Tim Hortons

10am, and no donuts in display for sale, 2 customers just left due to this.

I live nearby, and this Tim Hortons is the closest location to my home. That’s the only reason I’ve been coming here regularly.

Unfortunately, the service at this location has deteriorated dramatically in recent months.
The display case often looks messy, the pastries are poorly arranged, and the overall atmosphere feels unclean and neglected.

But more importantly — the coffee is often made incorrectly.
I’ve repeatedly asked for whipped cream and caramel syrup, and yet I consistently receive drinks without the requested additions — sometimes with the wrong syrup altogether.

The last straw was receiving the wrong order twice in a row — no whipped cream, and maple syrup instead of caramel.
If I’m paying for something, I expect it to be done right. This is not a luxury; it’s basic service.

If the Tim Hortons brand values its reputation, this location needs urgent attention.
I love the brand, but I am no longer willing to tolerate this kind of treatment.

It's 2025-05-10 at 10:45 am. I just left the shop (Tim's at Rowan's/Churchill Square) and after waiting in line, just told this guy to cancel my order. This guy who I believe is of East Asian descent had the worst service anyone can have. I was ordering and he was snapping at me. He just messed up my day! Worst service!

love all the workers there and one of the ladies made me the creamiest iced capp i’ve ever tasted in my entire life. so obsessed 10/10

The server at the cash refused service. I was at Tim hortons Rowan st at 6.30 pm today, March 1st. The girl at the cash refused service and called customer “shameless” . No reasoning was given to why the service was denied. On asking to call the manager, the girl said “I am the only one here, there is no manager”

Ok, I really want to give this place a higher ratings, basically the only thing I order here is Frozen Mango Lemonade. But recently they either changed their ways to make it or their syrup is super out of flavor, It doesn't taste good anymore and I am sorry, but that India guy need to actually learn how to make one because he just put the syrup on top of my drink and gave it to me... Like what the hell, at least if you think it is not enough syrup go back to the machine and actually mix it again!

service is terrible, takes more than 15 minutes to issue an order. The packaging of the order is not correct .I do not recommend

Atmosphere: 1

Food: 2

Service: 1

the service is terrible, the waiting time is 15 minutes, the food is packaged terribly, I don’t recommend choosing this Tim

Atmosphere: 1

Food: 2

Service: 1

i love this tims location , the staff are always friendly and always get my (sometimes complicated) order right !!

Small area with a few tables to sit down at .

Parking: City got to get their money .

Atmosphere: 3

Food: 3

Service: 3

Great place for a refreshing snack and a cup of tea with a friendly staff. Thank you.

Atmosphere: 4

Food: 5

Service: 5

i love this tims location , the staff are always friendly and always get my (sometimes complicated) order right !!

Worst food I’ve ever gotten from a Tim’s

Atmosphere: 5

Food: 1

Service: 5

friendly,quick, and hot.i like Tim's like I like my women.this place for how much foot traffic they have from the local college is fast and manage to get your order right besides the fact that they have a million at a time and have a smile and don't mind a joke when the should want to have thrown my coffee in my face cause they are so busy.I'm sure they aren't there because they are millionares from working there but inguess they do it for the love of the game because I've seen alotnof Tim's workers that I just feel sad for.

Atmosphere: 4

Food: 4

Service: 4

Good place ♥️??

Atmosphere: 5

Food: 5

Service: 5