Rita's New Mexican Restaurant
849 N Main St, Belen
(505) 864-0217
Recent Reviews
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Good food with excellent service. Very clean restaurant.
Atmosphere: 5
Food: 4
Service: 5
My food was made exactly how I asked. I had chicken fingers and they are home made and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Huevos Rancheros, Toast, Beans, Chips and Salsa, Enchiladas, Pancake, Red Chile
I would have gave a 0 if possible. We just picked up 8 tacos that we ordered 5 minutes ago. These tacos were soggy and cold and not fit for human consumption. They were falling apart. I immediately called and the man Samuel was very rude and full of lies saying we said we came from far away. That was never said! We were there in 5 minutes. He hung up on me twice, refused to give me his name which I found on the receipt and refused to right the wrong. He also refused to let me speak to a manager. Rita's lost a long time customer because we will never eat there again! Do yourself a favor, eat elsewhere. *** Review Edit ***. I am editing my review due to the owners response. I have proof ( my receipt and my call logs) and the receipt clearly shows that my order was placed at 1:36pm and was picked up at 1:49 pm. That is 13 minutes, not 45. I will be bringing the receipt to Rita's. I would upload a picture or 2 but there is no option. I can't wait to hear the excuse of why the tacos were soggy and cold and dripping with grease, because it had nothing to do with the time it took me to get there ( 13 minutes). The right thing to have done is, apologize and offer to remake the tacos but Rita's chose to fabricate their own version of the way things played out staring that the order was paid for at 2:21pm. Rita's closes at 2:00. Also, the order time and the time the order is paid for, they are on the same receipt! That's not a mistake, that's intentional deception to put it nicely! Now, that's sad! And yes, let's let the public be the judge. Where is your proof? There is nothing wrong with admitting your wrong!!!!
Food: 1
Service: 1
madicella was a great waitress.
Atmosphere: 5
Food: 5
Service: 5
I don’t know if it’s under new management or what happened! I’ve been here many times and this is the first time the food was garbage! It was dry and overly cooked under the heat lamps.
Atmosphere: 2
Food: 1
Service: 2
Ate breakfast there. The place was clean. Food delicious, hot green chili, and priced affordably. Great service.
Atmosphere: 5
Food: 5
Service: 5
The food was VERY bland no flavor and the rice was cold like out of the fridge cold. The plates are definitely on the small side but the prices aren’t too much so it’s okay just don’t go in starving. The staff were good but not very attentive. Most likely won’t go back but it’s not the worst place either.
Atmosphere: 4
Food: 2
Service: 4
Was a wonderful first experience, food was good and staff was very kind, building was cleaned and music was not too loud.
Atmosphere: 5
Food: 5
Service: 5
Always have had a great environment, just wondering on wait staff lately? 2 items I will address with owner. What happened to caring staff?
Atmosphere: 4
Food: 4
Service: 3
Nice space between the tables. Not on top of each other.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food, better prices and even better service!!!
Atmosphere: 5
Food: 5
Service: 5
We are a Rita’s family. love love love Rita’s! My favorite burrito spot, for sure. The only downfall half the time they don’t answer their phone. You can call 3 times with 10 min gaps and still no answer… but when you drive down they have a full staff. Other than that, 10/10. Will always recommend them.
Atmosphere: 5
Food: 5
Service: 4
Great food and friendly service! Fast on and out!
Atmosphere: 5
Food: 5
Service: 5
The cook is the best ... waitresses are ok...food is great ..fast service and fast food.
Atmosphere: 4
Food: 5
Service: 4
clean. good good food
great service fast
Brittany was very nice and made effort to see what we needed
Atmosphere: 5
Food: 5
Service: 5
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