Wanted something quick to eat before going to watch a movie. There was no one in line when I got there. A few minutes passed before anyone came to take my order. The employees didn’t seem at all friendly. After ordering a simple sandwich and given my receipt, I waited. While waiting I thought I heard the cashier tell the person preparing my food that I didn’t tip. I’m not entirely sure on that though. Anyhow after sitting down and about halfway through my sandwich there was a short hair sticking out, definitely not mine. I didn’t finish my meal and ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Lisa Romero
Guy that works the register always looks like he is high on something. Never understands an order given that has a few extra details. This happens Everytime I try to eat there. I have given it plenty of chances will not be returning to give my business. The whole crew looks a little confused when you ask for specific toppings. Maybe retraining might help. Random drug tests. I don’t know if there is much hope for that place.
Atmosphere: 1
Food: 1
Service: 1
Lady Gil
Found a hair in my dam fries!!! This place has gone down.....
Food: 1
Service: 1
John Hayes
My food was great one of the best but the customer service is lacking a personal touch you really need to train your employees on how to treat it's customers. If they don't want to be there they shouldn't be there but more important the manager that hires them shouldn't be allowed to hire if he don't know how to interview don't just hire to replace a vacant spot.
Atmosphere: 3
Food: 4
Service: 1
K G
Holy cross contamination, Batman. The grumpy girl making the food wore gloves, but she was using them to hold the cooking utensil (probably covered w/ germs), then grabbed fresh lettuce with the same gloves. Then I saw her walk to the register at one point to ring somebody up (also the same gloves). Gloves are pointless if you use them to touch everything & don’t bother to change them! The guy working also looked miserable (didn’t say hello or smile when ye greeted me). Plus, they didn’t have any tomatoes for my sub. Not sure if they ran out or were too lazy to cut them in the first place.
Md maruf Khan
Bad experience Cheating in quantity?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Fries
JS T
Posted hours of operation say they are open 10am-8pm Mon-Sat. We arrived 7:35pm, waited around several minutes for someone to acknowledge us, then were told they weren't taking anymore orders for the night. We had come specifically to try this place and arrived with what seemed like plenty of time for a food court eatery. Probably won't be making that effort again.
Service: 1
E. A.
Unfortunately, I was very underwhelmed by this restaurant. I've had cheesestakes on the East Coast and West Coast. This cheesestake was very disappointing. If you have had real cheesestake, don't eat here, because you will be disappointed!The service was another issue. I was very careful when placing my order, but they still got it wrong.
I'm not sure you know how much damage your employees are doing to your business. I walked up to the counter Sunday afternaoon with my son, and the 2 young ladies just stood near the grill looking at some dude walking up way behind me. After ignoring me for a solid 45 seconds, one of them turned and walked over to me playing with a string of hair between her fingers, then flicked it on the floor and asked did I need anything, I promptly said No and walked away.
Service: 1
Mark Duberry
Ate at the cottonwood location one of the best Phillys I’ve had ina while five stars ?
Katelyn C.
Really good service! The cashiers were very kind and complimented my outfit. I didn't get any sandwiches but the fries and the mozzarella sticks were delicious
M T
Everyone is very nice and does a great job at serving everyone
Atmosphere: 4
Food: 5
Service: 5
Nicole Henry
Good way good. Always is however, the girl making the phillys is RUDE. You can tell she hates her job and hates being there. I asked her for mustard. She didn’t say a word. She grabbed the bucket of mustard, slammed it on the counter and walked away.
Awesome food, great service
Wanted something quick to eat before going to watch a movie. There was no one in line when I got there. A few minutes passed before anyone came to take my order. The employees didn’t seem at all friendly. After ordering a simple sandwich and given my receipt, I waited. While waiting I thought I heard the cashier tell the person preparing my food that I didn’t tip. I’m not entirely sure on that though. Anyhow after sitting down and about halfway through my sandwich there was a short hair sticking out, definitely not mine. I didn’t finish my meal and ended up throwing it away.
Atmosphere: 1
Food: 1
Service: 1
Guy that works the register always looks like he is high on something. Never understands an order given that has a few extra details. This happens Everytime I try to eat there. I have given it plenty of chances will not be returning to give my business. The whole crew looks a little confused when you ask for specific toppings. Maybe retraining might help. Random drug tests. I don’t know if there is much hope for that place.
Atmosphere: 1
Food: 1
Service: 1
Found a hair in my dam fries!!! This place has gone down.....
Food: 1
Service: 1
My food was great one of the best but the customer service is lacking a personal touch you really need to train your employees on how to treat it's customers. If they don't want to be there they shouldn't be there but more important the manager that hires them shouldn't be allowed to hire if he don't know how to interview don't just hire to replace a vacant spot.
Atmosphere: 3
Food: 4
Service: 1
Holy cross contamination, Batman. The grumpy girl making the food wore gloves, but she was using them to hold the cooking utensil (probably covered w/ germs), then grabbed fresh lettuce with the same gloves. Then I saw her walk to the register at one point to ring somebody up (also the same gloves). Gloves are pointless if you use them to touch everything & don’t bother to change them! The guy working also looked miserable (didn’t say hello or smile when ye greeted me). Plus, they didn’t have any tomatoes for my sub. Not sure if they ran out or were too lazy to cut them in the first place.
Bad experience Cheating in quantity?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Fries
Posted hours of operation say they are open 10am-8pm Mon-Sat. We arrived 7:35pm, waited around several minutes for someone to acknowledge us, then were told they weren't taking anymore orders for the night. We had come specifically to try this place and arrived with what seemed like plenty of time for a food court eatery. Probably won't be making that effort again.
Service: 1
Unfortunately, I was very underwhelmed by this restaurant. I've had cheesestakes on the East Coast and West Coast. This cheesestake was very disappointing. If you have had real cheesestake, don't eat here, because you will be disappointed!The service was another issue. I was very careful when placing my order, but they still got it wrong.
Always a good meal while at the mall.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm not sure you know how much damage your employees are doing to your business. I walked up to the counter Sunday afternaoon with my son, and the 2 young ladies just stood near the grill looking at some dude walking up way behind me. After ignoring me for a solid 45 seconds, one of them turned and walked over to me playing with a string of hair between her fingers, then flicked it on the floor and asked did I need anything, I promptly said No and walked away.
Service: 1
Ate at the cottonwood location one of the best Phillys I’ve had ina while five stars ?
Really good service! The cashiers were very kind and complimented my outfit. I didn't get any sandwiches but the fries and the mozzarella sticks were delicious
Everyone is very nice and does a great job at serving everyone
Atmosphere: 4
Food: 5
Service: 5
Good way good. Always is however, the girl making the phillys is RUDE. You can tell she hates her job and hates being there. I asked her for mustard. She didn’t say a word. She grabbed the bucket of mustard, slammed it on the counter and walked away.