Philly Pretzel Factory
CLOSED$ •
1210 Hamburg Tpke Unit #10, Wayne
About Philly Pretzel Factory
Philly Pretzel Factory Reviews
We all know the pretzels are delicious. What makes this location different is the people. Nicest ever! So accommodating and generous.
Today I hosted an event "Operation Cheer Up the Old Folks' where Wayne moms decorated their cars to drive by an assisted living center, where three residents have been unable to see anyone because of Covid-19 The Pretzel Factory helped me by individually wrapping 55 pretzels to ensure their safety so I could give them a treat- I buy for my parents and their friends many times- and the staff is always eager to help. Without their generosity and supplying the wrappers for me at...read full review
So busy last night but so worth it! They were very apologetic and even gave us a discount for the wait and coupons for future visits! Brought a tray to our party and they were devoured!! I’ll definitely be back!!
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The Philly Pretzel Factory in Wayne has pretzels and cheese sauce that are generally considered very good. The staff's attitudes can vary; some customers have experienced pleasant and accommodating employees, while others have felt ignored or bothered the staff. One customer mentioned meeting a friendly owner during their first visit, but noted that the rest of the staff could use micromanagement during subsequent visits. There have been instances of slow or poor service, with employees appearing disinterested in helping customers. Despite these issues, the pretzels remain a hit at gatherings. However, some customers have been disappointed to find certain locations closed, such as the ones in Atlantic City and Matamoras, PA. Overall, the Philly Pretzel Factory can provide a positive experience, but the quality of service seems to depend on the specific staff working at the time.