Customers` Favorites
Customers` Favorites
“The food here was absolutely phenomenal! We came for lunch on a Saturday afternoon so it was pretty busy. With how authentic and delicious the food was the wait to get a table was to be expected. The waiters were pretty busy but it was understandable being the place was packed full. They got us our food and made sure everything was fine. Safe to say we left out of there with big bellies and happy experiences!“
Customers` Favorites
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“Valentine’s Day Review – We made our Valentine’s Day reservation online in advance. The reservation page showed multiple menu options for February 14th, so we expected some variety. When we arrived, however, there was only a single printed menu with one appetizer option, two entrée choices (Steak Diane or fish & lobster), and one dessert. The menu had “$87” printed at the top. I specifically asked our waitress if that price was for two people, and she confirmed that it was. The menu also stated a complimentary glass of champagne was included, but we were never offered it. To start with the positives: we expected it to be crowded and were fully prepared to be patient and enjoy the evening. Our drinks came out quickly (their drinks have consistently been good), and the appetizer arrived fast as well. However, once the entrées came out — very quickly — it raised some concerns. We were told all steaks would be cooked medium with no option to request temperature. The steak was cooked as described and tasted fine, though the portion was small. The fish and lobster, unfortunately, were noticeably overcooked, with the lobster being rubbery. The speed of service and lack of cooking customization made it very apparent that the food was pre-prepared and plated assembly-style. At a higher-end restaurant, especially on Valentine’s Day with premium pricing, buffet-style or bulk pre-cooked execution is disappointing. When you’re paying elevated prices, you expect food prepared to order — not something that feels pre-cooked and reheated for volume service. That was honestly the biggest letdown of the night. We were prepared to spend around $90 plus drinks. What surprised us was the final bill — $240. That’s when I asked to speak with the manager. The confusion stemmed from: The online reservation page showing multiple options. Being told $87 was for two people. Not receiving the advertised complimentary champagne. The manager explained the updated details were posted on Facebook and that the website wasn’t updated. Not everyone relies on Facebook — many customers depend on the official website when making reservations. To their credit, I paid the bill and remained respectful. The manager applied a 20% discount, which essentially covered the drinks, and offered to personally assist us in the future. The Rails has a great atmosphere and strong drinks. But for a premium holiday experience, clearer communication, accurate pricing transparency, and food prepared to order would have made a major difference. Unfortunately, this Valentine’s experience felt overpriced, misleading, and below the standard expected from what is considered one of the more upscale restaurants in Clovis.“