The service was great! Not to mention the ice cream ?
Jacinta begay
Please hire people that are willing to show customer service, my order wasn’t right and the cashier lady in the brown beanie refused to fix my
Atmosphere: 1
Food: 2
Service: 1
Dead to Self
This place finally shows up on Google maps 7yrs later. I went there often when I lived in Gallup Great staff and ice cream. Had drive thru but never used it, needed to go in and impulse shop. Sadly in the Google recommended flavors they are inaccurate if they have "..." in the title no way to see the full title until u post.Parking: Also has drive thru
06/23- paid for an ice cream cake for my son's birthday. We had to cancel the order and redo the date due to issues with the venue location contacted employees at baskin robbins of changes a week prior to cake pick up. 07/23- went to pick up cake and was told there was nothing because the paperwork was lost. Had to buy a cake from another location. Contacted owners for refund they refused and suggested to make another cake due to lost paperwork on their end. Told them I did not have another birthday any time soon. 09/23- had daughters birthday and made plans with owner to have past paid cake made for her birthday. Owners agreed and said we had to have the same cake as paid for in the past. We agreed. Come birthday date, went to pick up the cake and had to repay for the cake again! If this was the case, then why couldn't we choose a better cake for her than a dinosaur cake. Contacted owners again and have not received a refund or appology.Take your business elsewhere, because young teens/young adults are hired here and the owners stand beside them no matter the mistakes they make. Even the so-called managers yell at customers. My husband was yelled at for demanding a refund, if he yelled he would have scared them and they probably would have called the cops. Once went there and a sign was posted that said "Do not to yell at teen workers". From past conversations with the owners, they are not dependable with customer service. I will not be going back despite the goodness of the ice cream. Good thing grocery stores carry the baskin robbins brands I like.
Atmosphere: 1
Food: 5
Service: 1
Melanie Chico
Fast and friendly help, great customer service from the employees here, the young lady who helped us was very patient and nice.
R Wade
Busy, with good service and a clean pink bathroom. Will stop again on return I-40 trip. A pleasant stop on a long drive.
MissWolf Moon
Went to Baskin Robbins yestarday! I got Wild n' Wrackless in a waffle cone! The staff was fast and served some scrumdiddley yumptious ice cream! I left a tip for the kids working there.
Paul Gerard
Excellent customer service & everything was fresh. Jonathan & Cassandra Romero & their staff will make your visit great & one to remember!
David Charley
Staff was very welcoming. Had a great first experience.
I don't know if New Mexico health laws are different from other states about proper food handling but today, I went in and order a sugar cone 1 scoop and when the young lady handed me my order, noticed that neither her or the other workers were wearing gloves. Touching all the waffle cones and fresh fruit. Disgusting.
Johanna Sandoval
Great place although needs better location with better parking and drive way. Current location is located in a dangerous drive way. It is a great place to have ice-cream.
Francine Bradley-Arthur
The service was friendly, and fast! The ice cream great as usual! You could smell fresh cake too! Yummy!
William Harmon
Didn’t see ant-man but great
Rolinda S
They've messed up on several cake orders but managed to fix them immediately, they boys that work weekends are awesome, and friendly
The service was great! Not to mention the ice cream ?
Please hire people that are willing to show customer service, my order wasn’t right and the cashier lady in the brown beanie refused to fix my
Atmosphere: 1
Food: 2
Service: 1
This place finally shows up on Google maps 7yrs later. I went there often when I lived in Gallup Great staff and ice cream. Had drive thru but never used it, needed to go in and impulse shop. Sadly in the Google recommended flavors they are inaccurate if they have "..." in the title no way to see the full title until u post.Parking: Also has drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cappuccino Blast, Chocolate Chip Cookie Dough
06/23- paid for an ice cream cake for my son's birthday. We had to cancel the order and redo the date due to issues with the venue location contacted employees at baskin robbins of changes a week prior to cake pick up. 07/23- went to pick up cake and was told there was nothing because the paperwork was lost. Had to buy a cake from another location. Contacted owners for refund they refused and suggested to make another cake due to lost paperwork on their end. Told them I did not have another birthday any time soon. 09/23- had daughters birthday and made plans with owner to have past paid cake made for her birthday. Owners agreed and said we had to have the same cake as paid for in the past. We agreed. Come birthday date, went to pick up the cake and had to repay for the cake again! If this was the case, then why couldn't we choose a better cake for her than a dinosaur cake. Contacted owners again and have not received a refund or appology.Take your business elsewhere, because young teens/young adults are hired here and the owners stand beside them no matter the mistakes they make. Even the so-called managers yell at customers. My husband was yelled at for demanding a refund, if he yelled he would have scared them and they probably would have called the cops. Once went there and a sign was posted that said "Do not to yell at teen workers". From past conversations with the owners, they are not dependable with customer service. I will not be going back despite the goodness of the ice cream. Good thing grocery stores carry the baskin robbins brands I like.
Atmosphere: 1
Food: 5
Service: 1
Fast and friendly help, great customer service from the employees here, the young lady who helped us was very patient and nice.
Busy, with good service and a clean pink bathroom. Will stop again on return I-40 trip. A pleasant stop on a long drive.
Went to Baskin Robbins yestarday! I got Wild n' Wrackless in a waffle cone! The staff was fast and served some scrumdiddley yumptious ice cream! I left a tip for the kids working there.
Excellent customer service & everything was fresh. Jonathan & Cassandra Romero & their staff will make your visit great & one to remember!
Staff was very welcoming. Had a great first experience.
Please fix your order sign.
Restaurantji Recommends
I don't know if New Mexico health laws are different from other states about proper food handling but today, I went in and order a sugar cone 1 scoop and when the young lady handed me my order, noticed that neither her or the other workers were wearing gloves. Touching all the waffle cones and fresh fruit. Disgusting.
Great place although needs better location with better parking and drive way. Current location is located in a dangerous drive way. It is a great place to have ice-cream.
The service was friendly, and fast! The ice cream great as usual! You could smell fresh cake too! Yummy!
Didn’t see ant-man but great
They've messed up on several cake orders but managed to fix them immediately, they boys that work weekends are awesome, and friendly