Michelin Tires for my Cadillac SRX and on 4/20 I ordered a set of 4 tires for my Chevy Express Passenger Van. On 4/21 I received an email that my tires for the van where in. I proceeded to call and make an appointment for 5PM on the that day, the 21st to install the tires on the Chevy Van. My son and his 8 month pregnant girlfriend met me there since they drive the van. We arrived 4:30 PM. Dropped the van at the tire center and I found out that the tires for my Cadillac were also in. So I said to the tire center manager Justin who was helping Us that maybe I could get those tires put on today also. He said he was alone and it would be a while so I said No Problem I will make an appointment for another day on those. He also said that his lifts only lift 10,000 pound and it might be a problem with our van. I checked an our Van is Curb Weight at 6,408 lbs. Shouldn't be a problem. We left to go in and shop.
About an hour and a half later I get a call form the tire service that he can't install our tires and to come back to the tire center. He said the van is to heavy and he can't put it on his lift according to the paperwork or something. So he tells us we can get a refund of the installation and take the tires with us or they will refund everything. I said OK I'm not happy, This should be disclosed that vans and larger SUV's tires will not be installed, but I will take the tires I guess and have them installed somewhere else. He takes me to customer service for the refund and leaves. The nice lady at customer service asks me all the details and then calls over her Manager who used to be the manager of Tires. He comes over and I explain the situation and he says he will go to wait and he will go over and speak to the tire center guys.
He returns and informs me that he spoke to them and they will install our tires. It is now around 6:15 PM and we have a full shopping cart, we spent around $350.00. We are sitting at the tables by the customer service and food court on the hard benches. almost 2 more hours go by and I take a walk outside to see if they are working on our van and No Not Yet. At this point my Son looks in our cart and Sees that there is a Skirt Steak we bought for $33.38 and it is warm and has been sitting for about 3 hours and I decide to return it since I wasn't expecting to be sitting here this long and with his girlfriend 8 months pregnant, he doesn't want to risk eating it. At this point the young manager sees us still waiting and is like your still waiting. They refund the steak and she calls her boss the other manager back who proceeded to go back to the tire area to see what was going on. He comes back and apologizes and says their manager isn't in Today, but he would speak to him about this and they are working on it now. Around 9PM I decided to get a refund for the other tires I ordered for My Cadillac as I was not going through this Again! When I told the Manager this I said I would get it from BJ's or another Company, He Said but their price is higher than Costco's. Honestly Saving $100 Isn't worth the 5 hour Wait and Treatment I received. It was evident that they did not want to install our tires and since they were told they had to by that manager they were going to punish us by making us wait till the end. The tire guy Justin called us several times asking weird questions. We finally left the store around 9:20PM. So from 4:30 to 9:30 with a 5PM Appointment.
The next day Friday I called Customer Service to explain what had happened and the nice lady said she would pass the information to the Manager of the Union Store and I would receive a phone call or email from that Manger. NO ONE has reached out to me at All!
Lillian Reyes
This Costco is clean and follow the social distance and it has all the things needed. But they need to bring more Charming toilet paper
What Costco should do is have a line just for those who only want WATER! They can rope off the water area and set up a point of sale at the water. This way for those who only do go for water they are in and out. They can even set this up outside if need be. I know for a fact some are only going for water. This would cut down on people just window shopping as well. It would be such a simple solution for Costco at this point. If one needs pharmacy department? They are escorted out of line and into the pharmacy and taken back out. They can do the same with water
Eric Stouch
Staff was rude to me wen I got out of line to grab something he said I couldn’t get back in line with my wife I had to go around. I dropped what I was going to buy and left.
Noah Ellazar
costco is the best!this is where i always go to for grocery shopping
April Willis
This place is a zoo!! The pharmacy never ever not once has gotten it 100% correct
Fabian Barrera
everything. no complaints also the returns policy is good as wel
Every employee I spoke with was very helpful, including when I asked about new tires.
Bethany Ertle
The worst. I will never go to this location again
Virginia Zeigler
Great storing I recommend to anybody to go there
Clare Lynch
They open at 9:30 on Saturday - if you get there before 10 it's way less crowded than usual
Amin Abu-Hussain
A great super store company that sells just about everything you need ! Food , clothes , furniture, TVs , computers , cameras, hot food , vitamins , laundry soap , car tires , gasoline , and So much more and more ! I cannot name them all ! All I know is that they sell high quality products and Kirkland Products are really if not the best , among the best of its class ! Yes ! Get your membership card and go and see for yourself ! The place to go shopping is Costco!! More bang for your money !
Avoid this place! Has been going downhill more and more recently! Recently treated like garbage by Walter who didn’t want to return an item after other employees said it was possible. Went to two other Costcos to verify a return was possible and both agreed yes. Additionally a very helpful employee at Union, NJ said it was also possible. But not to Walter who basically said I could have stolen the products and had no idea if the products were purchased at Costco, I guess the big Kirkland brand on the items weren’t enough to see that. Don’t worry Walter I got my refund, keep talking down to customers and walking around like you own the place! Brian wasn’t any better, I’d rather have Walter talk down to me than Brian talking down to another employee and rubbing his head like I was asking for a huge favor. Understand your own return policy so you won’t have to stand there asking for other members id number and without it i can turn around and leave. Avoid this Costco and take the ride down Route 22 to the next one!
Why has the customer service line not moved for over 15 mins? I'm just trying to pick up a card. The returns line hasnt moved. Why cant they process the returns quickly like Target or Kohls?
Costco, Union NJ Warehouse. On 4/16 I ordered a set of 4 Michelin Tires for my Cadillac SRX and on 4/20 I ordered a set of 4 tires for my Chevy Express Passenger Van. On 4/21 I received an email that my tires for the van where in. I proceeded to call and make an appointment for 5PM on the that day, the 21st to install the tires on the Chevy Van. My son and his 8 month pregnant girlfriend met me there since they drive the van. We arrived 4:30 PM. Dropped the van at the tire center and I found out that the tires for my Cadillac were also in. So I said to the tire center manager Justin who was helping Us that maybe I could get those tires put on today also. He said he was alone and it would be a while so I said No Problem I will make an appointment for another day on those. He also said that his lifts only lift 10,000 pound and it might be a problem with our van. I checked an our Van is Curb Weight at 6,408 lbs. Shouldn't be a problem. We left to go in and shop. About an hour and a half later I get a call form the tire service that he can't install our tires and to come back to the tire center. He said the van is to heavy and he can't put it on his lift according to the paperwork or something. So he tells us we can get a refund of the installation and take the tires with us or they will refund everything. I said OK I'm not happy, This should be disclosed that vans and larger SUV's tires will not be installed, but I will take the tires I guess and have them installed somewhere else. He takes me to customer service for the refund and leaves. The nice lady at customer service asks me all the details and then calls over her Manager who used to be the manager of Tires. He comes over and I explain the situation and he says he will go to wait and he will go over and speak to the tire center guys. He returns and informs me that he spoke to them and they will install our tires. It is now around 6:15 PM and we have a full shopping cart, we spent around $350.00. We are sitting at the tables by the customer service and food court on the hard benches. almost 2 more hours go by and I take a walk outside to see if they are working on our van and No Not Yet. At this point my Son looks in our cart and Sees that there is a Skirt Steak we bought for $33.38 and it is warm and has been sitting for about 3 hours and I decide to return it since I wasn't expecting to be sitting here this long and with his girlfriend 8 months pregnant, he doesn't want to risk eating it. At this point the young manager sees us still waiting and is like your still waiting. They refund the steak and she calls her boss the other manager back who proceeded to go back to the tire area to see what was going on. He comes back and apologizes and says their manager isn't in Today, but he would speak to him about this and they are working on it now. Around 9PM I decided to get a refund for the other tires I ordered for My Cadillac as I was not going through this Again! When I told the Manager this I said I would get it from BJ's or another Company, He Said but their price is higher than Costco's. Honestly Saving $100 Isn't worth the 5 hour Wait and Treatment I received. It was evident that they did not want to install our tires and since they were told they had to by that manager they were going to punish us by making us wait till the end. The tire guy Justin called us several times asking weird questions. We finally left the store around 9:20PM. So from 4:30 to 9:30 with a 5PM Appointment. The next day Friday I called Customer Service to explain what had happened and the nice lady said she would pass the information to the Manager of the Union Store and I would receive a phone call or email from that Manger. NO ONE has reached out to me at All!
This Costco is clean and follow the social distance and it has all the things needed. But they need to bring more Charming toilet paper
Quality , prices , returns policies , location ..... I loved Costco.
What Costco should do is have a line just for those who only want WATER! They can rope off the water area and set up a point of sale at the water. This way for those who only do go for water they are in and out. They can even set this up outside if need be. I know for a fact some are only going for water. This would cut down on people just window shopping as well. It would be such a simple solution for Costco at this point. If one needs pharmacy department? They are escorted out of line and into the pharmacy and taken back out. They can do the same with water
Staff was rude to me wen I got out of line to grab something he said I couldn’t get back in line with my wife I had to go around. I dropped what I was going to buy and left.
costco is the best!this is where i always go to for grocery shopping
This place is a zoo!! The pharmacy never ever not once has gotten it 100% correct
everything. no complaints also the returns policy is good as wel
Restaurantji Recommends
Every employee I spoke with was very helpful, including when I asked about new tires.
The worst. I will never go to this location again
Great storing I recommend to anybody to go there
They open at 9:30 on Saturday - if you get there before 10 it's way less crowded than usual
A great super store company that sells just about everything you need ! Food , clothes , furniture, TVs , computers , cameras, hot food , vitamins , laundry soap , car tires , gasoline , and So much more and more ! I cannot name them all ! All I know is that they sell high quality products and Kirkland Products are really if not the best , among the best of its class ! Yes ! Get your membership card and go and see for yourself ! The place to go shopping is Costco!! More bang for your money !
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