ordered a mango pineapple refresher, cashier insisted i ordered a blueberry one, and proceeded to hand me a drink i did not order. i told her that was incorrect and i would like the pineapple one i ordered she argued with me saying everyone heard me say blueberry, i said i definitely said mango pineapple i would like that one. eventually she makes a new one still saying that i said blueberry, if i said blueberry why would i be telling you the order is wrong?… anyway terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Shawnee Laneè
There’s only a 50/50 chance they get your order right, and if you try to correct their mistake, they argue back with, “No, that’s not what you ordered.” I'll be driving to a farther location going forward.
Atmosphere: 1
Food: 1
Service: 1
Jeff S
Sat 12/6 we went in and two employees were fighting loudly. Ok. It's a little rude to do in front of guests, but it happens. But when the food takes and extra 10 minutes to make because only one person is actually working, that's when I got annoyed. I asked if they could stop arguing until we after left and the manager (?) said we could just eat outside. I said I'd prefer they just didn't fight in front of customers and she started arguing with me. We asked for our money back and I asked for the receipt so I could do a survey and they wouldn't give it to us. I didn't really want to get my money, although we deserved it, I would have rather had our breakfast order. Rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Thomas Sundstrom
Second language issues :(
Tiffanie Phillips
Bagel so hard i could barely bite it on more than one occasion. Also gave me spoiled chai latte
Food: 1
Sandeep Kumar
Very bad service no thanks no please nothing
Charles Bert
Love my coffee from Dunkin, I Charles run on Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Furkan
The women works there has no hygiene and doesn’t speak English so it’s hard to make a dialogue
Atmosphere: 3
Food: 2
Service: 1
Matthew Kaelin
Embarrassingly awful, borderline comically terrible service. I’m not certain any of the staff has had any proper education in customer service. Too many times I’ve ordered my first item only to be told to pull around before I can order anything else. Once I arrive at the window, most of the time I’m met with a blank, soulless stare until I have to be the one to ask how much the order costs, as the small electronic screen which indicates the price has been broken for over a year.
Dunkin' Donuts is my go-to place for iced coffee. I visit several times a week.
Food: 5
Service: 5
ОРТ
I ordered a few donuts and only then was told that the donuts I wanted were not available, I suggested that I could wait if they made them now, but they refused because they had no products, they brought me the donuts that they had at that time, all in terrible condition, as if they had been standing like this for several days!!! I ordered 5 donuts, in the end they gave me only one and didn't even refund the money! I am very outraged, very terrible, I went here only because of this, but it is better to go to another place where they can normally solve the problem if it happened, and here they can't say anything except yes and no! I do not recommend going here, the attitude towards the customer is terrible, the service is terrible!!!
Atmosphere: 1
Food: 2
Service: 1
Elliot Stomel
A week ago , I met some friends on Saturday. I purchased a coffee and a doughnut, and sat down at a table with three friends. When I placed my coffee on the table, it tilted over, causing my coffee to fly up in the air and splash all over me and the floor. The employees couldn’t have cared less except for the one who replaced my coffee. They seemed more resentful that they had to mop up the mess than concerned that their customer could have been severely burned or that there was a table that rocked so badly that it posted danger to its customers. I returned to the same Dunkin’ Donuts today, and my friends told me the table appeared to be repaired. When I went to sit down with my coffee at the table again, it tilted, causing my hot coffee to splash all over me and completely soak my pants and burn my hands. As it turns out, the table had not been repaired. The employees had simply crumpled up some napkins, and put them under the base of the table in an attempt to to balance it. There was no acknowledgment by the store employees of what happened. No apology, no inquiry as to whether I was okay, no offer to have my clothes cleaned, not even an offer to replace my coffee. I actually had to seek out the store manager to get her to arrange to have someone mop up the floor. A poorly run store with inadequate supervision.
Service isn’t there
ordered a mango pineapple refresher, cashier insisted i ordered a blueberry one, and proceeded to hand me a drink i did not order. i told her that was incorrect and i would like the pineapple one i ordered she argued with me saying everyone heard me say blueberry, i said i definitely said mango pineapple i would like that one. eventually she makes a new one still saying that i said blueberry, if i said blueberry why would i be telling you the order is wrong?… anyway terrible customer service
Atmosphere: 1
Food: 1
Service: 1
There’s only a 50/50 chance they get your order right, and if you try to correct their mistake, they argue back with, “No, that’s not what you ordered.” I'll be driving to a farther location going forward.
Atmosphere: 1
Food: 1
Service: 1
Sat 12/6 we went in and two employees were fighting loudly. Ok. It's a little rude to do in front of guests, but it happens. But when the food takes and extra 10 minutes to make because only one person is actually working, that's when I got annoyed. I asked if they could stop arguing until we after left and the manager (?) said we could just eat outside. I said I'd prefer they just didn't fight in front of customers and she started arguing with me. We asked for our money back and I asked for the receipt so I could do a survey and they wouldn't give it to us. I didn't really want to get my money, although we deserved it, I would have rather had our breakfast order. Rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Second language issues :(
Bagel so hard i could barely bite it on more than one occasion. Also gave me spoiled chai latte
Food: 1
Very bad service no thanks no please nothing
Love my coffee from Dunkin, I Charles run on Dunkin.
Atmosphere: 5
Food: 5
Service: 5
The women works there has no hygiene and doesn’t speak English so it’s hard to make a dialogue
Atmosphere: 3
Food: 2
Service: 1
Embarrassingly awful, borderline comically terrible service. I’m not certain any of the staff has had any proper education in customer service. Too many times I’ve ordered my first item only to be told to pull around before I can order anything else. Once I arrive at the window, most of the time I’m met with a blank, soulless stare until I have to be the one to ask how much the order costs, as the small electronic screen which indicates the price has been broken for over a year.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Does not open at 5am. False information.
Dunkin' Donuts is my go-to place for iced coffee. I visit several times a week.
Food: 5
Service: 5
I ordered a few donuts and only then was told that the donuts I wanted were not available, I suggested that I could wait if they made them now, but they refused because they had no products, they brought me the donuts that they had at that time, all in terrible condition, as if they had been standing like this for several days!!! I ordered 5 donuts, in the end they gave me only one and didn't even refund the money! I am very outraged, very terrible, I went here only because of this, but it is better to go to another place where they can normally solve the problem if it happened, and here they can't say anything except yes and no! I do not recommend going here, the attitude towards the customer is terrible, the service is terrible!!!
Atmosphere: 1
Food: 2
Service: 1
A week ago , I met some friends on Saturday. I purchased a coffee and a doughnut, and sat down at a table with three friends. When I placed my coffee on the table, it tilted over, causing my coffee to fly up in the air and splash all over me and the floor. The employees couldn’t have cared less except for the one who replaced my coffee. They seemed more resentful that they had to mop up the mess than concerned that their customer could have been severely burned or that there was a table that rocked so badly that it posted danger to its customers. I returned to the same Dunkin’ Donuts today, and my friends told me the table appeared to be repaired. When I went to sit down with my coffee at the table again, it tilted, causing my hot coffee to splash all over me and completely soak my pants and burn my hands. As it turns out, the table had not been repaired. The employees had simply crumpled up some napkins, and put them under the base of the table in an attempt to to balance it. There was no acknowledgment by the store employees of what happened. No apology, no inquiry as to whether I was okay, no offer to have my clothes cleaned, not even an offer to replace my coffee. I actually had to seek out the store manager to get her to arrange to have someone mop up the floor. A poorly run store with inadequate supervision.
Atmosphere: 1
Food: 1
Service: 1
Great service and even greater coffee!
Atmosphere: 5
Food: 5
Service: 5
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