Always successfully manages to mess up orders on a regular basis. Had an issue couple days back where my friend ordered a XL coffee and got a medium and when he asked for it to be replaced with the right one, they resisted to do so saying they didn't want to throw away that coffee and asked me to adjust with the medium after oaying for an XL coffee. Now this is not about money but it evidently shows the quality of customer service and how much they actually care about another person.
Atmosphere: 1
Food: 1
Service: 1
Jonathon Larder
Its as you expect
Atmosphere: 4
Food: 4
Service: 4
manish sharma
Good Coffee and Convenience—but Hygiene & Service Need Attention
I’ve been a Tim Hortons Thorburn customer for last 2 years—mostly because there’s one right near location, making it super convenient. But something this time finally pushed me to write a review.
Whenever I come—hundreds of times—I’ve noticed employees handling food (sandwiches, bagels, etc.) without gloves or visible hand‑washing. Until now, I let it go. But today, I thought: this needs to change. Management should really come in and see how things are being handled.
Beyond hygiene, the staff’s attitude is also concerning. Many of the girls working at the food station seemed disengaged—no gloves, no smiles, minimal customer interaction. It felt as if customer service wasn’t a priority.
I get that service can get busy, but hygiene and friendliness shouldn’t be overlooked. A simple smile and gloves (or proper hand‑washing) would go a long way in making customers feel confident and welcomed.
Despite these issues, I still enjoy the coffee and the easy access this location provides. I hope management addresses these concerns—visits during peak hours, implements a glove or hand‑wash policy, and encourages a friendlier front‑line attitude. Thanks
Иван Левченко
very slow service. Please do something about it!
Steve Leach
Hey, it's Tim's. Since it's kind of Canadian, I gave it an extra Star and some of my loonies. This one's not bad, haven't been here before. Might even come back if I'm in the vicinity.
Katie Simms
Always messes up my orders
Atmosphere: 3
Food: 2
Service: 2
Kathryn Holloway
Served by Diane, she was lovely and made my morning better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Megan Quinn
Great experience every time I go through the drive thru or go in. Diane is very helpful at the front and very personable. A+
Very very slow 😔
Atmosphere: 2
Food: 2
Service: 1
Friendly staff
Atmosphere: 4
Food: 4
Service: 4
Always successfully manages to mess up orders on a regular basis. Had an issue couple days back where my friend ordered a XL coffee and got a medium and when he asked for it to be replaced with the right one, they resisted to do so saying they didn't want to throw away that coffee and asked me to adjust with the medium after oaying for an XL coffee. Now this is not about money but it evidently shows the quality of customer service and how much they actually care about another person.
Atmosphere: 1
Food: 1
Service: 1
Its as you expect
Atmosphere: 4
Food: 4
Service: 4
Good Coffee and Convenience—but Hygiene & Service Need Attention
I’ve been a Tim Hortons Thorburn customer for last 2 years—mostly because there’s one right near location, making it super convenient. But something this time finally pushed me to write a review.
Whenever I come—hundreds of times—I’ve noticed employees handling food (sandwiches, bagels, etc.) without gloves or visible hand‑washing. Until now, I let it go. But today, I thought: this needs to change. Management should really come in and see how things are being handled.
Beyond hygiene, the staff’s attitude is also concerning. Many of the girls working at the food station seemed disengaged—no gloves, no smiles, minimal customer interaction. It felt as if customer service wasn’t a priority.
I get that service can get busy, but hygiene and friendliness shouldn’t be overlooked. A simple smile and gloves (or proper hand‑washing) would go a long way in making customers feel confident and welcomed.
Despite these issues, I still enjoy the coffee and the easy access this location provides. I hope management addresses these concerns—visits during peak hours, implements a glove or hand‑wash policy, and encourages a friendlier front‑line attitude.
Thanks
very slow service. Please do something about it!
Hey, it's Tim's. Since it's kind of Canadian, I gave it an extra Star and some of my loonies. This one's not bad, haven't been here before. Might even come back if I'm in the vicinity.
Always messes up my orders
Atmosphere: 3
Food: 2
Service: 2
Served by Diane, she was lovely and made my morning better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Great experience every time I go through the drive thru or go in. Diane is very helpful at the front and very personable. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Restaurantji Recommends
Great service by my favourite employee DIANE (MUDDER)
Atmosphere: 5
Food: 4
Service: 5
Diane along with the the other staff are a pleasure to see in the morning. This is my first stop of the day and what a great way to start it
Atmosphere: 5
Food: 5
Service: 5
I love Diane at the
Atmosphere: 5
Food: 5
Service: 5
Very nice people
Parking: Thorburn road free parking
Diane
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Awesome. Diane is the best
Atmosphere: 5
Food: 5
Service: 5
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