Horrible. Whoever is managing this place needs to be fired. They never have hot fudge, they take forever, and as I said they are horrible with inventory- CONSISTENTLY. Don’t bother going to this location if you want nice cream.
Rob Nickson
Abhorrent service. Took ages to serve the mere two cars ahead. Didn’t even remember our simple order, tried to charge and serve us for the car behind us’ order instead.
It took 3-4 repeats of our order to get through to the associate, they kept repeating it back to us wrong. It was literally one coffee with two additions to it, simple.
Food: 4
Service: 1
Marilee Gallacher
Have visited the Bernalillo store multiple times since it opened. Staff is always pleasant and helpful. Store is clean. Donuts are fresh and excellent. Note: There are many more donut options inside the store than on the drive-through menu. Love using the DD App on my phone. Makes my purchase quick and easy.
Atmosphere: 5
Food: 5
Service: 5
David Anderson
Great cold brew and blueberry donuts
Atmosphere: 5
Food: 5
Service: 5
Andrew Grundstrom
They rarely have their lobby open so you’re forced to use the drive thru, and the drive thru is usually packed because they’re slow.
Atmosphere: 1
Food: 3
Service: 1
Spencer Tosh
Love The Coffee..Love The Donuts 🍩..Friendly Staff..But Just Need A Little Cleaning In The Lobby Area..Other Then That I keep Going Back ♥️ Definitely Recommend It Here..
Atmosphere: 4
Food: 5
Service: 5
Buzz D
A great stop if you are bored out of your mind and have nowhere else to be, they'll make sure to waste your time. Frustratingly slow and incompetent staff, suggest some training or maybe change of management, other customers walking out due to wait.
Lorraine Oliver
Super friendly staff! Very clean restaurant, and of course the donuts were a huge hit!
Atmosphere: 5
Food: 5
Service: 5
Sue Sinister
We to the store at 9:30 pm the google says they are open until 10 pm the drive thru message said they were closed . Called them And a fella answered said they closed in like 10 minutes at 9:45 pm confused. Because the drive thru said closed visit them at their regular hours . I understand people have to clean and what not . When I worked fast food etc we closed when we said then we cleaned and closed up what needed to be closed at end shift . I mean I only wanted a fruit green tea but I wasted gas thinking they would be open.
The place was mostly clean and staffed by a super young group. The service was ok not very friendly or nice but got the job done. Over the 3 times I have visited this year, they never seem to have rocky road ice cream which is why I choose Baskin Robbins in the first place. They do usually have a good assortment of donuts tho.
Atmosphere: 5
Food: 4
Service: 4
Mayisel Rivero
More than 10 minutes to make one simple coffee. Incredible. Need faster employees. Skinny blondie chick took for ever. Shes not a new employee so no excuses. Always the same problem at this location and or they run out of food.
Atmosphere: 1
Food: 5
Service: 1
James Darnell
They are always out of something, BR side we can never hit at a time that actually have chocolate ice cream.
Cathy L
Good friendly drive thru and made my drink well.
Tim Z
Good staff, good ice cream. Not a ton to say here, but they did great at what they do.
Horrible. Whoever is managing this place needs to be fired. They never have hot fudge, they take forever, and as I said they are horrible with inventory- CONSISTENTLY. Don’t bother going to this location if you want nice cream.
Abhorrent service. Took ages to serve the mere two cars ahead. Didn’t even remember our simple order, tried to charge and serve us for the car behind us’ order instead.
It took 3-4 repeats of our order to get through to the associate, they kept repeating it back to us wrong. It was literally one coffee with two additions to it, simple.
Food: 4
Service: 1
Have visited the Bernalillo store multiple times since it opened. Staff is always pleasant and helpful. Store is clean. Donuts are fresh and excellent. Note: There are many more donut options inside the store than on the drive-through menu. Love using the DD App on my phone. Makes my purchase quick and easy.
Atmosphere: 5
Food: 5
Service: 5
Great cold brew and blueberry donuts
Atmosphere: 5
Food: 5
Service: 5
They rarely have their lobby open so you’re forced to use the drive thru, and the drive thru is usually packed because they’re slow.
Atmosphere: 1
Food: 3
Service: 1
Love The Coffee..Love The Donuts 🍩..Friendly Staff..But Just Need A Little Cleaning In The Lobby Area..Other Then That I keep Going Back ♥️ Definitely Recommend It Here..
Atmosphere: 4
Food: 5
Service: 5
A great stop if you are bored out of your mind and have nowhere else to be, they'll make sure to waste your time. Frustratingly slow and incompetent staff, suggest some training or maybe change of management, other customers walking out due to wait.
Super friendly staff! Very clean restaurant, and of course the donuts were a huge hit!
Atmosphere: 5
Food: 5
Service: 5
We to the store at 9:30 pm the google says they are open until 10 pm the drive thru message said they were closed . Called them
And a fella answered said they closed in like 10 minutes at 9:45 pm confused. Because the drive thru said closed visit them at their regular hours . I understand people have to clean and what not . When I worked fast food etc we closed when we said then we cleaned and closed up what needed to be closed at end shift . I mean I only wanted a fruit green tea but I wasted gas thinking they would be open.
Good selection of fresh donuts
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The place was mostly clean and staffed by a super young group. The service was ok not very friendly or nice but got the job done. Over the 3 times I have visited this year, they never seem to have rocky road ice cream which is why I choose Baskin Robbins in the first place. They do usually have a good assortment of donuts tho.
Atmosphere: 5
Food: 4
Service: 4
More than 10 minutes to make one simple coffee. Incredible. Need faster employees. Skinny blondie chick took for ever. Shes not a new employee so no excuses. Always the same problem at this location and or they run out of food.
Atmosphere: 1
Food: 5
Service: 1
They are always out of something, BR side we can never hit at a time that actually have chocolate ice cream.
Good friendly drive thru and made my drink well.
Good staff, good ice cream. Not a ton to say here, but they did great at what they do.
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