I placed an mobile order ahead, but they said they didn't get my order. It took 15 mins to get frapuccino, and barista was rude and frapuccino wasn't blended well, was full of chuck of ice.
Atmosphere: 2
Food: 1
Service: 1
Dan Kesiro
The Supervisor Addy provided excellent customer service ?
Atmosphere: 5
Food: 5
Service: 5
jarolin Galvez
If i could give - stars i would. This place is horrible and horrible workers yelling and dropping everything.. sucks. My order was disgusting
Omar Zuniga
The best place to have a coffee
Fernando Espinoza
Have someone periodically clean the waiting area.
Atmosphere: 1
Food: 3
Service: 2
lissette colon
Went to Starbucks in Willowbrook mall on Saturday11/4/23 @ 8pm & it was horrendous. The service was horrible. The Baristas making the coffee were screaming, cursing, and being obnxious with each other. The place was dirty. The cup they gave me with the coffee was all split over because they were fooling around and not paying attention. Never going there again.
Atmosphere: 1
Food: 1
Service: 1
Sophie Jiang
Went there today as a Starbucks partner to buy a drink. The Spanish lady which was the cashier asked for my personal information and identity when I gave her my partner numbers which wasn’t necessary and she was rude.
Diego Castillo
Terrible service. My Frap came out bad after waiting an unsual amount of time when they weren't busy. Also they forgot about my order and they had a bad attitude.
Atmosphere: 2
Food: 1
Service: 1
Peregrine Falcon
choc java mint frap was the only drink I really liked in this place, and they took it away... great business decision to kill your best items..
Brad Trump
I pass through here every so often for work and recently just witnessed the most pathetic customer service experience. The service was painfully slow as the workers spent more time talking to each other IN THE MIDDLE OF TAKING ORDERS and having to repeat questions because they weren’t paying attention. Several people walked out of line, food items were forgotten to be handed to customers and not once did any of them think to put some pep in their step or offer an apology. The cashier was wearing a playboy sweatshirt which seemed inappropriate for a family mall environment. I stuck it out and waited an overall 40 mins from start of line to receiving my coffee. This isn’t a critique on Starbucks as a whole as I will continue to provide them business, but this specific location is awful. Totally unprofessional workers here.
charged me for the wrong order and didn't give me a refun. and made the drink wrong twice. They didn't even change the milk at least. what if I was allergic
gshs h.
charged me 3.65 for a "iced custom tea" when all i ordered was an iced WATER with strawberry inclusion. I understand and am willing to pay for the inclusion, but costing me for a water was absolutely not necessary. Horrible customer service when I questioned the worker on this.
Miss
Customer service was great. Greeted with a smile which is always a PLUS! Service was quick and accurate. Very friendly.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Danish
NADIA CHAUDRY
Seriously disappointed in the service and the way they are handling food items. Completely
Atmosphere: 1
Food: 1
Service: 1
wizardpower
The employees making making the drinks were awesome but the cashier was very unprofessional talking to her friends and not paying attention while doing transactions at the cash register...
I placed an mobile order ahead, but they said they didn't get my order. It took 15 mins to get frapuccino, and barista was rude and frapuccino wasn't blended well, was full of chuck of ice.
Atmosphere: 2
Food: 1
Service: 1
The Supervisor Addy provided excellent customer service ?
Atmosphere: 5
Food: 5
Service: 5
If i could give - stars i would. This place is horrible and horrible workers yelling and dropping everything.. sucks. My order was disgusting
The best place to have a coffee
Have someone periodically clean the waiting area.
Atmosphere: 1
Food: 3
Service: 2
Went to Starbucks in Willowbrook mall on Saturday11/4/23 @ 8pm & it was horrendous. The service was horrible. The Baristas making the coffee were screaming, cursing, and being obnxious with each other. The place was dirty. The cup they gave me with the coffee was all split over because they were fooling around and not paying attention. Never going there again.
Atmosphere: 1
Food: 1
Service: 1
Went there today as a Starbucks partner to buy a drink. The Spanish lady which was the cashier asked for my personal information and identity when I gave her my partner numbers which wasn’t necessary and she was rude.
Terrible service. My Frap came out bad after waiting an unsual amount of time when they weren't busy. Also they forgot about my order and they had a bad attitude.
Atmosphere: 2
Food: 1
Service: 1
choc java mint frap was the only drink I really liked in this place, and they took it away... great business decision to kill your best items..
I pass through here every so often for work and recently just witnessed the most pathetic customer service experience. The service was painfully slow as the workers spent more time talking to each other IN THE MIDDLE OF TAKING ORDERS and having to repeat questions because they weren’t paying attention. Several people walked out of line, food items were forgotten to be handed to customers and not once did any of them think to put some pep in their step or offer an apology. The cashier was wearing a playboy sweatshirt which seemed inappropriate for a family mall environment. I stuck it out and waited an overall 40 mins from start of line to receiving my coffee. This isn’t a critique on Starbucks as a whole as I will continue to provide them business, but this specific location is awful. Totally unprofessional workers here.
Atmosphere: 1
Service: 1
Restaurantji Recommends
charged me for the wrong order and didn't give me a refun. and made the drink wrong twice. They didn't even change the milk at least. what if I was allergic
charged me 3.65 for a "iced custom tea" when all i ordered was an iced WATER with strawberry inclusion. I understand and am willing to pay for the inclusion, but costing me for a water was absolutely not necessary. Horrible customer service when I questioned the worker on this.
Customer service was great. Greeted with a smile which is always a PLUS! Service was quick and accurate. Very friendly.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Danish
Seriously disappointed in the service and the way they are handling food items. Completely
Atmosphere: 1
Food: 1
Service: 1
The employees making making the drinks were awesome but the cashier was very unprofessional talking to her friends and not paying attention while doing transactions at the cash register...
Atmosphere: 3
Food: 5
Service: 2