Starbucks

I just wanted to take a moment to recognize an incredible Starbucks barista named Andrew . He’s full of positive energy .What truly stands out is how he manages everything—making drinks, handling orders, and still delivering excellent customer service—all at the same time. It’s honestly impressive.

He’s hardworking, respectful, and incredibly humble for someone so young. You can tell he takes pride in what he does, and it makes the whole store feel more welcoming. People like Andrew are the reason customers keep coming back. Starbucks is lucky to have him!

Atmosphere: 5

Food: 5

Service: 5

Normally does alright for me, but today I went in and told the girl at the counter with light colored hair and glasses I wanted two drinks. A frappe and a latte. She misunderstood and thought I wanted two of the frappes and one latte. I looked at my receipt on the app after and realized what happened so I asked her to not make the second one and to refund it. It had not yet been started. Instead of accepting she’d made a mistake and fixing it she started arguing with me and insisting I asked for two. I couldn’t even discuss it with her because she practically resorted to a whisper so I just told her forget it and to make the second stupid drink since a simple refund for a mistake is apparently a big deal. Not sure what her problem was but I’m pretty sure a mega corporation can process a refund for a simple mistake for a drink that hasn’t even been made yet. That’s okay, though. I’ll make sure the local coffee shop gets my business instead. I have to drive 15-20 minutes on the interstate to get to this location so if my experience isn’t going to be up to par, I don’t think I need to spend my money there.

Atmosphere: 5

Food: 5

Service: 1

I am writing to express my disappointment regarding a recent experience I had at your store located in Taos, New Mexico.

During my visit, I encountered extremely unprofessional behavior from one of your employees named Andy. When I approached the counter to request a refill based on Starbucks’ refill policy — which I’ve used in the past without issue — Andie refused to listen to my explanation and responded to me in a rude and disrespectful tone.

I have been a loyal Starbucks customer and have had positive experiences at this same location before. However, on this occasion, I was treated poorly and unfairly, simply for trying to communicate respectfully about my order. The way I was spoken to left me feeling humiliated and unwelcome.

I sincerely hope that Starbucks takes this matter seriously and addresses it with the appropriate action. I believe every customer deserves to be treated with courtesy and professionalism, regardless of the situation.

Great resting area

Atmosphere: 5

Food: 5

Service: 5

I think she has a problem with ice.
You say i wanna very very very light ice
But she put ice maybe 2lbs
Waste money here!!

Nice and clean place. Although they mess with sizes. If it's been asked for tall size, I mean it.

Atmosphere: 4

Service: 3

I usually come to this Starbucks and didn’t have any issues til today when I ordered cup of coffee and it tasted like water. Never had this experience any Starbucks.. I’m sorry but I had to leave a review. PLS FIX THAT.

Food: 2

Love it! Always great service

starbucks should close this place they don’t nothing about how to make coffee all my life i order caramel macchiato she literally make me hot milk , bad attitude

Atmosphere: 1

Food: 1

Service: 1

No good customer service Starbucks
She talk to each other and no care to customer

Service: 1

I'd ordered and quickly went to restroom and returned in less than a few min (there were four people ahead of me waiting). I proceeded to wait over 15min for my single item to be called untill I asked barista (female with glasses) if she'd made it yet. She shrugged and simply replied that someone else probably took it. She didn't offer to re-make my order and I was pressed for time so I walked out empty handed. Poor customer service.

Service: 1

Starbucks employee should have to inform first before they taking order, look at pic i posted. Their employee took order and then said machine was broken and you can warm your latte in microwave or take refund.

Food: 1

Service: 1

The old guy here . He is so slow . There is big line . But he is taking 1 hour for one customer

Employees have no manners to talk and deal with customers and also not make perfect order.

too bad service