When are the owners going to read these reviews ? I guess never and that probably tells you why this place is probably the worst run small buisness in the state. They never have stuff you want to order and v if they do by chance but don’t count on it, it’s never made right or stale as can be. The franchise needs to look into this location and if they do they will shut them down as they should!!!! Don’t waste your time or money there, you”ll regret it as all of us do! Very sad ownership!
Atmosphere: 1
Food: 1
Service: 1
Lynn Martinez
Disappointing, everytime we come here they never have the right donuts, say they are out of breakfast items before 11 and service is really slow. Traveling to ABQ now for donuts.
Food: 1
Service: 1
Sanda S
The service was nice and the person was quite pleasant. I was slightly surprised and frustrated because there was not a lot of availability of new or advertised products, well actually products in general. I would think that a business would plan better for such things
Atmosphere: 4
Food: 3
Service: 5
Chuck Blood
They have a high turnover with many days of no one even there in the morning. No reliability or confidence of even pulling into the drive thru. Many times the baker doesn't show up, so no donuts. The owners don't let the employees keep their tips.
Atmosphere: 1
Food: 1
Service: 1
Heather Gast
Have to waiting in drive thru line over 10 mins with one car in front just to order. Very bad service
Service: 1
Torrey Krech
This place lies. They say they are open at 5, yet no one answered the door or the drive through. Vehicles in the parking lot, window of drive through open, and no one answers. Terrible place
Mollie Sachs
POOOOOOR SERVICE!
Atmosphere: 1
Service: 1
Bob Julie
We have stopped in 3 times this week. Only once has the lobby been opened. ITS THE BALLON FIESTA. We like going in a setting while we eat and drink our coffee we are not fans of the drive thru. Especially when it's 10 to15 cars deep. Not cool. Not sure what's been going on for the last year. But we wish they would get it together. We were so happy to hear there was a new manager. But it looks like they are still having the same issues. Sad 68% of the time the lobby is closed. They have lost our business. It's very upsetting.
Atmosphere: 1
Food: 5
Service: 1
Louise L
Poor customer service
Atmosphere: 1
Food: 1
Service: 1
Samantha Baros
I know your short staffed but geez atleast pack orders well enough to enjoy! My kids were so disappointed because all the frosting came off from being put upside down in the paper bag
Clean, fast service and delicious. What more can one ask for?
Atmosphere: 5
Food: 5
Service: 5
Cameron Mondragon
Not the best not the worst
Dub Reed
Just stood in line for five minutes watching 4 employees stand around talking to each other through head sets, one customer in front of me being helped, no one offered to help me stood there waiting listening to brainless conversation , asked if I could get a chocolate shake and before I could get the word put big fella cuts me off "we dont have chocolate icr cream for that, BR has no chocolate ice cream??? Thanks for making me stand there watching yall do nothing for 5 minutes til You decided to help me, 4 people times $10 per hour to have rude snarky employee offer no assistance and cut me off and offer no alternative. GREAT ROI Dunkin/baskin R
Service: 1
Kiersten Cobos
Terrible!! Never go here. Was wanting a donut one morning, so I stopped. The donuts looked like they had been sitting there for a week. With only 4 kinds to choose from. When I got them they were so soggy that I went to break it and liquid came out. If that wasn’t bad enough service was not good. It took forever to get my coffee and wasn’t even good. It took so long that multiple people left after paying. It’s a nice building but will never go again. -100/10. Even if you want it don’t go!
When are the owners going to read these reviews ? I guess never and that probably tells you why this place is probably the worst run small buisness in the state. They never have stuff you want to order and v if they do by chance but don’t count on it, it’s never made right or stale as can be. The franchise needs to look into this location and if they do they will shut them down as they should!!!! Don’t waste your time or money there, you”ll regret it as all of us do! Very sad ownership!
Atmosphere: 1
Food: 1
Service: 1
Disappointing, everytime we come here they never have the right donuts, say they are out of breakfast items before 11 and service is really slow. Traveling to ABQ now for donuts.
Food: 1
Service: 1
The service was nice and the person was quite pleasant. I was slightly surprised and frustrated because there was not a lot of availability of new or advertised products, well actually products in general. I would think that a business would plan better for such things
Atmosphere: 4
Food: 3
Service: 5
They have a high turnover with many days of no one even there in the morning. No reliability or confidence of even pulling into the drive thru.
Many times the baker doesn't show up, so no donuts. The owners don't let the employees keep their tips.
Atmosphere: 1
Food: 1
Service: 1
Have to waiting in drive thru line over 10 mins with one car in front just to order. Very bad service
Service: 1
This place lies. They say they are open at 5, yet no one answered the door or the drive through. Vehicles in the parking lot, window of drive through open, and no one answers. Terrible place
POOOOOOR SERVICE!
Atmosphere: 1
Service: 1
We have stopped in 3 times this week. Only once has the lobby been opened. ITS THE BALLON FIESTA. We like going in a setting while we eat and drink our coffee we are not fans of the drive thru. Especially when it's 10 to15 cars deep. Not cool. Not sure what's been going on for the last year. But we wish they would get it together. We were so happy to hear there was a new manager. But it looks like they are still having the same issues. Sad 68% of the time the lobby is closed. They have lost our business. It's very upsetting.
Atmosphere: 1
Food: 5
Service: 1
Poor customer service
Atmosphere: 1
Food: 1
Service: 1
I know your short staffed but geez atleast pack orders well enough to enjoy! My kids were so disappointed because all the frosting came off from being put upside down in the paper bag
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Clean, fast service and delicious. What more can one ask for?
Atmosphere: 5
Food: 5
Service: 5
Not the best not the worst
Just stood in line for five minutes watching 4 employees stand around talking to each other through head sets, one customer in front of me being helped, no one offered to help me stood there waiting listening to brainless conversation , asked if I could get a chocolate shake and before I could get the word put big fella cuts me off "we dont have chocolate icr cream for that, BR has no chocolate ice cream??? Thanks for making me stand there watching yall do nothing for 5 minutes til You decided to help me, 4 people times $10 per hour to have rude snarky employee offer no assistance and cut me off and offer no alternative. GREAT ROI Dunkin/baskin R
Service: 1
Terrible!! Never go here. Was wanting a donut one morning, so I stopped. The donuts looked like they had been sitting there for a week. With only 4 kinds to choose from. When I got them they were so soggy that I went to break it and liquid came out. If that wasn’t bad enough service was not good. It took forever to get my coffee and wasn’t even good. It took so long that multiple people left after paying. It’s a nice building but will never go again. -100/10. Even if you want it don’t go!
Atmosphere: 1
Food: 1
Service: 1
Worst DD ever.
Atmosphere: 1
Food: 1
Service: 1
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