Texas Roadhouse

Their Margheritas are wonderful!

Good place to eat in a pinch and never disappoints....always busy but always worth the wait....get your steak Pittsburgh style with garlic butter....

Atmosphere: 5

Food: 5

Service: 4

Had a surprise bday party for my 40th that my husband planned and it was a party of 15, because it was my favorite place. They are not accommodating of large parties. You can’t put it down as a reservation and have to call the day of. My husband was hoping that everyone could be seated so when he walked me in it could be a big surprise especially with people coming in from out of town. The people he dealt with about it had no care or concern about such a party and didn’t want to accommodate in any way. He wanted to change to Long Horn Steak house but I didn’t know this was a surprise and thought it was just 4 of us and I was set on Texas Roadhouse. So he had to stick with it. Then they put us in the worst spot. I have added a photo for that. It was right where the ramp is to the higher level and it was cramped, with the waiting staff walking back and forth with the trays, almost spilling one on my mom, who’s seat was almost on the ramp. Seeing how my husband was treated and where our party was put, this is no longer our favorite place. It’s sad to see there was no customer service to go above and beyond for a large party. This is absolutely disappointing to know they didn’t want to help make someone’s birthday a special one. And when my cake was brought out, you could tell it was not put in a refrigerator. It was whipped icing and it was warm and starting to come away from the cake. You can see in the photo the cake was buckling. Plus it being warm was obvious that it was left out. We won’t be coming back for any occasion. The only plus was our waitress and waiter who were so nice and great at getting us served and taken care of.

Food: 3

Service: 5

Love the food. One of our favorite places to eat. But dinner is family and friend time. You shouldn't to talk so loud at your table to be heard over the music. I love music but not so loud while eating and visiting.

Atmosphere: 1

Food: 5

Service: 5

Always seems to be loud. Not good for a date where one wants to talk to the other person. Food is great though.

Atmosphere: 2

Food: 5

Service: 4

It for me none of my family members were happy with their meals. But was packed with Customers so most ppl like it.

Atmosphere: 3

Food: 1

Service: 3

Ribeye,had alot of fat on it.

Atmosphere: 5

Food: 2

Service: 5

Like always the music is to loud.could not even hear the people across the table. And the cooks did not read the order every well.

Atmosphere: 3

Food: 2

Service: 4

Food was excellent and huge portions. I had ribs which I will definitely come back for. I was in a group but we sat 4 to a table
Wish they could of pushed tables together to be more helpful to a group

Atmosphere: 4

Food: 5

Service: 4

Great service got sat quickly and got food out right away. I highly don’t recommend the roadkill option on the menu it tastes exactly like it sounds like😂 but from other experiences here I’ve always enjoyed the food and the bread that comes out with it to start.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Road Kill

Fries were way too salty. Daughter would not eat them and wife complained of the high salt in her fried steak. It's good just say no salt then add if you need salt 🧂

The way we were treated tonight was HORRIBLE. Beyond disappointing.. the manager who was on duty an older gentleman was extremely disrespectful to us. And was yelling at customers. Very unprossesional. There was almost a two hour wait when we arrive. We almost ended up leaving because of this managers terrible attitude. If we weren't so hungry we definitely would have left. We won't be back after this experience which is unfortunate beacuse the food is always good.

Atmosphere: 1

Food: 1

Service: 2

I love listening to the music but it's TOO LOUD!

We didnt even get a table after almost an hour of waiting. If I could give negative stars I would.

This was the WORST experience waiting to get a table. My partner went in and put her name down and was told to wait for a text message and the wait was about 20 minutes.

She was NOT told that when she got the message she needed to go up to per her name down on a SECOND list. So we sat inside a total of 40 minutes before being told that "since she never came up to confirm that we were here that we would have to "wait a few more minutes" for a table". We waited another 10 minutes as multiple parties of 5+ were called up.
When I went up to question the wait, the hostess just repeated that we didn't follow directions and would "need to wait a few more minutes" for a second time.

She was EXTREMELY rude and blamed us for our own wait. I asked for confirmation that the instructions were told to my partner that she needed to go back to her to sign up for the SECOND wait. Clearly there was a misunderstanding on our part, but she had no compassion or tact towards us. A terrible representation of Texas Roadhouse with NO customer service skills or ability to deescalate situations. If she can't learn how to navigate these types of misunderstandings she shouldn't be the first face that interacts with guests.

We are from Texas, and this was NOT the Texan way to treat customers.

Atmosphere: 1

Service: 1

The food was good. I got the BBQ pulled pork sandwich. It didn't have any BBQ sauce on it. I had to ask for it on the side. Everything else was good

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Extra Fresh-Baked Bread