placed order online end of January received confirmation of date and time to pickup and payment was processed. jump ahead 3.5 weeks I tried calling to ask if pickup could be 30 mins earlier, voice mall ... replied back to the confirmation email I received jan 27th and received an email.back saying store closed on the Feb 18th, and it was a web site error.
so only for a called on the 17th of February I be waiting outside the store to pick up my order.
where's the consumer service to let paying customers know there was an error online and unfortunately can't process your order and offer other dates, not take there money with the customer thinking everything was good to go. disappointed bday girl.
received refund 4 days later.
Teresita Ellen
normally love the place. Yesterday my daughter placed an online order for a half dozen assorted donuts to be delivered today. this morning they arrived and there were 3 Boston creams (the vilest of donuts) and 3 with bacon? first off, who puts bacon on a donut?! second of all, 3 of 2 kinds of donuts isn't assorted. my husband went to the store and was brushed off and told "we fill the order with what we have". This $50(ish) dollar order was placed yesterday, so, unless you start the day with only 2 kinds of donuts, that's rubbish. To top it off she's vegetarian and hasn't eaten meat in 15 years, so we had to drive over and buy her two separate donuts in order for her to get one she could eat. This isn't the first time I've gotten rubbish service there. the donuts are amazing, best in St. John's, but the lack of customer service is astonishing.
ETA... the bacon ones are actually Boston creme with bacon and white glaze. so apparently 6 assorted= 6 Boston creme, 3 with soggy, not crispy, cold bacon.
David Sackett
I want to thank Nemo for the Peace and Reconciliation Donut! I visited Newfoundland for the first time last month, and had a great time. And your donut contributed to my great experience.
Atmosphere: 5
Food: 5
Service: 5
Julie Gosselin
Whimsical creations that are amazing to the eyes and taste buds. We couldn't pick so we ended up buying a dozen to share with friends. Must try!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mix Classic and Deluxe 12 Pack
Jordan Colson
Excellent customer service and the quality of their dounuts are unbeatable! I highly recommend them to anyone!
Their website is also visually pleasing and easy to navigate!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Classic and Deluxe 12 Pack
Max Power
With so many different donuts to choose from, it was hard to pick just one. I got their coffee donut and it was delicious. Fluffy and you can really taste the coffee.
Atmosphere: 5
Food: 5
Service: 5
Lola Keith
So good! Will definitely come again?
Atmosphere: 5
Food: 5
Service: 5
Sarah Fowler
The best donuts! Super soft, tasty and always a huge variety. A big plus is that they’re baked from scratch every morning so you’re always getting extremely fresh product! 10/10 recommend
Excellent donuts. Super tasty and fresh. We couldn't decide which ones to get so we just ordered extra. :) Very friendly staff. If we ever go back to St John's I'm definitely going back for more donuts.
Atmosphere: 5
Food: 5
Service: 5
Chris Rogers
I've had the pleasure of visiting this fine establishment on two occasions where I was lucky enough to sample their fresh, incredibly tasty and creative donuts served by happy, kind and patient staff. The donuts and staff are amongst the best anywhere in St John's.This is definitely a spot to be experienced for yourself.
I got the Brownie Crumble Donut Cake and I have to say it was one of the most delicious treats I have ever had! It is literally a freshly made donut the size of a dinner plate and it is really difficult to stop eating once you have started! It was really easy to make the order on the website and service in the store was incredibly kind and efficient! Supporting local has never tasted so good!!!
Atmosphere: 5
Food: 5
Service: 5
John F
Tasty, soft donuts! Not too sweet and there were multiple flavour options. A bit pricey for the size and portions, but it’s worth it for a nice little treat. I like their pink sprinkle donut and their vegan apple fritter!
Atmosphere: 3
Food: 4
Service: 5
Stephanie
The donuts are some of the best I've ever tasted. The dough was super light and fluffy. The flavours weren't overwhelming. Everything was balanced well. The gentleman serving us was friendly and kind. I highly recommend you make them a part of your weekend.
Dietary restrictions: They had vegan donuts available too.
These donuts are amazing! We’ve been fans for a long time but we just got back from a trip to NYC and nothing there even came close to the Newfoundland Donut company’s donuts. Service is always amazing and so incredibly friendly. It’s just a wonderful place to visit overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Deluxe 6 Pack
Dillon Stapleton
Costs about 4 times the price for a single donut as compared to Tim’s, right across the road.
placed order online end of January received confirmation of date and time to pickup and payment was processed. jump ahead 3.5 weeks I tried calling to ask if pickup could be 30 mins earlier, voice mall ... replied back to the confirmation email I received jan 27th and received an email.back saying store closed on the Feb 18th, and it was a web site error. so only for a called on the 17th of February I be waiting outside the store to pick up my order. where's the consumer service to let paying customers know there was an error online and unfortunately can't process your order and offer other dates, not take there money with the customer thinking everything was good to go. disappointed bday girl. received refund 4 days later.
normally love the place. Yesterday my daughter placed an online order for a half dozen assorted donuts to be delivered today. this morning they arrived and there were 3 Boston creams (the vilest of donuts) and 3 with bacon? first off, who puts bacon on a donut?! second of all, 3 of 2 kinds of donuts isn't assorted. my husband went to the store and was brushed off and told "we fill the order with what we have". This $50(ish) dollar order was placed yesterday, so, unless you start the day with only 2 kinds of donuts, that's rubbish. To top it off she's vegetarian and hasn't eaten meat in 15 years, so we had to drive over and buy her two separate donuts in order for her to get one she could eat. This isn't the first time I've gotten rubbish service there. the donuts are amazing, best in St. John's, but the lack of customer service is astonishing. ETA... the bacon ones are actually Boston creme with bacon and white glaze. so apparently 6 assorted= 6 Boston creme, 3 with soggy, not crispy, cold bacon.
I want to thank Nemo for the Peace and Reconciliation Donut! I visited Newfoundland for the first time last month, and had a great time. And your donut contributed to my great experience.
Atmosphere: 5
Food: 5
Service: 5
Whimsical creations that are amazing to the eyes and taste buds. We couldn't pick so we ended up buying a dozen to share with friends. Must try!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mix Classic and Deluxe 12 Pack
Excellent customer service and the quality of their dounuts are unbeatable! I highly recommend them to anyone!
Their website is also visually pleasing and easy to navigate!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Classic and Deluxe 12 Pack
With so many different donuts to choose from, it was hard to pick just one. I got their coffee donut and it was delicious. Fluffy and you can really taste the coffee.
Atmosphere: 5
Food: 5
Service: 5
So good! Will definitely come again?
Atmosphere: 5
Food: 5
Service: 5
The best donuts! Super soft, tasty and always a huge variety. A big plus is that they’re baked from scratch every morning so you’re always getting extremely fresh product! 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic 12 Pack, Double Deluxe 6 Pack
Excellent donuts. Super tasty and fresh. We couldn't decide which ones to get so we just ordered extra. :)
Very friendly staff. If we ever go back to St John's I'm definitely going back for more donuts.
Atmosphere: 5
Food: 5
Service: 5
I've had the pleasure of visiting this fine establishment on two occasions where I was lucky enough to sample their fresh, incredibly tasty and creative donuts served by happy, kind and patient staff. The donuts and staff are amongst the best anywhere in St John's.This is definitely a spot to be experienced for yourself.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I got the Brownie Crumble Donut Cake and I have to say it was one of the most delicious treats I have ever had! It is literally a freshly made donut the size of a dinner plate and it is really difficult to stop eating once you have started! It was really easy to make the order on the website and service in the store was incredibly kind and efficient! Supporting local has never tasted so good!!!
Atmosphere: 5
Food: 5
Service: 5
Tasty, soft donuts! Not too sweet and there were multiple flavour options. A bit pricey for the size and portions, but it’s worth it for a nice little treat. I like their pink sprinkle donut and their vegan apple fritter!
Atmosphere: 3
Food: 4
Service: 5
The donuts are some of the best I've ever tasted. The dough was super light and fluffy. The flavours weren't overwhelming. Everything was balanced well. The gentleman serving us was friendly and kind. I highly recommend you make them a part of your weekend.
Dietary restrictions: They had vegan donuts available too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix Classic and Deluxe 6 Pack, Classic 6 Pack, Lemon Filled Donut, Double Deluxe 6 Pack
These donuts are amazing! We’ve been fans for a long time but we just got back from a trip to NYC and nothing there even came close to the Newfoundland Donut company’s donuts. Service is always amazing and so incredibly friendly. It’s just a wonderful place to visit overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Deluxe 6 Pack
Costs about 4 times the price for a single donut as compared to Tim’s, right across the road.
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