Rude workers, and they get my meals wrong every time I come
Atmosphere: 1
Food: 1
Service: 1
April Cervantes
My husband and I went to get food for our kids today around 9:15 pm we asked for a Happy meal and a number 1 and a medium fries. We paid for our order at the first window we ask for the receipt and the employee said you can get it at the second window. So we pick it up our order at the second window and I asked my husband to check rhe order and we were missing the med fries so my husband wave at the Mcdonald's employee and he to him we were missing the med fries and he said no you didn't order a med fries and my husband said I did and he asked for the receipt my husband told him I was told I was going to get it here and the guys said no so my husband said can you please check and he said no but in a rude way so we asked to speak to the manager and we she can she was like what do you guys what!! I was shocked I was really your the manager no wonder your employees have an attitude she rolled her eyes and close the window. I really need to get hold of a general manager. I was really shocked how this people behave.
Atmosphere: 1
Food: 1
Service: 1
Eric Perkins
I needed to stop somewhere to use my computer. This was a GREAT experience. The employees were ALL courteous. Best experience I have had at a McDonalds ever. I dropped my debit card and an employee ran it out to my car. Wow! Thank you to you all.
Atmosphere: 5
Food: 5
Service: 5
Robert Counts
I was in a big hurry and extremely hungry.
Atmosphere: 4
Food: 5
Service: 4
Rachel Gonzales
Our time at mcd's was great the service was fast and the workers were very polite, our order was hot and cooked excellent, keep up the awesome work everyone..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: McDonald's Double Cheeseburger Extra Value Meal
B W
But breakfast at McDonald's every morning
Food: 4
Service: 4
Cindy Meza
Fast service and very kind workers
Atmosphere: 4
Food: 3
Service: 4
Carolyn T
8/11/24 THEY S U C K!!!!! Drive-thru 1. I ordered a large strawberry banana smoothie. Not hard, you would think. As you can see, the cup is nasty. I had to ask for napkins to wipe it off (see pictures). To make it worse, the manager handed it to me. The smoothie was like drinking a pop, so watery. I pulled to side to clean my cup. While there I saw 2 cars come through only to return and walk in McDonalds with an angry look. Probably something wrong with their orders. 2. I also ordered a cheese burger with extra everything. I only got extra ketchup and mustard. 3. The girl that took my money was rude when I asked for a receipt. She " sd that's at the next window." Now there are 2 windows so she could have sd which window with her NASTY attitude.
WONT BE BACK!!!
Food: 1
Service: 1
paul fields
What a cluster The dude at the first drive up window was either drunk or high and the dude at the second window handing out the food was definitely drunk and these people want $15 an hour to serve * hamburgers. Will choose other places to eat from now on
Atmosphere: 1
Food: 2
Service: 1
Scott Stubblefield
Don't have fountain drinks in the lobby have to wait for your drink when you're food is ready not good
SLOW!!!!! Isn’t this supposed to be fast food? 10 minutes for Big and drink.
Atmosphere: 4
Food: 3
Service: 3
Gilbert Sanchez
On the morning of 8/2/24, I order oatmeal and coffee no sugar or cream in the coffee. They gave me coffee with cream and sugar, when I told the server it’s not what I ordered she she didn’t know how to handle the order and asked for assistance from a coworker or supervisor. That person refused because she didn’t accept that I did not place the order without cream&sugar. She even said that I was trying to rob her. It was a poor choice of words, at that point it was fruitless to reason with her. So I dumped the coffee and drove off. Is this a policy issue and/or does the does the staff need more training?
Service: 1
Selso & Joleen Valdez
The people here are rude and mean and disrespectful. Every time I come here either miss something up in my order and I have to come all the way back to get what they didn’t put in my bag or they gave me something I didn’t order and didn’t give me what I did order so then I have to come back and switch it or I come here and do my online order and they accidentally gave it to somebody else so then I have to wait for them to make it again.
Food: 3
Service: 1
D. Cee
Visited this NEW location (Unser & Ladera in NW Albuquerque NM) to use my "Buy One Sandwich & Get One Sandwich FREE" Offer, obtained from completing an online (McDonald's) Customer Feedback.
Everything went well until time to PAY at Window #1.
Apparently, the young man that took the Order (over the Drive Thru's speaker) didn't know how to enter the "Buy 1 Get 1" Order in the Register. He rang it up as two individual sandwiches (neither one FREE).
The Order was straightened out at the Window once we alerted the Staff person, but I wonder how many OTHER McDonald's customers this happens to and they don't even find out they've been OVERCHARGED!?
Rude workers, and they get my meals wrong every time I come
Atmosphere: 1
Food: 1
Service: 1
My husband and I went to get food for our kids today around 9:15 pm we asked for a Happy meal and a number 1 and a medium fries. We paid for our order at the first window we ask for the receipt and the employee said you can get it at the second window. So we pick it up our order at the second window and I asked my husband to check rhe order and we were missing the med fries so my husband wave at the Mcdonald's employee and he to him we were missing the med fries and he said no you didn't order a med fries and my husband said I did and he asked for the receipt my husband told him I was told I was going to get it here and the guys said no so my husband said can you please check and he said no but in a rude way so we asked to speak to the manager and we she can she was like what do you guys what!! I was shocked I was really your the manager no wonder your employees have an attitude she rolled her eyes and close the window. I really need to get hold of a general manager. I was really shocked how this people behave.
Atmosphere: 1
Food: 1
Service: 1
I needed to stop somewhere to use my computer. This was a GREAT experience. The employees were ALL courteous. Best experience I have had at a McDonalds ever. I dropped my debit card and an employee ran it out to my car. Wow! Thank you to you all.
Atmosphere: 5
Food: 5
Service: 5
I was in a big hurry and extremely hungry.
Atmosphere: 4
Food: 5
Service: 4
Our time at mcd's was great the service was fast and the workers were very polite, our order was hot and cooked excellent, keep up the awesome work everyone..
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: McDonald's Double Cheeseburger Extra Value Meal
But breakfast at McDonald's every morning
Food: 4
Service: 4
Fast service and very kind workers
Atmosphere: 4
Food: 3
Service: 4
8/11/24
THEY S U C K!!!!! Drive-thru
1. I ordered a large strawberry banana smoothie. Not hard, you would think. As you can see, the cup is nasty. I had to ask for napkins to wipe it off (see pictures). To make it worse, the manager handed it to me. The smoothie was like drinking a pop, so watery.
I pulled to side to clean my cup. While there I saw 2 cars come through only to return and walk in McDonalds with an angry look.
Probably something wrong with their orders.
2. I also ordered a cheese burger with extra everything. I only got extra ketchup and mustard.
3. The girl that took my money was rude when I asked for a receipt. She " sd that's at the next window." Now there are 2 windows so she could have sd which window with her NASTY attitude.
WONT BE BACK!!!
Food: 1
Service: 1
What a cluster The dude at the first drive up window was either drunk or high and the dude at the second window handing out the food was definitely drunk and these people want $15 an hour to serve * hamburgers. Will choose other places to eat from now on
Atmosphere: 1
Food: 2
Service: 1
Don't have fountain drinks in the lobby have to wait for your drink when you're food is ready not good
Restaurantji Recommends
SLOW!!!!! Isn’t this supposed to be fast food? 10 minutes for Big and drink.
Atmosphere: 4
Food: 3
Service: 3
On the morning of 8/2/24, I order oatmeal and coffee no sugar or cream in the coffee. They gave me coffee with cream and sugar, when I told the server it’s not what I ordered she she didn’t know how to handle the order and asked for assistance from a coworker or supervisor. That person refused because she didn’t accept that I did not place the order without cream&sugar. She even said that I was trying to rob her. It was a poor choice of words, at that point it was fruitless to reason with her. So I dumped the coffee and drove off. Is this a policy issue and/or does the does the staff need more training?
Service: 1
The people here are rude and mean and disrespectful. Every time I come here either miss something up in my order and I have to come all the way back to get what they didn’t put in my bag or they gave me something I didn’t order and didn’t give me what I did order so then I have to come back and switch it or I come here and do my online order and they accidentally gave it to somebody else so then I have to wait for them to make it again.
Food: 3
Service: 1
Visited this NEW location (Unser & Ladera in NW Albuquerque NM) to use my "Buy One Sandwich & Get One Sandwich FREE" Offer, obtained from completing an online (McDonald's) Customer Feedback.
Everything went well until time to PAY at Window #1.
Apparently, the young man that took the Order (over the Drive Thru's speaker) didn't know how to enter the "Buy 1 Get 1" Order in the Register. He rang it up as two individual sandwiches (neither one FREE).
The Order was straightened out at the Window once we alerted the Staff person, but I wonder how many OTHER McDonald's customers this happens to and they don't even find out they've been OVERCHARGED!?
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: French Fries
Filet of fish, very good.
Atmosphere: 5
Food: 5
Service: 5
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