Went to Dairy Queen and ordered $50.00 worth of ice cream for my family. I ordered the dipped cone with sprinkles. The cone was stale and unpleasant to eat. The Asian guy working had an attitude because I wanted a refund. He smashed the cone and said, it feels soft to me. How rude and condescending was that!!!! If my cone is stale, then it's stale. No apologies, just attitude. I hope I was refunded, else I'll go through my bank. My family has come to this Dairy Queen for over 10 years and this is how we are treated??!! We will NEVER come back here again!
Atmosphere: 1
Food: 1
Service: 1
Kristine Giang
I just got food there yesterday for my husband and watched the person at the counter put a scoop of ice cream from someone half eaten ice cream back into the container. Then my husband got really sick after eating the chili dog and fries here. I would be careful with the food quality here.
I sent in a form using that link.
Atmosphere: 1
Food: 1
Service: 1
angelica johnson
I had a terrible experience at Dairy Queen. The customer service was absolutely awful. The employee was rude and arrogant, making us feel unwelcome. To make matters worse, they refused to fill our sundaes to the portion size advertised. The manager didn't offer any help or attempt to resolve the situation. I won’t be returning to this location again.
Atmosphere: 2
Food: 2
Service: 1
Brian
As you are driving down the road and suddenly you hear angles singing, you know a Dairy Queen is near. It's amazing! Love the burgers.
I'I am writing to express my dissatisfaction with my recent experience at your establishment. I placed an online order and arrived at the designated pick-up time, but I had to wait an additional 10 minutes for my order to be ready. During this time, no staff members acknowledged me or offered assistance.
Furthermore, when my order was finally ready, it was incorrect. The chicken tenders basket was missing the advertised toast. A staff member retrieved the toast from the back without wearing gloves, which is a health and safety concern.
I hope that you will take steps to address these issues and ensure that future customers have a more positive experience. ?.
I recently visited your establishment to pick up an order of two blizzards. Unfortunately, there was a misunderstanding when I received my order. I had misheard the staff member and thought he had said two cheeseburgers instead of blizzards. When he brought out the order, he displayed an unprofessional attitude and questioned if that was what I had ordered. This situation left me feeling quite upset.
In addition to this incident, I have noticed a group of young men, approximately in their mid-twenties, who frequent the establishment and engage in disrespectful and inappropriate behavior. They often sit outside and engage in conversations that are not suitable for a public setting. It appears that one of these individuals may be an employee, as I have seen him on multiple occasions, both during the day and at night.
I am concerned about the overall decline in the quality of service and the atmosphere at your establishment. It used to be a welcoming and friendly place, but it seems that things have changed for the worse. I would like to suggest that you take steps to address these issues and ensure that your customers have a positive experience when visiting your establishment.
I would also like to bring to your attention that the advertised toast is often not included with orders, which is misleading and disappointing to customers.
In the future, I may consider visiting the Carvel in Union instead, as I have had more positive experiences there.
Atmosphere: 1
Food: 2
Service: 1
Matthew Mauti
Most discussing the experience I ever had in my life with food I got a grilled chicken a side order of fries and just a cup of water they fried the grilled chicken they made it was so unappetizing the fries didn't even taste like a potato or anything It just had a unsettling taste in my stomach and the water I don't know if it's the fountain itself or The cup they put it in but all three things together made my stomach so upset I was just there for a little car show that was there at the night I didn't want to chance of going back in to get ginger ale so I walked across the street to get a ginger ale at a bar to make my stomach feel better that's how bad the food was I would not recommend going here if you want to get a upset stomach this is the third time I've been here in my lifetime I gave this place multiple chances but doesn't seem like it wants to change. And the other two times I want here too same thing
Recommended dishes: French Fries, Grilled Chicken Sandwich Combo
Roxy Merceda
Kid completed my order in minutes. Perfectly made. Good customer service!
Parking: Shared lot with plenty parking.
Kid-friendliness: Absolutely!
Wheelchair accessibility: Sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard Cake
GC B
Service was great. I'm from VA and this was the first time I was able to find the peach cobbler blizzard. It could've had a more peachy taste, but it was alright. I love stopping at DQs and trying their new flavors.
Atmosphere: 5
Food: 5
Service: 5
I will Stare into your soul
One of the very last Grill & Chills in the NYC metro area did not fail to satisfy. Service was snappy with the employees serving my order just SECONDS after I placed it. The fries were really good as usual; a little too heavy on the BBQ for the chicken tenders, but I could live with it. Lemonade was alright. Dipped cone was very good, but it began to melt a little too soon. Decent experience overall. Would go again if my time, commute, and wallet allows.
I purchased 4 meals for 4 adults and were given 2 barbecue sauces. I approached and asked for 2 more barbecue sauces and was denied my request. I was told I had to pay an additional $3.00. Having paid over $50.00 for the meals, I believe a couple more BBQ sauces for the paying clientel should have been a no brainer. I do not recommend this Dairy Queen location in Union NJ. I will definitely buy at any of its competitors next time. Sad to lose clients over $3.00 BBQ sauce.
Atmosphere: 3
Food: 3
Service: 1
Keyma Carr
BEST YOUNG ADULT STAFF HANDS DOWN. VERY RESPECTFUL AND PATIENT??
Parking: Lots of parking
Kid-friendliness: My grandkids love the staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Sean Morrison Rocks
No drive at this location...
Food and service awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
C. Claire Stevens
I have gone to this Dairy Queen for years . I was very disappointed today when I bought a Dairy Queen birthday sheet cake . It cost me $70 and it was really bad. It was supposed to be vanilla and chocolate with crumbles and syrup in the middle. Well the cake was mostly crumbles! Very little chocolate ice cream and it was a mess!! I was so embarrassed for the birthday boy. , my husband. I tried to call them to complain. No answer.
Went to Dairy Queen and ordered $50.00 worth of ice cream for my family. I ordered the dipped cone with sprinkles. The cone was stale and unpleasant to eat. The Asian guy working had an attitude because I wanted a refund. He smashed the cone and said, it feels soft to me. How rude and condescending was that!!!! If my cone is stale, then it's stale. No apologies, just attitude. I hope I was refunded, else I'll go through my bank.
My family has come to this Dairy Queen for over 10 years and this is how we are treated??!!
We will NEVER come back here again!
Atmosphere: 1
Food: 1
Service: 1
I just got food there yesterday for my husband and watched the person at the counter put a scoop of ice cream from someone half eaten ice cream back into the container. Then my husband got really sick after eating the chili dog and fries here. I would be careful with the food quality here.
I sent in a form using that link.
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience at Dairy Queen. The customer service was absolutely awful. The employee was rude and arrogant, making us feel unwelcome. To make matters worse, they refused to fill our sundaes to the portion size advertised. The manager didn't offer any help or attempt to resolve the situation. I won’t be returning to this location again.
Atmosphere: 2
Food: 2
Service: 1
As you are driving down the road and suddenly you hear angles singing, you know a Dairy Queen is near. It's amazing! Love the burgers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough Blizzard Treat, Hamburger, Cheeseburger, DQ Sandwich
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I'I am writing to express my dissatisfaction with my recent experience at your establishment. I placed an online order and arrived at the designated pick-up time, but I had to wait an additional 10 minutes for my order to be ready. During this time, no staff members acknowledged me or offered assistance.
Furthermore, when my order was finally ready, it was incorrect. The chicken tenders basket was missing the advertised toast. A staff member retrieved the toast from the back without wearing gloves, which is a health and safety concern.
I hope that you will take steps to address these issues and ensure that future customers have a more positive experience. ?.
I recently visited your establishment to pick up an order of two blizzards. Unfortunately, there was a misunderstanding when I received my order. I had misheard the staff member and thought he had said two cheeseburgers instead of blizzards. When he brought out the order, he displayed an unprofessional attitude and questioned if that was what I had ordered. This situation left me feeling quite upset.
In addition to this incident, I have noticed a group of young men, approximately in their mid-twenties, who frequent the establishment and engage in disrespectful and inappropriate behavior. They often sit outside and engage in conversations that are not suitable for a public setting. It appears that one of these individuals may be an employee, as I have seen him on multiple occasions, both during the day and at night.
I am concerned about the overall decline in the quality of service and the atmosphere at your establishment. It used to be a welcoming and friendly place, but it seems that things have changed for the worse. I would like to suggest that you take steps to address these issues and ensure that your customers have a positive experience when visiting your establishment.
I would also like to bring to your attention that the advertised toast is often not included with orders, which is misleading and disappointing to customers.
In the future, I may consider visiting the Carvel in Union instead, as I have had more positive experiences there.
Atmosphere: 1
Food: 2
Service: 1
Most discussing the experience I ever had in my life with food I got a grilled chicken a side order of fries and just a cup of water they fried the grilled chicken they made it was so unappetizing the fries didn't even taste like a potato or anything It just had a unsettling taste in my stomach and the water I don't know if it's the fountain itself or The cup they put it in but all three things together made my stomach so upset I was just there for a little car show that was there at the night I didn't want to chance of going back in to get ginger ale so I walked across the street to get a ginger ale at a bar to make my stomach feel better that's how bad the food was I would not recommend going here if you want to get a upset stomach this is the third time I've been here in my lifetime I gave this place multiple chances but doesn't seem like it wants to change. And the other two times I want here too same thing
Recommended dishes: French Fries, Grilled Chicken Sandwich Combo
Kid completed my order in minutes. Perfectly made. Good customer service!
Parking: Shared lot with plenty parking.
Kid-friendliness: Absolutely!
Wheelchair accessibility: Sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard Cake
Service was great. I'm from VA and this was the first time I was able to find the peach cobbler blizzard. It could've had a more peachy taste, but it was alright. I love stopping at DQs and trying their new flavors.
Atmosphere: 5
Food: 5
Service: 5
One of the very last Grill & Chills in the NYC metro area did not fail to satisfy. Service was snappy with the employees serving my order just SECONDS after I placed it. The fries were really good as usual; a little too heavy on the BBQ for the chicken tenders, but I could live with it. Lemonade was alright. Dipped cone was very good, but it began to melt a little too soon. Decent experience overall. Would go again if my time, commute, and wallet allows.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Honey BBQ Sauced & Tossed Chicken Strip Basket 4 Pieces
Restaurantji Recommends
I purchased 4 meals for 4 adults and were given 2 barbecue sauces. I approached and asked for 2 more barbecue sauces and was denied my request. I was told I had to pay an additional $3.00. Having paid over $50.00 for the meals, I believe a couple more BBQ sauces for the paying clientel should have been a no brainer. I do not recommend this Dairy Queen location in Union NJ. I will definitely buy at any of its competitors next time. Sad to lose clients over $3.00 BBQ sauce.
Atmosphere: 3
Food: 3
Service: 1
BEST YOUNG ADULT STAFF HANDS DOWN. VERY RESPECTFUL AND PATIENT??
Parking: Lots of parking
Kid-friendliness: My grandkids love the staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
No drive at this location...
Food and service awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Cheeseburger
I have gone to this Dairy Queen for years . I was very disappointed today when I bought a Dairy Queen birthday sheet cake . It cost me $70 and it was really bad. It was supposed to be vanilla and chocolate with crumbles and syrup in the middle. Well the cake was mostly crumbles! Very little chocolate ice cream and it was a mess!! I was so embarrassed for the birthday boy. , my husband. I tried to call them to complain. No answer.
Great service Great people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Banana Split
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