Dairy Queen Grill & Chill

Poor service, doors locked at the time of opening hours as showing. Couldn't get to order anything. Due to the fryers had to be cleaned.

Worst experience at this store tonight! Dairy Queen Topsail Road.
Placed an order totaling $48.25.
One of the items was a cheese burger with just cheese ketchup and bacon due to allergies.
When the order was placed, i proceeded to get my drinks and condiments. The root beer had sprayed on my hand and was very sticky, I reached for napkins, but the dispenser was empty. The ketchup pump was empty, too. Went to the washroom to wash my hand to find both bathrooms were filthy, toilets were stogged, sinks were black and no toilet paper in either bathroom.

Our meals was delivered to our table, when I opened the special order box it had all the toppings. I took this back to the employee who told me to check the other box. I checked and that burger had all the toppings as well. The employee then tried to take the other burger and inspect it himself after i just confirmed it had all the toppings! He opened the box and lift the bun with bare hands!
He then said he would fix the other burger, when the new order arrived i again check the burger only to find that they had scrapped the toppings off and gave me the same burger! As mentioned previously this order was allergie sensitive.
When i went back the second time and asked if they had scrapped the toppings off the employee lied to me and said it was a new one. I opened the burger and showed him the mayo still on the bun. He then grabbed the burger and went over to the kitchen.

The rude attitude and filth at this store is saddening, unsanitary, and downright dangerous to people with sever allergies!

Drive thru

The service at this Dairy Queen is absolutely fantastic! They are all very kind and always have my order hot and ready so fast. 10/10 service with the awesome DQ Topsail Road staff!!

Ordered a custom ice-cream cake, and they did an amazing job. Exceeded expectations.

Omg the Dairy Queen on Topsail Road is sickening ,that building should be closed. The smell of sewer as you enter the building is unbelievable and it’s been like it for over a month. I walked in and walked out wouldn’t eat there!

Atmosphere: 1

Food: 1

Service: 1

I love Dairy Queen, but I will not be attending this location anymore. I ordered two cones and they were not of the correct consistency (not creamy at all, picture light grey hard ice cream). I instantly mentioned to the cashier that they did not look right, and asked why they looked that way. The worker made another cone and still it was not creamy. I asked if their machine was broken or lacking an ingredient. They did not understand.
The lack of quality control and understanding that their product is not as advertised makes me think they need additional training or supervision on Dairy Queen standards. I did mention this privately to Dairy Queen but did not get any response back.

Atmosphere: 1

Food: 1

Service: 1

Beautifully decorated ice cream cakes. The employee who did the lettering for me did the best job with cute hearts added to the message ❤

Food: 5

Service: 5

Staff are very friendly, both the food and the ice creams are delicious but can get a bit expensive very quickly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blizzard, Fries

Ever since India took it over its been horrible. Use to be our go to every friday but we have now switched to Portugal cove road location. Food is miles better and milk shakes aren't milk and ice cream isn't 3/4 melted.

Atmosphere: 1

Food: 1

Service: 1

Went with my friend and her dog and the worker didn't even complement the dog (no pup cup?) and they were out of three different kinds of blizzards we asked for. The worker was very rude, would not come again, and the bathrooms were out of order. Horrible experience

Atmosphere: 1

Food: 2

Service: 1

I was one of if not the last customer on July 7th. Just before closing. I ordered the two cheeseburgers for $6 deal. My brother was with me and he noticed that the staff pulled them out of the microwave before calling me to pick them up. He said that's not a good sign and warned me to be careful. I ate them regardless. That night I'm sure I had some degree of food poisoning because I was running the toilet all night. My stomach was rolling. I think that they tried to salvage those two burgers rather than making new ones and I may have some degree of food poisoning. I run a business too. We always treat people the way we want to be treated ourselves. I didn't get that impression shopping here. The other problem is that all of the staff seemed to be from the same background and kept are speaking in a foreign language when they're not talking to customers which I'm sorry to say adds nothing positive to a comfortable customer experience.

Atmosphere: 3

Food: 1

Service: 1

Pretty much couldn't understand the staff and inside the restaurant had a horrible smell

Atmosphere: 2

Food: 4

Service: 3

Yesterday was my daughter's birthday , I had a cake order placed elsewhere and when I picked it up it was done wrong I was so disappointed and so upset , I of course was In panic mood not having the right cake I wanted for my daughter's birthday I called diary queen and the lady was so kind & patient and the most helpful to deal with the cake decorated she had took all my info send me pics by text which was so convenient by the way lol. She got my daughter's cake made in a quick timely matter and it was the right cake i wanted for my little princess 3rd birthday!Thank you so much it just goes to show how much of great service diary queen topsail road has to offer ? ? ❤️Thanks so much again ☺️

Service: 5

Went to purchase a hamburger meal for my elderly mother in law, got home with no burger ??‍♂️ 15 min drive so we didn’t go back.

Atmosphere: 2

Food: 4

Service: 1