Good Coffee and Convenience—but Hygiene & Service Need Attention
I’ve been a Tim Hortons Thorburn customer for last 2 years—mostly because there’s one right near location, making it super convenient. But something this time finally pushed me to write a review.
Whenever I come—hundreds of times—I’ve noticed employees handling food (sandwiches, bagels, etc.) without gloves or visible hand‑washing. Until now, I let it go. But today, I thought: this needs to change. Management should really come in and see how things are being handled.
Beyond hygiene, the staff’s attitude is also concerning. Many of the girls working at the food station seemed disengaged—no gloves, no smiles, minimal customer interaction. It felt as if customer service wasn’t a priority.
I get that service can get busy, but hygiene and friendliness shouldn’t be overlooked. A simple smile and gloves (or proper hand‑washing) would go a long way in making customers feel confident and welcomed.
Despite these issues, I still enjoy the coffee and the easy access this location provides. I hope management addresses these concerns—visits during peak hours, implements a glove or hand‑wash policy, and encourages a friendlier front‑line attitude. Thanks
Иван Левченко
very slow service. Please do something about it!
Steve Leach
Hey, it's Tim's. Since it's kind of Canadian, I gave it an extra Star and some of my loonies. This one's not bad, haven't been here before. Might even come back if I'm in the vicinity.
Katie Simms
Always messes up my orders
Atmosphere: 3
Food: 2
Service: 2
Kathryn Holloway
Served by Diane, she was lovely and made my morning better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Megan Quinn
Great experience every time I go through the drive thru or go in. Diane is very helpful at the front and very personable. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
graham squires
Great service by my favourite employee DIANE (MUDDER)
Atmosphere: 5
Food: 4
Service: 5
Capital City Golf Group TC Customs
Diane along with the the other staff are a pleasure to see in the morning. This is my first stop of the day and what a great way to start it
Its as you expect
Good Coffee and Convenience—but Hygiene & Service Need Attention
I’ve been a Tim Hortons Thorburn customer for last 2 years—mostly because there’s one right near location, making it super convenient. But something this time finally pushed me to write a review.
Whenever I come—hundreds of times—I’ve noticed employees handling food (sandwiches, bagels, etc.) without gloves or visible hand‑washing. Until now, I let it go. But today, I thought: this needs to change. Management should really come in and see how things are being handled.
Beyond hygiene, the staff’s attitude is also concerning. Many of the girls working at the food station seemed disengaged—no gloves, no smiles, minimal customer interaction. It felt as if customer service wasn’t a priority.
I get that service can get busy, but hygiene and friendliness shouldn’t be overlooked. A simple smile and gloves (or proper hand‑washing) would go a long way in making customers feel confident and welcomed.
Despite these issues, I still enjoy the coffee and the easy access this location provides. I hope management addresses these concerns—visits during peak hours, implements a glove or hand‑wash policy, and encourages a friendlier front‑line attitude.
Thanks
very slow service. Please do something about it!
Hey, it's Tim's. Since it's kind of Canadian, I gave it an extra Star and some of my loonies. This one's not bad, haven't been here before. Might even come back if I'm in the vicinity.
Always messes up my orders
Atmosphere: 3
Food: 2
Service: 2
Served by Diane, she was lovely and made my morning better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Great experience every time I go through the drive thru or go in. Diane is very helpful at the front and very personable. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Great service by my favourite employee DIANE (MUDDER)
Atmosphere: 5
Food: 4
Service: 5
Diane along with the the other staff are a pleasure to see in the morning. This is my first stop of the day and what a great way to start it
Atmosphere: 5
Food: 5
Service: 5
I love Diane at the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice people
Parking: Thorburn road free parking
Diane
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Awesome. Diane is the best
Atmosphere: 5
Food: 5
Service: 5
Diana here at this store is amazing, I just got to walk in and she got my order ready for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Dessert
Made my coffee taste terrible. It was so bitter and disgusting.
Good service friendly staff
Atmosphere: 4
Food: 4
Service: 4
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