My $7.00 grande coffee should at least be full, this is rape to my wallet. On top of that this was half foam, I have to remind myself to say no foam if I really want coffee. They sure are smart. I am glad I only crave your coffe a couple of times per yr.
Atmosphere: 5
Food: 2
Service: 5
Breez H.D.
Great service,great staff, and everything was perfect👌🏾
Atmosphere: 5
Food: 5
Service: 5
Jacl
Great atmosphere, comfortable seating and nice staff members
Atmosphere: 5
Food: 5
Service: 5
Devon J.
Nez was very helpful and I will be back to this location specifically because of her. She answered all my questions with a warm smile on her face and made my day. I appreciate you Nez
Atmosphere: 5
Food: 5
Service: 5
Gary Z
Starbucks – Varmella Union
Amazing late crew on 12/26. Excellent service—everyone was polite, patient, and truly understanding. I was stuck at the store for quite a while waiting for my flight to depart from Newark due to a winter storm, and the entire team was incredibly kind and accommodating the whole time.
Congratulations to all of them for handling a stressful situation so well. Outstanding customer service! ☕️👏
Atmosphere: 5
Food: 5
Service: 5
Carolyn Cook
Great college town location. Very clean.
Atmosphere: 5
Food: 5
Service: 5
Dayanara Rosado
I’m a student at Kean for that reason I go often to this location but today I had the worst experience ever I was the only one at the store waiting for a drink but they had a lot of drive through waited for almost 15 minutes I asked to please get my coffee and the young man gave me the biggest actitud he was the only one doing the drinks everyone else was busy cleaning NOT ACCEPTABLE! Will not go there again!
Atmosphere: 1
Food: 5
Service: 1
angelika wawrzosek
This has been one of the most frustrating experiences I’ve ever had with a company. The customer service is beyond disappointing — unhelpful and clearly not trained to actually solve problems. I waited for my online order for 30 minutes, and when I asked where my order was, they had told me it was out of stock, so they ignored my order I already paid for. Delays were never communicated until after the fact, and even then, it was just a generic apology with no accountability.
Atmosphere: 1
Service: 1
Young C
1 star solely for sticky floors and that goes for all Starbucks. What's the deal?!?!?!
My first time ordering coffee from Starbucks and Edyth helped me out with creating an order. She took the time to understand my favorite things and crafted an amazing order, I’m absolutely in love! Shout out to Edyth!!
Atmosphere: 5
Food: 5
Service: 5
A S
In a BLINK OF AN EYE this has become the worst starbucks in history. Am I being sarcastic? Go try it for yourself and check back to this review! Lol. This starbucks used to be amazing, never a mistake or bad customer service. Now???? They don't follow directions on your drink orders, they do whatever they want to your drink and say YOU are wrong and they are right even though the sticker says different lol. They disrespect customers in their face after customers bring up their mistakes. Atrocious! Even the drinks taste different now. Starbucks is a place you come happy and leave happy with your favorite drink but this Starbucks in particular, you come happy and only the universe knows what happens after lol. Corporate needs to revise every hire adequately!
Atmosphere: 1
Service: 1
Kristin Smith
Shout out to Ricky at the drive-through just now this morning! helped my mental health from the brink of a small “crashout” 😂🫶🏻
Atmosphere: 4
Food: 4
Service: 5
erikaaa
Wow i’m astonished with how horrible the service is here. I ordered through mobile order. My order was expected to be done at 7:35. After 15 minutes I ask the barista that I’m missing my drink. They ask me what it was and then proceeded to say they would make it. I wait another 10 minutes and I see the baristas just staring at me and cleaning up. So then i go up to them and tell them I’ve been waiting over 20 mins for my drink and the barista processed to stare at me blankly and ask “what’s the drink” as if i hadn’t told them already to make it when it was already suppose to me made! Just asked for the refund cause that was the worst service i’ve ever experienced. Worst part is that this wasn’t the first time it happened.
Atmosphere: 1
Food: 1
Service: 1
Rich Young
This location has been consistently good. They say hello, they get your order right, and they keep the line moving. Nice to see Starbucks focusing on what got them to the top... quality and service. Many stores are still empty due to constant price increases while service went off the cliff. You can't be a top brand if your staff hates your customers for buying the product and refuse to work at any kind of reasonable pace.
The vibes …all I need to say :)
Atmosphere: 5
Food: 5
Service: 5
My $7.00 grande coffee should at least be full, this is rape to my wallet. On top of that this was half foam, I have to remind myself to say no foam if I really want coffee. They sure are smart. I am glad I only crave your coffe a couple of times per yr.
Atmosphere: 5
Food: 2
Service: 5
Great service,great staff, and everything was perfect👌🏾
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere, comfortable seating and nice staff members
Atmosphere: 5
Food: 5
Service: 5
Nez was very helpful and I will be back to this location specifically because of her. She answered all my questions with a warm smile on her face and made my day. I appreciate you Nez
Atmosphere: 5
Food: 5
Service: 5
Starbucks – Varmella Union
Amazing late crew on 12/26. Excellent service—everyone was polite, patient, and truly understanding. I was stuck at the store for quite a while waiting for my flight to depart from Newark due to a winter storm, and the entire team was incredibly kind and accommodating the whole time.
Congratulations to all of them for handling a stressful situation so well. Outstanding customer service! ☕️👏
Atmosphere: 5
Food: 5
Service: 5
Great college town location. Very clean.
Atmosphere: 5
Food: 5
Service: 5
I’m a student at Kean for that reason I go often to this location but today I had the worst experience ever I was the only one at the store waiting for a drink but they had a lot of drive through waited for almost 15 minutes I asked to please get my coffee and the young man gave me the biggest actitud he was the only one doing the drinks everyone else was busy cleaning NOT ACCEPTABLE! Will not go there again!
Atmosphere: 1
Food: 5
Service: 1
This has been one of the most frustrating experiences I’ve ever had with a company. The customer service is beyond disappointing — unhelpful and clearly not trained to actually solve problems. I waited for my online order for 30 minutes, and when I asked where my order was, they had told me it was out of stock, so they ignored my order I already paid for. Delays were never communicated until after the fact, and even then, it was just a generic apology with no accountability.
Atmosphere: 1
Service: 1
1 star solely for sticky floors and that goes for all Starbucks. What's the deal?!?!?!
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
My first time ordering coffee from Starbucks and Edyth helped me out with creating an order. She took the time to understand my favorite things and crafted an amazing order, I’m absolutely in love! Shout out to Edyth!!
Atmosphere: 5
Food: 5
Service: 5
In a BLINK OF AN EYE this has become the worst starbucks in history. Am I being sarcastic? Go try it for yourself and check back to this review! Lol. This starbucks used to be amazing, never a mistake or bad customer service. Now???? They don't follow directions on your drink orders, they do whatever they want to your drink and say YOU are wrong and they are right even though the sticker says different lol. They disrespect customers in their face after customers bring up their mistakes. Atrocious! Even the drinks taste different now. Starbucks is a place you come happy and leave happy with your favorite drink but this Starbucks in particular, you come happy and only the universe knows what happens after lol. Corporate needs to revise every hire adequately!
Atmosphere: 1
Service: 1
Shout out to Ricky at the drive-through just now this morning! helped my mental health from the brink of a small “crashout” 😂🫶🏻
Atmosphere: 4
Food: 4
Service: 5
Wow i’m astonished with how horrible the service is here. I ordered through mobile order. My order was expected to be done at 7:35. After 15 minutes I ask the barista that I’m missing my drink. They ask me what it was and then proceeded to say they would make it. I wait another 10 minutes and I see the baristas just staring at me and cleaning up. So then i go up to them and tell them I’ve been waiting over 20 mins for my drink and the barista processed to stare at me blankly and ask “what’s the drink” as if i hadn’t told them already to make it when it was already suppose to me made! Just asked for the refund cause that was the worst service i’ve ever experienced. Worst part is that this wasn’t the first time it happened.
Atmosphere: 1
Food: 1
Service: 1
This location has been consistently good. They say hello, they get your order right, and they keep the line moving. Nice to see Starbucks focusing on what got them to the top... quality and service. Many stores are still empty due to constant price increases while service went off the cliff. You can't be a top brand if your staff hates your customers for buying the product and refuse to work at any kind of reasonable pace.
Atmosphere: 5
Food: 4
Service: 5
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