I have always enjoyed food here but this is the second time i’ve had a bad experience. The first time they gave my order to somebody else and were very rude making it seem i called into the wrong place when they didn’t put my name on the order and messed up. I then waited 40 minutes for food I called in advance. Than today the hostess again was extremely rude entered my name incorrect on the order making it seem as if I was lying about the order I placed. food took forever and once i finally got my food i said thank you and she just gave a dirty look. i will never return to this place hostess is horribly rude and needs an attitude check.
Atmosphere: 1
Food: 1
Service: 1
Erica Webber
I am too spoiled by New York City and San Francisco Thai restaurants. The food was missing the special Thai flavors I am used to from the Tom Yum soup to the Panang Curry to the Thai Iced Tea. I can not recommend it, unfortunately.
Atmosphere: 2
Food: 2
Service: 3
Alyssa Schaedler
The food is consistently excellent.
Kevin Richard
Great food and atmosphere!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
Paden Saracino
We've never dined in but always order takeout. The food is always
Atmosphere: 4
Food: 5
Service: 5
Kenneth Adamik
Place was slammed and only 1 cook working but the still managed to put out some killer food. Spicy seafood soup was
Atmosphere: 5
Food: 5
Service: 3
Amy G.
It was pretty quiet inside but my son was welcomed which goes miles for me. The server was a young boy who had asked a billion questions to make my son comfortable which is great! Everyone walked away very happy the food was delicious. It was toddler approved so that is a win!
Amy Foschini
Everything was delicious and so fresh! Julie was an amazing server! She was so friendly and genuine. Always was checking on us. We were there with our 3 year old and she was great with him. He even gave her a hug when we left! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
M L
Being that I’m from Florida and none of the Thai restaurants that I’ve previously visited have ever asked me for a reservation I was a bit annoyed to be greeted with a “Do you have a reservation?” And it was said with an attitude. The place is not even an expensive 1 star Michelin, expensive restaurant filled with rich people. It’s what I would call a regular Thai restaurant. Heck, McDonalds has better customer service and that says a lot! Whom appeared to be the owner, didn’t make us feel any welcomed with her whole speech as to why we needed a reservation. It was rude and annoying. She simply could have said, “Welcome. Do you have a reservation? Oh!, You don’t have one? No worries. Today we are short staffed and we have a lot of online orders coming in. There will be a 15-20 minute wait time. Do you mind waiting? Awesome! I can sit you all down and at least get your drinks and some appetizers while you wait. Where are you folks coming from so well dressed? Nice! Welcome to my restaurant. If you folks can patiently wait, I will make your visit worthwhile with a delicious banana dessert towards the end.” Now, that’s how you treat your customers! You don’t lecture them as to why they should have made a reservation. It’s rude, but then again, it’s New Jersey. You can’t expect the best from NJ people. It’s how they are. Rude! Now, besides the bad customer service, the food was indeed amazing. The Chicken Pad Thai and the Tom Kha Gai were super delicious and everything else that my family ordered was super yummy. So, overall, I’m going to give this place a 3 start for lack of good customer service. Sadly, I will definitely not come back to this place even if the food was amazing. I simply can’t stand places that lack good customer service. I’ve been to places where the food was not what I expected, but their customer service was amazing and that’s what moves me to give 5 stars. So, I hope this place can get their act together and work on their customer service. Oh! And I almost forgot. The area where we were seated was next to the cashier. We didn’t need to hear how their online ordering system was not working and how the power outage from the night before caused issues. If she could have sat us somewhere else, all of this could have been avoided. Again, poor customer service.Parking: If the plaza is not busy, you can find parking.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Veggie Fried Rice, Fried Rice, Pad Thai, Tom Kha
Elizabeth Milakovich
Best pad Thai I’ve ever had! And super clean with good service!
This is our favorite place to order take out in town. Molly the owner is very nice and knows my order by memory. The food is always consistently great! I love that they cater to Vegan/Vegetarians as well. Our go to dishes are Pad Thai w chicken & broccoli and vegan Spicy eggplant w mixed vegetables & tofu! The fried bananas are super yummy as well! You can’t go wrong with this place!
Atmosphere: 4
Food: 5
Service: 5
Amanda W
Just ordered takeout for the first time and every item was fantastic!! they also have extensive gluten free options which I appreciate having celiac. I’ll definitely be back here soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Pad Thai
Lauren M.
Best Thai place, the food is incredible every time! The owner is lovely and is accommodating to my vegan diet which I appreciate so much. Thank you west milford Thai!!!
Samantha Smith
Great food excellent service best Thai restaurant in the area!!!!
Atmosphere: 5
Food: 5
Service: 5
LisaMarie Lawrence
Ordered takeout from West Milford Thai tonight and couldn’t be more impressed. The Tom Kha soup was so flavorful and delicious, as was everything else we ordered. Living in tuxedo we are in a bit of a food desert but this is close enough to make the quick drive. Highly recommend!
Food: 5
Service: 5
Recommended dishes: Chicken Satay, Pad Thai, Tom Kha
I have always enjoyed food here but this is the second time i’ve had a bad experience. The first time they gave my order to somebody else and were very rude making it seem i called into the wrong place when they didn’t put my name on the order and messed up. I then waited 40 minutes for food I called in advance. Than today the hostess again was extremely rude entered my name incorrect on the order making it seem as if I was lying about the order I placed. food took forever and once i finally got my food i said thank you and she just gave a dirty look. i will never return to this place hostess is horribly rude and needs an attitude check.
Atmosphere: 1
Food: 1
Service: 1
I am too spoiled by New York City and San Francisco Thai restaurants. The food was missing the special Thai flavors I am used to from the Tom Yum soup to the Panang Curry to the Thai Iced Tea. I can not recommend it, unfortunately.
Atmosphere: 2
Food: 2
Service: 3
The food is consistently excellent.
Great food and atmosphere!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai
We've never dined in but always order takeout. The food is always
Atmosphere: 4
Food: 5
Service: 5
Place was slammed and only 1 cook working but the still managed to put out some killer food. Spicy seafood soup was
Atmosphere: 5
Food: 5
Service: 3
It was pretty quiet inside but my son was welcomed which goes miles for me. The server was a young boy who had asked a billion questions to make my son comfortable which is great! Everyone walked away very happy the food was delicious. It was toddler approved so that is a win!
Everything was delicious and so fresh! Julie was an amazing server! She was so friendly and genuine. Always was checking on us. We were there with our 3 year old and she was great with him. He even gave her a hug when we left! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Being that I’m from Florida and none of the Thai restaurants that I’ve previously visited have ever asked me for a reservation I was a bit annoyed to be greeted with a “Do you have a reservation?” And it was said with an attitude. The place is not even an expensive 1 star Michelin, expensive restaurant filled with rich people. It’s what I would call a regular Thai restaurant. Heck, McDonalds has better customer service and that says a lot! Whom appeared to be the owner, didn’t make us feel any welcomed with her whole speech as to why we needed a reservation. It was rude and annoying. She simply could have said, “Welcome. Do you have a reservation? Oh!, You don’t have one? No worries. Today we are short staffed and we have a lot of online orders coming in. There will be a 15-20 minute wait time. Do you mind waiting? Awesome! I can sit you all down and at least get your drinks and some appetizers while you wait. Where are you folks coming from so well dressed? Nice! Welcome to my restaurant. If you folks can patiently wait, I will make your visit worthwhile with a delicious banana dessert towards the end.” Now, that’s how you treat your customers! You don’t lecture them as to why they should have made a reservation. It’s rude, but then again, it’s New Jersey. You can’t expect the best from NJ people. It’s how they are. Rude! Now, besides the bad customer service, the food was indeed amazing. The Chicken Pad Thai and the Tom Kha Gai were super delicious and everything else that my family ordered was super yummy. So, overall, I’m going to give this place a 3 start for lack of good customer service. Sadly, I will definitely not come back to this place even if the food was amazing. I simply can’t stand places that lack good customer service. I’ve been to places where the food was not what I expected, but their customer service was amazing and that’s what moves me to give 5 stars. So, I hope this place can get their act together and work on their customer service. Oh! And I almost forgot. The area where we were seated was next to the cashier. We didn’t need to hear how their online ordering system was not working and how the power outage from the night before caused issues. If she could have sat us somewhere else, all of this could have been avoided. Again, poor customer service.Parking: If the plaza is not busy, you can find parking.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Veggie Fried Rice, Fried Rice, Pad Thai, Tom Kha
Best pad Thai I’ve ever had! And super clean with good service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Curry, Pad Thai
Restaurantji Recommends
This is our favorite place to order take out in town. Molly the owner is very nice and knows my order by memory. The food is always consistently great! I love that they cater to Vegan/Vegetarians as well. Our go to dishes are Pad Thai w chicken & broccoli and vegan Spicy eggplant w mixed vegetables & tofu! The fried bananas are super yummy as well! You can’t go wrong with this place!
Atmosphere: 4
Food: 5
Service: 5
Just ordered takeout for the first time and every item was fantastic!! they also have extensive gluten free options which I appreciate having celiac. I’ll definitely be back here soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Pad Thai
Best Thai place, the food is incredible every time! The owner is lovely and is accommodating to my vegan diet which I appreciate so much. Thank you west milford Thai!!!
Great food excellent service best Thai restaurant in the area!!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered takeout from West Milford Thai tonight and couldn’t be more impressed. The Tom Kha soup was so flavorful and delicious, as was everything else we ordered. Living in tuxedo we are in a bit of a food desert but this is close enough to make the quick drive. Highly recommend!
Food: 5
Service: 5
Recommended dishes: Chicken Satay, Pad Thai, Tom Kha