Dairy Queen Grill & Chill

Omg the Dairy Queen on Topsail Road is sickening ,that building should be closed. The smell of sewer as you enter the building is unbelievable and it’s been like it for over a month. I walked in and walked out wouldn’t eat there!

Atmosphere: 1

Food: 1

Service: 1

I love Dairy Queen, but I will not be attending this location anymore. I ordered two cones and they were not of the correct consistency (not creamy at all, picture light grey hard ice cream). I instantly mentioned to the cashier that they did not look right, and asked why they looked that way. The worker made another cone and still it was not creamy. I asked if their machine was broken or lacking an ingredient. They did not understand.
The lack of quality control and understanding that their product is not as advertised makes me think they need additional training or supervision on Dairy Queen standards. I did mention this privately to Dairy Queen but did not get any response back.

Atmosphere: 1

Food: 1

Service: 1

Beautifully decorated ice cream cakes. The employee who did the lettering for me did the best job with cute hearts added to the message ❤

Food: 5

Service: 5

Staff are very friendly, both the food and the ice creams are delicious but can get a bit expensive very quickly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzard, Fries

Ever since India took it over its been horrible. Use to be our go to every friday but we have now switched to Portugal cove road location. Food is miles better and milk shakes aren't milk and ice cream isn't 3/4 melted.

Atmosphere: 1

Food: 1

Service: 1

Went with my friend and her dog and the worker didn't even complement the dog (no pup cup?) and they were out of three different kinds of blizzards we asked for. The worker was very rude, would not come again, and the bathrooms were out of order. Horrible experience

Atmosphere: 1

Food: 2

Service: 1

I was one of if not the last customer on July 7th. Just before closing. I ordered the two cheeseburgers for $6 deal. My brother was with me and he noticed that the staff pulled them out of the microwave before calling me to pick them up. He said that's not a good sign and warned me to be careful. I ate them regardless. That night I'm sure I had some degree of food poisoning because I was running the toilet all night. My stomach was rolling. I think that they tried to salvage those two burgers rather than making new ones and I may have some degree of food poisoning. I run a business too. We always treat people the way we want to be treated ourselves. I didn't get that impression shopping here. The other problem is that all of the staff seemed to be from the same background and kept are speaking in a foreign language when they're not talking to customers which I'm sorry to say adds nothing positive to a comfortable customer experience.

Atmosphere: 3

Food: 1

Service: 1

Pretty much couldn't understand the staff and inside the restaurant had a horrible smell

Atmosphere: 2

Food: 4

Service: 3

Yesterday was my daughter's birthday , I had a cake order placed elsewhere and when I picked it up it was done wrong I was so disappointed and so upset , I of course was In panic mood not having the right cake I wanted for my daughter's birthday I called diary queen and the lady was so kind & patient and the most helpful to deal with the cake decorated she had took all my info send me pics by text which was so convenient by the way lol. She got my daughter's cake made in a quick timely matter and it was the right cake i wanted for my little princess 3rd birthday!Thank you so much it just goes to show how much of great service diary queen topsail road has to offer ? ? ❤️Thanks so much again ☺️

Service: 5

Went to purchase a hamburger meal for my elderly mother in law, got home with no burger ??‍♂️ 15 min drive so we didn’t go back.

Atmosphere: 2

Food: 4

Service: 1

Burgers are usually reheated in a microwave right in front of you not a good look.

Atmosphere: 3

Food: 1

Service: 3

THE BEST BLIZZARD EVER??❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzard

This location is the closest to our home, and we eat here a few times a year. I found on several occasions, the drive thru wait time was extremely long!! This is a big inconvenience to people who want to get in and out within 10 minutes not happening here.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Onion Rings, Hamburger Kids Meal, Fries

Not worth to give a single star. Was at topsail road location to order 2 treats on Nov 11th around 4.45pm. Only two cars in-front of us and we had to wait 25 minutes to get the order. Staff was not nice either. Never go there again.

Tried getting a cake, they told me they can’t decorate cakes anymore? Like add extra stuff like writing balloons boarders etc. like since when? They always did and honestly I’m

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Blizzard, Sundaes, DQ