Mary Brown's Chicken & Taters

BIG MARY

Atmosphere: 4

Food: 5

Service: 4

Staff were very nice and pleasant to deal with. Wasn't too busy, the food took a bit to come out but for good reason-- they cooked it then and it didn't sit under a heat lamp for an hour. Place looks a bit boring and sterile but better than a dump.

Atmosphere: 4

Food: 5

Service: 5

Really bad customer service

Atmosphere: 1

Food: 3

Service: 1

“I absolutely love coming to Mary Brown’s on Torbay Road! The food is always fresh, and the service is top-notch. Even though it’s not the closest location to me, I keep coming back because of the cleanliness and the fantastic customer service. Huge shoutout to Joyce, Shelley, Karen, and Swetlana – they go above and beyond to make every visit enjoyable. Highly recommend this location for anyone craving great food and a welcoming atmosphere!”

Atmosphere: 5

Food: 5

Service: 5

This was the worst experience I've ever had at a Mary Brown's.

I ordered a simple spicy 3 piece chicken with taters and asked the worker (at 9:50pm on Oct 12, slightly dark skinned Asian male) at the drive in to add spicy seasoning to the taters. He said they don't put the spicy seasoning on the taters and had to put it on the side. As ridiculous and simple it is to just provide some basic service, he gave me attitude about it, after I said other locations I've been to here do. He tells me he has to go to his manager... (again.. to sprinkle spice on the taters...) and comes back asking me what I want again. I repeated the order and I asked him if he will put the spicy, and gave me attitude again about doing it.

This was already so unprofessional and ridiculous, but to top it off, he drenched both the chicken and the taters in spice to the point it was basically inedible. It was so caked on I had to dust what I could but it was still ridiculous. This is beyond unprofessional and shows a complete lack of care for customer service. It's baffling that something as simple as a seasoning request turned into such an ordeal. Instead of resolving the issue in a reasonable and polite manner, the employee not only gave me attitude but also sabotaged the food. The fact that I had to dust off seasoning just to attempt to eat it is beyond comprehension, bordering malicious.

Edit: I had a stomach ache. He should be fired. It'd be like if a doctor dismissed a patient because they didn't like them. Absolute joke.

Edit 2: It's been days since I sent them an e-mail to their likely generic e-mail and nothing's been followed-up. Useless pandering and awful customer service for this location.

Atmosphere: 1

Food: 1

Service: 1

Had to try this Newfoundland staple. Was a decent chicken sandwich.

Atmosphere: 5

Food: 4

Service: 5

Marrybrown has a limited presence in Canada, offering its signature Malaysian-style fried chicken and other halal-friendly fast-food options. It caters to diverse tastes with a blend of Western and Asian-inspired meals.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili, Tater Tots, Big Mary Combo, Spicy Fried Chicken

I hate to change my review from 5 to 1 star after 2 years. But this location has went down hill over the last few months. What is a piece of chicken?? Does a wing count? Does a breaded chicken spine with a bit of rib rage and a nibble of meat count? Does a breaded spine attached to a wing count? For 6 pieces of chicken, it costs about $25 with tax. Let's just say $4 per piece to keep it simple. Are any of the above "pieces" worth that? NO! there is not a person on the planet who would agree that this is worth it. On average, I get 2, maybe 3 if I'm lucky, proper pieces of chicken from a 6 piece. I'm not even sure why I keep buying it. Hope, I guess. I hope that one day I go and get 6 proper pieces of chicken like it used to be. PLEASE, PLEASE STOP!! Breading and selling me stuff that should be going in the trash. This is garbage, NOT food. You don't bread the spine and ribcage and sell it. A wing is also not a "piece." A wing attached to a piece of breast, yes, that's acceptable. But not alone. A wing is not worth $4! After this many disappointing experiences, I won't be returning here anytime soon. I will try another location.

Food: 1

I've been repeatedly turned away here an hour before closing. I was told they are closing soon so I can't get any chicken tenders. Bad for business. I eat here every week, but I won't be if I can't get what I want to eat. Otherwise the food is great when you can get it lol.

Atmosphere: 4

Food: 3

Service: 1

Recommended dishes: Big Mary Combo

Canadian fried chicken franchise. Nothing out of this world. Fast food at a good price.

Atmosphere: 3

Food: 4

Service: 2

Ordered mash up bowl. When I picked it up, and opened the oreer, the gravy was not cleaned from the sides and got all over my fingers and to top it off didn't have any napkins and fork or spoon to eat.

What was the point of driving thru, if I have to go inside and ask for the basics things which are suppose to be there in a order.

Atmosphere: 3

Food: 3

Service: 1

Food was really good and tasty. The staff is really friendly and helpful in suggesting the menu items. Would definitely recommend this place to everyone.

Parking: Free parking lot

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Fried Chicken

Really I didn’t expect this thing like every time I eat spicy big marry but this time they made such a bad sandwich they putt red spicy seasoning just on one side of a chicken piece and that too much I love spicy but really this time they made my condition worse.ln my life I didn’t eat this type of sandwich.this has caused me to vomit. And second thing they told me we don’t accept cash.

Food: 1

Service: 1

Good food, clean store, friendly employees and my happy mind.

One thing that I was wondering about… Idk but I felt the floor is always a little bit slippery when I go there. It is either they are mopping and wiping the floor every hours or the tiles might have a different texture on it. Let me know if others feel it too.

Kid-friendliness: Open area and large tables which can accommodate families with kids

Wheelchair accessibility: button activate doors for wheelchairs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mary Combo, Spicy Fried Chicken

They don’t accept cash. I’ve never hated a restaurant so much that it compelled me to leave a negative review but this stands out as an all time low in terms of service.