Annia, Jaixa, and Gia’s customer service was everythinggggg!! My experience here was 100% better than my experience at the Avenel location. These girls were so sweet and enthusiastic, they deserve a raise!! I’ll definitely be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
Lata
Most consistently good chipotle I’ve been to.
Food: 5
steve t
Good but very stingy on the meat. I paid for extra meat this time hoping to get more.....and got barely any again.
Food: 4
Service: 3
Noah LaBelle
If you have to eat here, never order online. Arrived at 8:22pm and order was suppose to be ready at 8:20pm. I was told not ready. Watched 10 customers walk in, order and leave and my order was not ready. Asked again at 8:32pm and was told not ready yet. Asked for a manager at 8:45pm. I was told “short on staff”, “needed to do all the prep work” and some other reasons. It didn’t make sense and I said I watched all these people walk in and leave while I was still waiting. Order was handed to me at 8:47pm. Got home. One order was very cold and the bottom of the burrito bowl was very saturated like it was sitting out for a long time. The other order was still warm and the bottom was not saturated. Second order was missing sour cream and even asked of extra sour cream on that order. The online ordering is chaotic at this location and should be addressed by management. They apologized for the wait to every online order handed out while I was waiting. Shouldn’t take 27 minutes past the pickup time for a carryout. I saw 5 employees behind the counter plus the manager. Shouldn’t that be enough employees? Do yourself a favor, go to Qdoba. Same food, super fast service. Also, who cuts red bell peppers like the last picture. Looks very rushed and untrained.
Atmosphere: 1
Food: 1
Service: 1
Karmveer Gosal
This place is good during the week when the managers are around. The food tastes fresh and is made well.
On weekends, though, it’s a different story. The food is usually too salty and doesn’t taste fresh at all. It honestly feels like no one’s paying attention Friday through Sunday.
Atmosphere: 4
Food: 4
Service: 4
Eddie Gonzalez
This location consistently runs out of steak and other meats by around 6pm. On my most recent visit, I was told steak would be a 30-minute wait, so I decided to wait—only to be told after that time that they were completely out of steak. This happens far too often to be considered a one-off issue.
They are rarely prepared on time with basics like meat and rice, and guacamole is also frequently unavailable, with no sense of urgency to make more or restock.
While a few employees are great and genuinely helpful, the majority are very rude, give attitude, and lack professionalism.
Overall, the food quality is good when everything is available, but the constant shortages and poor customer service make this location frustrating and unreliable.
Atmosphere: 1
Food: 5
Service: 1
Ian H No
One of the best run Chipotles in the Woodbridge area.
Atmosphere: 4
Food: 5
Service: 5
Elizabeth Page
This is the weirdest Chipotle I’ve ever been to.
They kept rushing us for some reason, even though there was no line and it was the middle of the day. The cashier literally yelled at me to tell him what I was getting in my burrito before the tortilla was even on the counter. The tortilla just starts warming up and another server is asking me what rice and beans I want and just stands there holding a spoonful of rice as if that’s gonna somehow speed up the tortilla. Only the original server was being a normal person; the rest of them were making me feel like I wasn’t supposed to be there. Very odd.
Burritos at this location are also like half the size of a regular Chipotle burrito.
I came here starving, excited to eat up some chipotle but I was actually very disappointed. I ordered queso in my bowl and the lady gave me a TINY sliver of queso… smh cmon chipotle 😞
Atmosphere: 3
Food: 1
Service: 1
Hiding Places
One of the best Chipotles I’ve been to, don’t get what the haters are on about. Thanks Chipotle!
Atmosphere: 5
Food: 5
Service: 5
Adil Shah
I never write reviews but this is genuinely the worst chipotle i have ever eaten. The steak was rubbery and dry. The tortilla was not warmed enough. The rice was mushy. Never going here again i deadass wasted 25 bucks.
Atmosphere: 1
Food: 1
Service: 1
Humberto Nunez
Always some bs whe you come to this chipotle. Waiting 25 mins for online order . Always down have food made and have to wait to make it . Management needs to learn how to manage better and employees sometimes giving attitude instead of taking accountability
Friendly staff, clean location, good food!
Atmosphere: 5
Food: 5
Service: 5
Annia, Jaixa, and Gia’s customer service was everythinggggg!! My experience here was 100% better than my experience at the Avenel location. These girls were so sweet and enthusiastic, they deserve a raise!! I’ll definitely be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
Most consistently good chipotle I’ve been to.
Food: 5
Good but very stingy on the meat. I paid for extra meat this time hoping to get more.....and got barely any again.
Food: 4
Service: 3
If you have to eat here, never order online. Arrived at 8:22pm and order was suppose to be ready at 8:20pm. I was told not ready. Watched 10 customers walk in, order and leave and my order was not ready. Asked again at 8:32pm and was told not ready yet. Asked for a manager at 8:45pm. I was told “short on staff”, “needed to do all the prep work” and some other reasons. It didn’t make sense and I said I watched all these people walk in and leave while I was still waiting. Order was handed to me at 8:47pm. Got home. One order was very cold and the bottom of the burrito bowl was very saturated like it was sitting out for a long time. The other order was still warm and the bottom was not saturated. Second order was missing sour cream and even asked of extra sour cream on that order. The online ordering is chaotic at this location and should be addressed by management. They apologized for the wait to every online order handed out while I was waiting. Shouldn’t take 27 minutes past the pickup time for a carryout. I saw 5 employees behind the counter plus the manager. Shouldn’t that be enough employees? Do yourself a favor, go to Qdoba. Same food, super fast service. Also, who cuts red bell peppers like the last picture. Looks very rushed and untrained.
Atmosphere: 1
Food: 1
Service: 1
This place is good during the week when the managers are around. The food tastes fresh and is made well.
On weekends, though, it’s a different story. The food is usually too salty and doesn’t taste fresh at all. It honestly feels like no one’s paying attention Friday through Sunday.
Atmosphere: 4
Food: 4
Service: 4
This location consistently runs out of steak and other meats by around 6pm. On my most recent visit, I was told steak would be a 30-minute wait, so I decided to wait—only to be told after that time that they were completely out of steak. This happens far too often to be considered a one-off issue.
They are rarely prepared on time with basics like meat and rice, and guacamole is also frequently unavailable, with no sense of urgency to make more or restock.
While a few employees are great and genuinely helpful, the majority are very rude, give attitude, and lack professionalism.
Overall, the food quality is good when everything is available, but the constant shortages and poor customer service make this location frustrating and unreliable.
Atmosphere: 1
Food: 5
Service: 1
One of the best run Chipotles in the Woodbridge area.
Atmosphere: 4
Food: 5
Service: 5
This is the weirdest Chipotle I’ve ever been to.
They kept rushing us for some reason, even though there was no line and it was the middle of the day. The cashier literally yelled at me to tell him what I was getting in my burrito before the tortilla was even on the counter. The tortilla just starts warming up and another server is asking me what rice and beans I want and just stands there holding a spoonful of rice as if that’s gonna somehow speed up the tortilla. Only the original server was being a normal person; the rest of them were making me feel like I wasn’t supposed to be there. Very odd.
Burritos at this location are also like half the size of a regular Chipotle burrito.
Just avoid this Chipotle location.
Food: 1
Service: 1
White Rice is not cook yet
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Staff can’t find any worse than that
Atmosphere: 4
Food: 4
I came here starving, excited to eat up some chipotle but I was actually very disappointed. I ordered queso in my bowl and the lady gave me a TINY sliver of queso… smh cmon chipotle 😞
Atmosphere: 3
Food: 1
Service: 1
One of the best Chipotles I’ve been to, don’t get what the haters are on about. Thanks Chipotle!
Atmosphere: 5
Food: 5
Service: 5
I never write reviews but this is genuinely the worst chipotle i have ever eaten. The steak was rubbery and dry. The tortilla was not warmed enough. The rice was mushy. Never going here again i deadass wasted 25 bucks.
Atmosphere: 1
Food: 1
Service: 1
Always some bs whe you come to this chipotle. Waiting 25 mins for online order . Always down have food made and have to wait to make it . Management needs to learn how to manage better and employees sometimes giving attitude instead of taking accountability
Atmosphere: 1
Food: 1
Service: 1
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