We had 6 meals ready untill the lady told us that we are unable to pick the cups! Why have promotion if you dont let people choose?? I can tell they are saving the cups for themselves they had all of them hidden... told us they had to get rid of the hall cups first why would we get 6 hall cups?? And the day of the movie too man that really bummed my family out decided not to get the full meal.....cups coming out the servers check or what?
Atmosphere: 1
Food: 1
Service: 1
Ana Talamantes
This place is really clean very pretty and organized but the service is terrible today I went in to get a happy Gilmore cup and I have a meal of 5 people and wanted different cups and the lady attended me looked at me like she didn’t know what I was talking about and then she pulled out the cups of only one person and we asked if he can get different cups for my family my family got sad that she didn’t let us choose are cups I’m honestly so upset that they don’t let the customers choose the cups they would have more people and buy there meals I saw the cups hidden away like they were gonna take them get better workers and a better mindset
Atmosphere: 5
Food: 4
Service: 2
Gadiel Talamantes
They didn't let us choose our cups and I'm going to be drinking water instead of Dr pepper 😞
Atmosphere: 5
Food: 4
Service: 1
Edith Talamantes
The reason for my one star is simple I wanted 6 meals so we could all have a different cup , I was about to cancel my order but I don't like waisting food..
Anyway if you have a promotion make sure employees are aware of it .
Very nice lady , But she didn't know what she was doing Or what cups I was talking about, they didn't not let us choose so we didn't take the meals Subway will miss out in allot of opportunities with this money 💰 ..
Atmosphere: 1
Food: 5
Service: 5
David Rayas
Things are never ready in the mornings when first opening. Service sucks , lady is rude to busy on the phone and talking to everyone and not getting the orders right, very bad service
Service: 1
JustCataclysmic
Refused to cancel the order despite the subway website saying that the store is supposed to cancel the online order, on top of that the lady was at the counter but didn’t answer the phone the 7 times I called the restaurant. Do yourself a favor and go to the one at Speedway in El Paso.
Atmosphere: 1
Food: 1
Service: 1
randy krimmer
They like to lie about the restroom being out of order
Josue Perez
Ordered at approximately 2:50 pm was given a 50 minute wait period so I enter store at 3:40 pm and they didn't start on my order until then. Requested a refund and they said they don't do that.
Jetzabel Granados
Service sucks ladies don't know what they r doing and they don't give u everything you ordered and then make you drive all the way back i wouldn't be coming back
Alexandra Munoz
Too many times have I placed an online order & have been told if I want my sandwich a certain way to leave a note in the comments, but what for if they’re still not going to make it how you ask anyway? My last several orders have been done wrong & my specifications were ignored. They’re getting really sloppy with how they make the sandwiches & they fall apart when you open them. Very disappointing & it makes me not want to go to that location anymore!
Can't make a sandwich right even if it's written down horrible
Atmosphere: 1
Food: 1
Service: 1
Eric Quintana
The staff at this Subway location was absolutely incredible, and I highly endorse it. Despite living in El Paso, I willingly extend my drive by an extra 15-20 minutes to dine here. The service was remarkably attentive and helpful. Each sandwich I ordered was meticulously prepared, and they always did it with a smile. Whenever my wife suggests "Let's go to Subway," I gladly make the extra effort for the exceptional quality of food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Eric 4632
On june 3/2024, there is a old lady and a teenager working there, even tho we told them the order to their face they still got it wrong, the place smelled bad and the best of everything I payed in cash which the lady proceed to pack that money into her pocket and told me,(you are gonna leave me a tip and I will give u a coupon which it will be the way u get ur change back) I was so confused and she was like well here (gave me 10 dollars back from her pocket) and she was like (I couldn’t find a coupon so there is ur change). I’m never coming back there.
Atmosphere: 1
Food: 1
Service: 1
Diana
If I could give 0 I would. I have tried going several times to see if maybe it would be a better experience but I cannot let my last visit pass by. They have cockroachs! I saw and killed one in the restroom and told employee at the time. Another incident happened where an employee argued/yelled with a senior citizen and the customer left crying. No management seemed to apologize for the incident because apparently the employee that yelled at the customer is now the assistant manager. These are just two separate visits I experienced and will no longer support this local restaurant.
We had 6 meals ready untill the lady told us that we are unable to pick the cups! Why have promotion if you dont let people choose?? I can tell they are saving the cups for themselves they had all of them hidden... told us they had to get rid of the hall cups first why would we get 6 hall cups?? And the day of the movie too man that really bummed my family out decided not to get the full meal.....cups coming out the servers check or what?
Atmosphere: 1
Food: 1
Service: 1
This place is really clean very pretty and organized but the service is terrible today I went in to get a happy Gilmore cup and I have a meal of 5 people and wanted different cups and the lady attended me looked at me like she didn’t know what I was talking about and then she pulled out the cups of only one person and we asked if he can get different cups for my family my family got sad that she didn’t let us choose are cups I’m honestly so upset that they don’t let the customers choose the cups they would have more people and buy there meals I saw the cups hidden away like they were gonna take them get better workers and a better mindset
Atmosphere: 5
Food: 4
Service: 2
They didn't let us choose our cups and I'm going to be drinking water instead of Dr pepper 😞
Atmosphere: 5
Food: 4
Service: 1
The reason for my one star is simple
I wanted 6 meals so we could all have a different cup , I was about to cancel my order but I don't like waisting food..
Anyway if you have a promotion make sure employees are aware of it .
Very nice lady ,
But she didn't know what she was doing
Or what cups I was talking about, they didn't not let us choose so we didn't take the meals
Subway will miss out in allot of opportunities with this money 💰 ..
Atmosphere: 1
Food: 5
Service: 5
Things are never ready in the mornings when first opening. Service sucks , lady is rude to busy on the phone and talking to everyone and not getting the orders right, very bad service
Service: 1
Refused to cancel the order despite the subway website saying that the store is supposed to cancel the online order, on top of that the lady was at the counter but didn’t answer the phone the 7 times I called the restaurant. Do yourself a favor and go to the one at Speedway in El Paso.
Atmosphere: 1
Food: 1
Service: 1
They like to lie about the restroom being out of order
Ordered at approximately 2:50 pm was given a 50 minute wait period so I enter store at 3:40 pm and they didn't start on my order until then. Requested a refund and they said they don't do that.
Service sucks ladies don't know what they r doing and they don't give u everything you ordered and then make you drive all the way back i wouldn't be coming back
Too many times have I placed an online order & have been told if I want my sandwich a certain way to leave a note in the comments, but what for if they’re still not going to make it how you ask anyway? My last several orders have been done wrong & my specifications were ignored. They’re getting really sloppy with how they make the sandwiches & they fall apart when you open them. Very disappointing & it makes me not want to go to that location anymore!
Restaurantji Recommends
Can't make a sandwich right even if it's written down horrible
Atmosphere: 1
Food: 1
Service: 1
The staff at this Subway location was absolutely incredible, and I highly endorse it. Despite living in El Paso, I willingly extend my drive by an extra 15-20 minutes to dine here. The service was remarkably attentive and helpful. Each sandwich I ordered was meticulously prepared, and they always did it with a smile. Whenever my wife suggests "Let's go to Subway," I gladly make the extra effort for the exceptional quality of food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
On june 3/2024, there is a old lady and a teenager working there, even tho we told them the order to their face they still got it wrong, the place smelled bad and the best of everything I payed in cash which the lady proceed to pack that money into her pocket and told me,(you are gonna leave me a tip and I will give u a coupon which it will be the way u get ur change back) I was so confused and she was like well here (gave me 10 dollars back from her pocket) and she was like (I couldn’t find a coupon so there is ur change). I’m never coming back there.
Atmosphere: 1
Food: 1
Service: 1
If I could give 0 I would. I have tried going several times to see if maybe it would be a better experience but I cannot let my last visit pass by. They have cockroachs! I saw and killed one in the restroom and told employee at the time. Another incident happened where an employee argued/yelled with a senior citizen and the customer left crying. No management seemed to apologize for the incident because apparently the employee that yelled at the customer is now the assistant manager. These are just two separate visits I experienced and will no longer support this local restaurant.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Do not get the churros they taste like fridge
Atmosphere: 1
Food: 1
Service: 5
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